Have never brought anything from mediamark and regret it when it comes to explanation, returning of goods when there is a problem, they will help you found solutions especially when you have insuranc... See more
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Jett assisted me very well when I was buying an electric step at Hasselt Mediamarkt. He also helped me in the insurance and making an account on the app.
The only good thing - did not need to wait long, call was immediately connected to the customer service. I did not receive my order from 26 JUNE, neither received the money. Online form doesn't work... See more
Company replied
Original products, always have a guarantee on all of it , but u can also buy an extra one , which I find useful. You can choose between types of the guarantee. Haven’t had a bad experience with Media... See more
Company details
Written by the company
Grootste Europese keten gespecialiseerd in elektro, cd en dvd met meer dan 400 winkels
Contact info
Belgium
- www.mediamarkt.be
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Very nice but...
It was very good only they make me buy a playseat for my simulator that is not going good for me and for the simulator
Parfait !!!
Despite the renovation of the place…
Despite the renovation of the place their services is reliable.
I am very disappointed with my…
I am very disappointed with my experience. The staff and the manager treated me in a rude and disrespectful manner. They did not apply the return policy correctly and instead seemed to make their own rules regarding product returns.
As a customer, I expected professional service and fair treatment, but unfortunately, this was not the case. The inconsistency in applying the return policy is unacceptable and creates confusion for customers.
I regret shopping at this store and would not recommend it based on my experience.

Reply from Mediamarkt BE
Perfect no probs at all
The gentleman who worked at MediaMarkt…
The gentleman who worked at MediaMarkt was very amazing. His service was second to none. He provided every detail of the product and was very willing and helpful and helped me to even set up my device after the Procurement and I got it all on and even you know, it was very pleasant and smiling you know throughout the time which shows professional and a good customer relationship and I was very grateful.
Good service client and fast solution 👍
Good service client and fast solution 👍
Staff service and products very good
Staff service and products very good
Thanks for everything
Great experience!
I really like shopping at mediamarkt
I really like shopping at mediamarkt
Terrible Customer Service and Unresolved Refund
Pode enviar algo assim no Trustpilot:
Terrible customer service. They are excellent when it comes to making a sale, but that’s where it ends.
I bought a TV and a washing machine, and everything seemed fine at first. However, the washing machine arrived with a defect in the fabric softener compartment. I went to the Anderlecht store three times to request a technician. Each time, I was told that a technician would contact me, but nobody ever did.
On my fourth visit, the store informed me that a technician would come, not to fix the issue, but to collect the machine and that I would receive a refund within 2–5 working days. I decided to give them another chance and purchased the exact same washing machine again. Unfortunately, the price was higher because the previous discount was no longer available.
The replacement machine has still not been delivered, despite having an agreed delivery date for today, and I have not received the refund for the original machine either.
This is completely unacceptable. A very disappointing experience and extremely poor customer service.

Reply from Mediamarkt BE
I love mediamarket even if it’s…
I love mediamarket even if it’s expensive but i can find what I want in easy way and there is a lot of stores to pick up the items, but as I mentioned the delivery processor is kind of boring and tired
Easy order process
Easy order process. Online Ecocheque payment. Delivery on time.
Le staff a été super
Friendly service and huge collections.
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