MedExpress Reviews 417

Still waiting for my order to be approved (I'm a current customer, not a new one), 10 days after i placed it & paid for it! The phones automatically cut off after the obligatory "call 999 in an emergency" blurb.
No reply to online chat.
Pretty disgusting customer care.

My experience with MedExpress I would never recommend anyone using them as they are very dishonest and disorganised company. My Mounjaro arrived 15 days later, I have called numerous times but my call was placed on a automated answer machine.

MedExpress made my weight loss journey so hard and difficult, on the 2nd month I was almost ready to give up.

Not received my order even though has a confirmation email from them stating what day it would arrive very poor service will not use again im sure there are better companies oit there

Been purchasing Mounjaro from Medexpress for a few months with no problems. Since the price rise people bulk buying have been prioritised over existing customers. No response to emails and unable to get through on the phone. I switched and went to Bolt who are very helpful and cheaper! There are many companies out there cheaper and with better customer service, go there instead!

Delivery process nowhere near good enough. Last month I requested the pen be picked up at a local post office instead they kept trying to deliver it to my home address despite me twice selecting and confirming pickup. On the third attempt in was just left on a common staircase shared by the entire building. This month although it did go to the local post office the pen was actually warm when I opened the parcel maybe thirtysomething degrees, definitely above 25 anyway. It seems like it was left on a shelf above a heater. I immediately put it in the fridge but doubtful as to whether it is actually going to work. Surely you can mark it as either needing refrigeration or at least max 25 degrees? Considering the money paid and patient confidentiality issues this is simply not good enough.

Would mark lower if there was an option. They do not review the orders as they say they will. I raised an order 7 days ago. Still sitting in awaiting review. Others have ordered and been approved same day. Seems they only approve new customers. Wanting to get them on their books before the price increase no doubt. Existing customer are ignored. Last communication was it would be 7 days max for the review and 10 days to dispatch. Now the 7 days has arrived and still waiting. They have claimed the funds from my bank and not answering calls or emails. Raised a complaint with no response. Such a same a good company got greedy and ruined their reputation. Complaint in process of being written up to pass to the CQC and pharmacy board to look into this behaviour.

Ordered my next dose of Mounjaro from them a week ago having been ordering from them for the last 6 months. Order still says 'awaiting clinical review'. Have called and spoken with someone who just said she would escalate my order as urgent. Sent two messages; first received a standard we are experiencing delays reply and the second message, whereby I queried if they actually had the stock to fulfil orders, has gone ignored. Their website encourages people to consider Wegovy in light of the current pre-price increase demand, but when I go to select this option I'm barred from ordering it because my Mounjaro order is pending. So I'm stuck in limbo - Med Express have £200 of my money, the order remains unfulfilled, other pharmacies have stopped taking orders from new customers, my next dose is due Sunday and we are now into a bank holiday weekend. I don't know what to do.
Med Express have handled this current situation appallingly; they are just taking money from their customers and then ignoring them, leaving people without their medication and potentially causing them health difficulties and high levels of stress.

Absolute joke of a company , paid 8 days ago , still waiting keep getting fobbed off saying it needs to go to clinical review when it's a follow on order , am fuming they have now left me with nothing , told them today I want refund today av had enough will never use again

Avoid Avoid Avoid

This company spurts out lies like breathing, terrible company to deal with, 45minuts waiting time on hold to get put through to a different load of excusses.

You wont get medication any faster going else where was the last load of rubbish. Ordered from another supplier Wednesday arriving Saturday .

Do yourself a favour and avoid raising your blood pressure listening to lies.

Bernie

Very poor service. Med Express sell their service with a 'Royal Mail Tracked 24' (i.e. next business day) delivery. I needed some meds asap. I ordered on 12th Aug; MedExpress notified me that they had dispatched on the 17th Aug (5 days later); Royal Mail delivered the item on the 19th Aug, so 7 days since ordering. The 'Royal Mail Tracked 24' delivery service is laughable. If you need meds urgently or asap, do not rely on MedExpress to get them to you, this is not the company for that service despite their assurances and selling angle of 'Royal Mail Tracked 24'.

Stay away from them their customers service is very bad. I placed an order on Thursday haven't received even after a week. Very poor service and being told all lies from them that it's been dispatched.

I ordered on the 9th of august and I’m still waiting for the delivery. Their own website says it’s not been dispatched but when I contact the customer service I get told it’s been sent for dispatch. They refuse to refund me my money and can’t give me a time when the order will actually arrive. Stay well away from this company

Total scam. Paid extra for fast two day delivery and still haven’t received my order after a week. Avoid at all costs.

Very poor service on my last order this week. Apparently delayed dispatch, been waiting 5 days for dispatch, claim label printed today for dispatch still no update. Not sure when my prescription will arrive. Say no supply issues, I suspect delay caused by the news of massive price hikes!
I don't think I will order with them again and will be asking for a refund, which will be declined as they will claim prescription has been done!
Avoid unless you have plenty of time to wait for an order.

Im still waiting as medicine has not even left them yet after a week a d I paid £5 8fastest delivery

Awful company! I was told my refund was processed on 24th July - still not be received. They are trying to blame my bank which is nonsense. Going to have to raise a charge back now!

terrible company. just a joke. i left a scathing review, raised it to their "you must come to us via hello@...blah blah" and they said "sorry we have not dispatched your order" errrrr i havent placed one, I am complaining about you..

I previously never had a single thing dispatched by them. absolute nightmare company that live vicariously through their fraudulent reviews on trustpilot affiliated with a fake account

Results none at all 0 / 10 for E D. Med complete waste of time and money great expectations 0 results

Med express order

I am having repeated emails regarding an order for Mounjaro. I have uploaded several different photos, numerous pictures of my passport and different photos showing my previous order from another company. Can they be so inept??? According to other reviews it seems so. Shocking company.

I have used Medexpress since starting on 2.5. The last few orders have been a joke. Leaving you in awaiting clinical review for a week. Customer services are a joke. I will not be using them again and I would stay well away.