Have never brought anything from mediamark and regret it when it comes to explanation, returning of goods when there is a problem, they will help you found solutions especially when you have insuranc... See more
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Jett assisted me very well when I was buying an electric step at Hasselt Mediamarkt. He also helped me in the insurance and making an account on the app.
The only good thing - did not need to wait long, call was immediately connected to the customer service. I did not receive my order from 26 JUNE, neither received the money. Online form doesn't work... See more
Company replied
Original products, always have a guarantee on all of it , but u can also buy an extra one , which I find useful. You can choose between types of the guarantee. Haven’t had a bad experience with Media... See more
Company details
Written by the company
Grootste Europese keten gespecialiseerd in elektro, cd en dvd met meer dan 400 winkels
Contact info
Belgium
- www.mediamarkt.be
4.5
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big shop where you can find easily…
Big shop where you can find easily product in offer and not only. Nice costumer service
March 28, 2026
Unprompted review
Personnel 👍
March 28, 2026
Unprompted review
It was realy good.
March 26, 2026
Unprompted review
it was a good product and easy to pick…
it was a good product and easy to pick up. Very smooth.
March 23, 2026
Unprompted review
Amazing customer service
Amazing customer service. They also have a huge assortment of products
Prices are also great!
March 24, 2026
Unprompted review
pleasant exoerience
March 21, 2026
Unprompted review
Super ervaring!
March 17, 2026
Unprompted review
because you can find everything you need
because you can find everything you need
March 14, 2026
Unprompted review
Knowledgable Salesman
The salesman (english speaking) put extra effort to explain the product I am interested. At the end, I got what I want.
March 14, 2026
Unprompted review
Purchase of phone in 5 minutes
We purchased the deaired phone in 5 minutes without waiting. Very friendly staff, easy buy.
March 14, 2026
Unprompted review
I always had a good experience with them
I always had a good experience with this company before coming the neighbor fast also, they are very, very kind
March 14, 2026
Unprompted review
I highly recommend this store to everyone !
I highly recommend this store to everyone. Their customer support is excellent, and I found their prices to be lower than other retailers. Great experience overall!
March 13, 2026
Unprompted review
waited 90 minutes for scooter liscense
waited 90 minutes for scooter liscense, worker told us he would be back but never came. in the end we got told the thing costs twice as much so we waited for nothing. 90 minutes wasted
March 13, 2026
Unprompted review
Reply from Mediamarkt BE
Hi, we're sorry to hear that this has been your experience with us. We will take your feedback into account to improve our services and prevent this form happening again in the future.
Loved the experience of purchasing…
Loved the experience of purchasing product from Media mark always best prices and better help on choosing from sales
March 9, 2026
Unprompted review
I want to express my sincere…
I want to express my sincere appreciation for the excellent customer service I received from the MediaMarkt team, including their manager at the Brugge branch, as well as from the online after-sales support team.
The representative who assisted me in the store demonstrated a very helpful, professional, and customer-oriented attitude, making the purchasing process smooth and pleasant. I was equally impressed by the responsiveness and dedication of the online customer service team. In particular, I would like to extend my thanks to Miss Virginie and Ilona, a customer service representative at the MediaMarkt head office for after-sales service, who provided continuous support after the purchase and remained engaged until the issue was fully resolved.
Overall, my purchasing and after-sales service experience with MediaMarkt was highly satisfactory. Such professionalism and commitment to customer care truly reflect the company's high standards. Thank you for the outstanding service.
March 6, 2026
Unprompted review
Great price and very quick pickup
Great price and very quick pickup. Good service.
March 7, 2026
Unprompted review
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