Media Markt Austria Reviews 

15,945
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I needed an expensive Canon camera by a certain date and I ordered from Mediamarkt just to save €50 over our local camera shop and to not have to cross town in summer heat to purchase Their system pre... See more

Rated 5 out of 5 stars

As long that it would take a minute to choose and buy that would be enough to buy in Mediamarkt...also just do not hire UNFRIENDLY WORKER and WHO does NOT GREET CUSTOMERS and also working man that ONL... See more

Rated 5 out of 5 stars

We had a great experience. We are new to Vienna. We purchased a refrigerator, Freezer, Washer, Dryer, Toaster Oven, Microwave and a vaccuum cleaner. The staff was extremely helpful in finding the r... See more

Rated 5 out of 5 stars

The only problem that I have experienced was during the installation, the installators doesn’t have extra tubes for the washing machines pipe, they sold me the pipes and rube which I find so expensive... See more

Company replied

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(15,945)

4,419 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointment

I purchased and paid for 3 items online (washing machine, dryer, dischwasher). All in attractive price. It was not all ready to be dispatched (it was not all stored) so I agreed to wait to all be deliver at once. Two weeks later I received email about one of the products (Bosch dryer) being sold out and I found the very same with +300 EUR price and different articel number and even after speaking with help desk they said "sorry". Very unprofessional.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

The products Vs quality

When a entered the store, the products were well localisated and were different qualities with differents prices. I was able to choose calmly. At the end the seller was very nice and professional.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice and friendly staff

We were lucky to meet Dominik who helped us with choosing what we need for and answered all our questions and as foreigners he spoke to us in english and he made things much easier for us.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

"Support & Kindness extended during the…

"Support & Kindness extended during the purchasing; though I am third country national and hardly able to speak German. I must appreciate your representative Klaudia & one more colleague sorry as I am forgetting his name who supported and handled very effectively and which lead to enhanced buying experience."

March 29, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your positive feedback. We look forward to welcoming you back to our store soon.
Best regards, Your MediaMarkt Austria Team

Rated 5 out of 5 stars

Nothing to complain about

Simple, fast and competent service online as well as offline and on the phone.

March 29, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your review! We are pleased that you were satisfied with our service. Best regards, Your MediaMarkt Austria Team

Rated 1 out of 5 stars

Diffucult to buy JUST a laptop

I was forced to pay extra for a service I don’t need and an “updated Windows” even though I said my intention is to not use Windows and install Linux on this particular laptop.

March 27, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear Customer, Thank you for bringing this to our attention. We sincerely regret to hear about your experience and understand your frustration regarding the additional charges for services you did not require.
If you explicitly stated your intention to not use Windows and to install Linux instead, it is absolutely understandable that you would not wish to pay for a Windows setup or related service. This does not reflect the transparent and customer-focused service we strive to provide. We would like to look into this matter further and clarify the situation. Please contact our customer service at kundenservice@mediamarkt.at with your purchase details, so we can review your case and find a suitable solution.
Kind regards, Your MediaMarkt Austria Team

Rated 5 out of 5 stars

Very good range of products to choose…

Very good range of products to choose from and super fast delivery.

March 20, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your positive feedback! We are pleased that you were satisfied with our service. Best regards, your MediaMarkt Austria team

Rated 5 out of 5 stars

The best store!

March 25, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your positive feedback. We look forward to welcoming you back to our store soon. Best regards, Your MediaMarkt Austria Team

Rated 5 out of 5 stars

good and quality service

March 15, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your positive feedback! We hope to welcome you back as a customer soon. Best regards, Your MediaMarkt Austria Team

Rated 5 out of 5 stars

Good product

March 17, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you very much for your review! We are pleased that you were satisfied with the product. Best regards, Your MediaMarkt Austria Team

Rated 1 out of 5 stars

It was the worst service all the time

It was the worst service all the time. You don't know what service means. Nobody tried to help me. All of your colleagues try to say that I am stupid. It looked like you are my bosses. It was a terrible service all the time of my life

March 17, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear Customer, We are truly sorry to hear that you had such a negative experience with our service. Providing helpful and respectful customer support is very important to us, and we regret that you felt otherwise.
We would appreciate the opportunity to better understand what happened and find a way to improve. Please feel free to contact us at kundenservice@mediamarkt.at so we can look into your concerns.
Kind regards, Your MediaMarkt Austria Team

Rated 4 out of 5 stars

Good return policy for members

Good return policy for members

March 4, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team

Rated 5 out of 5 stars

Great store for Electrical goods !

Great store , loads of choice and very informed and helpful staff

March 10, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent product range. Finally got my first Kenwood 🙌

March 3, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team

Rated 1 out of 5 stars

Trust issues

Over rated, I can't trust anymore
I don't recommend buying from there

February 20, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, we are sorry that you were not satisfied with the service in our store. We would like to know exactly what went wrong. Please send us your feedback in detail to kundenservice@mediamarkt.at and we will be happy to look into it.
Best regards, your MediaMarkt Austria team

Rated 5 out of 5 stars

I am very setisfy

I am very setisfy, whenever i purchase some products. And i recommend always my all friends whatever electronics thing mideamarkt is the best place.

February 15, 2025
Unprompted review
Media Markt Austria logo

Reply from Media Markt Austria

Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look