Tamer from appliances dept very good, patient and Informative, incredibly busy dealing with so many people, fridge chosen, delivery guys excellent........ This experience makes such a difference to la... See more
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See what reviewers are saying
I recommend MediaMarkt because they have a great range of products at good prices, and it’s easy to find what I need. The service is helpful and reliable, which makes shopping there a good experience,... See more
"Liam was extremely patient and helpful with my purchase, he took the time to explain and clear every doubt i had. I definitely recommend anyone to go to MediaMarkt and search for Liam to help them an... See more
Never again mediamarkt. I bought medion vacum cleaner and from 2 weeks I am treated like tennis table ball. Mediamarkt sending me to medion, medion dont care at all. I need to call to medion germany a... See more
Company details
Contact info
Wilhelminakade 161, 3072 AP, Rotterdam, United States
- 088 - 4640464
- contact@mediamarkt.nl
- www.mediamarkt.nl
4.3
Excellent
71K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service !
August 12, 2026
Unprompted review
Satisfactory Service
I had a generally positive experience, as the services were delivered efficiently and with clear administrative procedures. Although I occasionally encountered minor difficulties in accessing certain information, the overall support provided by staff was helpful and professional. The system demonstrated a good level of transparency, and my rights were respected throughout the process. In summary, my experience was satisfactory, and I believe the service is reliable while still having room for targeted improvements.
August 15, 2026
Unprompted review
Bad experience with the delivery of a washing machine from medianarkt
I ordered a washing machine. It was delivered the agreed date but:
- the delivery company slammed the machine on the floor causing damage on it
- They installed it quickly, but 20 minutes later they came back again to remove four large screws (which they had probably forgotten to remove earlier) and left saying "all is well" now
They didn't answer any of my questions. Very professional service I would say.
August 12, 2026
Unprompted review
"Liam was extremely patient and helpful…
"Liam was extremely patient and helpful with my purchase, he took the time to explain and clear every doubt i had. I definitely recommend anyone to go to MediaMarkt and search for Liam to help them and go through all the options. great service. 11/10"
August 12, 2026
Unprompted review
Very poor service to get Microsoft…
Very poor service to get Microsoft Windows installed. Was promised to do this in 24 hours and told when ready. Did go back to shop 48 later to enquiry about why I had not been informed to collect. They had not even started on the job.
August 12, 2026
Unprompted review
Reply from MediaMarkt NL
Hi,
Our sincere apologies for this disappointing experience. When we promise to install Microsoft Windows within 24 hours, we should deliver on time, and it is frustrating to hear that your laptop wasn't even touched after 48 hours.
We would like to get this sorted for you right away with the store team. Could you please share your service or receipt number and the store location via our contact form? https://klantenservice.mediamarkt.nl/app/contactformulier. Our customer service team will contact the Smartbar immediately to make sure this gets prioritized and resolved for you as quickly as possible.
Groet, Femke, Team MediaMarkt
Really needs more assertive and welcoming staff
Really needs more assertive and welcoming staff. Be attentive and do not ignore customers. Explain to teenagers that they are here to work and not chat. Also have experienced staff that know what they are talking about.
August 8, 2026
Unprompted review
Reply from MediaMarkt NL
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. Being ignored or receiving unhelpful service is completely unacceptable, and it certainly does not reflect the welcoming, expert environment we strive to provide for our customers.
Our team should always be proactive, attentive, and knowledgeable. Unprofessional behavior—such as staff chatting among themselves instead of prioritizing customers—is something we take very seriously.
We would really like to address this directly with the store management team responsible. Could you please share the location of the store you visited via the online contact form on our website? That way, we can make sure the branch manager takes the necessary steps to improve both the service level and staff training.
We apologize for the frustration caused, and we appreciate your honest input to help us do better.
I waited an hour to pick up my order
I waited an hour to pick up my order, and some inappropriate guy yelled at me, and the employee did nothing.
August 10, 2026
Unprompted review
Reply from MediaMarkt NL
Dear Viktoriia,
We are deeply sorry to read about this distressing experience. Waiting an hour for an order pickup is already far from the level of service we aim to provide, but feeling unsafe or yelled at in our store without our staff stepping in is completely unacceptable.
Creating a safe, welcoming environment for every customer is a top priority for us, and we take incidents like this very seriously.
We would really like to investigate this with the store management team responsible. Could you please share the location of the store and the approximate time of your visit via the online contact form on our website? This will allow us to address the situation directly with the branch manager and review our protocols. Thank you for bringing this to our attention, and please accept our sincere apologies.
did very well for me
August 9, 2026
Unprompted review
It was nice.
August 10, 2026
Unprompted review
Direct bij het treinstation vs…
Direct bij het treinstation vs woonplaats
August 8, 2026
Unprompted review
I never had problem with Mediamarkt
I never had problem with Mediamarkt, always got, good brand, good quality for less price with making easy delivery
August 10, 2026
Unprompted review
Excellent services
Excellent services, friendly, informative and most of all helpful.
August 9, 2026
Unprompted review
Easy to choose and but
Good information about the products on the site, easy to buy and pay. Fast to receive.
August 9, 2026
Unprompted review
Professional
August 11, 2026
Unprompted review
Grote keuze
Grote keuze, gedegen kennis van zaken, goede prijs en zeer service-minded."
August 6, 2026
Unprompted review
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