Since you use the worse shipping company in America (fed ex).I will no longer place orders with this company
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was much quicker than I expected. Packaged well. Easy Assembly. My 90 year old mom loves her Lumex three wheeled walker. Stable. Goes over grass easily. She stands straighter than with her fo... See more
Company replied
ordered a rollator for my grandma over a month ago said it would be here first week of July , well its now saying last week of July , my grandma is to the point where she cant walk but 5 feet and has... See more
Company replied
Terrible service and false advertising. We are a busy medical office and we ordered some supplies for patient care. The website stated that the supply quantity was 96/cs at a certain price. We bought... See more
Company details
Information provided by various external sources
Gait Trainers, Manual Wheelchairs, Special Need Standers, Special need seating, Patient Lifts, Power Wheelchair, and more on sale at Medicaleshop.com Rifton, Quickie, r82, Easystand, Arjohuntleigh, Leckey, Etac and many more brands.
Contact info
87 Danbury Road, Unit 1, 06776, New Milford, United States
- (866) 563-6812
- csteam@medicaleshop.com
- www.medicaleshop.com
2.8
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent costumers service
Excellent costumers service! Best price in the market!
August 2, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Excellent service
Excellent service. I was able to order the correct part for my German made walker/wheelchair with no problems. I just sent a photo of the broken part and received an invoice the same day. Wonderful.
August 2, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
they work good just wish u got a few…
they work good just wish u got a few more for the price
July 31, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
Due to shipping costs of low value medical supplies products, we recommend to buy these items in adequate quantity to offset the shipping costs per unit.
thank you for your business
Medicaleshop customer success team
I found Medicalshop on line
I found Medicalshop on line, called about a product. The product was researched ordered payed 4 n delivered. No hassle, nice phone service n package tracking 2 my front door thank u very much. Happy John
July 30, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Very pleased with sales support
Very pleased with sales support ! Made it very easy for two party paying and shipped quickly , had the item within one week of the payment !
July 26, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
On time and well packaged
July 26, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Great customer service and parts came…
Great customer service and parts came much earlier than expected.
July 26, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Yours was the best price on the…
Yours was the best price on the platform cane I was looking for. Free shipping too!
And delivery was quick.
July 25, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Review
The order is always correct and got to me faster than other sites can do
July 25, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Customer service rep Bob
Customer service rep, Bob worked hard to understand my wife's immediate medical need for the EasyStand, and then to help expedite the order. We thank him profusely, as the package was delivered on time today.
July 25, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
New push tracker module for my Smart…
New push tracker module for my Smart Drive
I lost my original push tracker module during my last vacation trip, but the new one I got from "medicaleshop.com" works similarly to the one I lost, and right out of the package.
July 23, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Excellent customer service and package…
Excellent customer service and package arrived much earlier than anticipated. Will use service again, reasonable pricing..
July 21, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Easy to place the order and the…
It was easy to place the order and the product arrive earlier than the projected date. Very pleased
July 19, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Medicare shop was great
Medicare shop was great! I did a phone order with them. They had all the equipment we needed to order my daughter a Rifton activity chair. The price was great compared to the other sites. We are very pleased with her new chair it came quick and they do an excellent job packing the equipment. I would recommend them to anyone and will use them again.
July 18, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
ordered a rollator for my grandma over…
ordered a rollator for my grandma over a month ago said it would be here first week of July , well its now saying last week of July , my grandma is to the point where she cant walk but 5 feet and has to sit ... a little bit ridiculous . will be contacting a manager or supervisor if i don't see something by July 31st 2018
July 18, 2018
Unprompted review
Reply from medicaleshop.com
Our Client ordered the product from us online, we informed the Client about the product being backordered until further notice and offered to help with a substitute product. Our Client agreed to wait until the product is available in stock, we are informing our Client on a weekly basis on stock status.
we thank our Client on being patient with the stock situation and hope to fulfill the order as soon as stock is available.
with regards,
medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Best Medical Company in the U.S.
Most professional group to deal with. Will add to my favorites so that I can quickly reorder frequently.
Best company in the space.
July 16, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Medicaleshop customer success team
Very good service
Very good service. A representative called to make sure I was ordering the correct item in the correct size with the correct accessories before putting through the order. He was very clear about there being no returns. He was above and beyond what is normal for customer service on other points as well, which, I won't go into here. I believe the commode I bought on this website was at a much lower price than what the company who manufactures it does. That means alot since I had to pay out-of-pocket for it.
July 10, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide
prompt customer service, help clients with their healthcare needs and save money on their
out of pocket healthcare costs.
Medicaleshop customer success team
I would recommend this company to…
I would recommend this company to anyone. They were professional, courteous and helpful. I was impressed that they checked to ensure we ordered the correct size as the item was non returnable.
July 9, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide
prompt customer service, help clients with their healthcare needs and save money on their
out of pocket healthcare costs.
Medicaleshop customer success team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.