Since you use the worse shipping company in America (fed ex).I will no longer place orders with this company
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Delivery was much quicker than I expected. Packaged well. Easy Assembly. My 90 year old mom loves her Lumex three wheeled walker. Stable. Goes over grass easily. She stands straighter than with her fo... See more
Company replied
ordered a rollator for my grandma over a month ago said it would be here first week of July , well its now saying last week of July , my grandma is to the point where she cant walk but 5 feet and has... See more
Company replied
Terrible service and false advertising. We are a busy medical office and we ordered some supplies for patient care. The website stated that the supply quantity was 96/cs at a certain price. We bought... See more
Company details
Information provided by various external sources
Gait Trainers, Manual Wheelchairs, Special Need Standers, Special need seating, Patient Lifts, Power Wheelchair, and more on sale at Medicaleshop.com Rifton, Quickie, r82, Easystand, Arjohuntleigh, Leckey, Etac and many more brands.
Contact info
87 Danbury Road, Unit 1, 06776, New Milford, United States
- (866) 563-6812
- csteam@medicaleshop.com
- www.medicaleshop.com
2.8
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Excellent customer service
Excellent customer service. Rep was very courteous and helpful to make sure we had the write product for our clients needs. Thank you.
October 11, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Good quality made product
Good quality made product . Would like to get mounting option instructions.
October 10, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Shipping Delay x3 weeks
Shipping was delayed a week. Then another week. Then another week. So far not the best experience with this company.
***Reply***
The item was listed as in stock. There was no mention that the item would be delayed 3 weeks. I did not receive the option to cancel due to the delay (had I received this option, I would have excercised it). The only correspondence I got was 'shipping delayed by manufacturer.' Not really an acceptable answer on an order over $3,000.
October 6, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
Thank you for your patience.
We usually inform clients when any product is not in stock and its availability date.
Our clients also get an option to cancel the order if wait times do not work with their needs.
Manufacturers do have production and shipment delays which affect the end users eventually.
We do encourage all our clients to check on stock status before placing the order.
Our goal is to consistently inform clients about progress of their active orders waiting for stock.
With Regards,
Medicaleshop customer success team
I am not happy as i have been charged…
I am not happy as i have been charged for my order and it keeps getting delayed through no fault of my own. I should not have been charged on my credit card until the order has shipped. I have received 3 order updates with the shipping date getting further and further out.
October 5, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We do apologize for the delay.
The reason for the delay is due to shortage of parts and we are working with manufacture to get this resolved as quickly as possible.
Warm Regards,
Medicaleshop customer success team
Excellent and thorough customer service…
Excellent and thorough customer service throughout the entire process from product inquiry to delivery. Highly recommend!
October 5, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Order was delayed
The only negative part of ordering from this company was that it took too long to receive the product. I ordered it at the beginning of July and did not receive it until the end of September. I specifically informed the company that we needed it by August 20. It arrived September 27. The price, however, was very good compared to other companies, for the same exact product.
October 3, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
Thank you for your patience.
Our goal is to consistently inform our clients about their order progress, if there is a stock delay.
Manufacturers do have production and shipment delays sometimes and we communicate the same
promptly to our clients.
We are grateful for your business and will continue to offer low pricing.
Warm Regards,
Medicaleshop customer success team
Customer service very pleasant
October 3, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
best prices anywhere.
best prices anywhere.
always check with them first.
October 3, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Our order was not complete and we are…
Our order was not complete and we are still waiting on 4 slings to go with the Arjo lifter. We ordered everything at the same time, and our check has cleared...but still missing slings.
Also, your website states specifically "free shipping" which I had to haggle with the customer service agent about, causing an unpleasant experience at the start. You need to be very clear about the shipping of such an expensive item. I am glad this was resolved and we did not have to pay this "extra" shipping charge.
Your UPS shipping of the slings does not say what item(s) are delayed. There is no information and as a company YOU need to be on top of where the items are that a customer has paid for and if delayed what item it is and WHEN it will be delivered.
October 3, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
thank you for your order, we really appreciate your business.
your order was shipped directly from the manufacturer and due to stock availability, sometimes orders are shipped as stock is available, so you might receive multiple shipments for the same order. manufacturer production and stock levels are not in our control. we make best possible effort to process your order fast and complete. we do have a policy to keep our clients updated for shipments and multiple tracking numbers.
online, we show shipping option that is free curbside delivery and other shipping options with extra service options are also shown like liftgate and white glove service. on your order, we did help you with extra shipping services (free liftgate service) at no additional charge.
with regards,
medicaleshop customer success team
Love the fact that there are so many…
Love the fact that there are so many choices. Always fast delivery and tracking updates.
October 3, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Life changing transfer board...great…
Life changing transfer board...great price wonderful customer service.
October 2, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
I am very satisfeid
October 1, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client
Thank you for your patience.
We do appreciate your business.
We look forward to serving your future product needs and help you reduce your health care costs.
Warm Regards,
Medicaleshop customer success team
They made it easy to find a short size…
They made it easy to find a short size cane with proper ergonomics
September 25, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Thanks I Received my order
Thanks I Received my order. Would recommend Medicaleshop to anyone.
September 23, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Was easy to order on line and receive…
Was easy to order on line and receive correct product
September 17, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
They never got the order right
They never got the order right. I am done with Medical Shop.
September 15, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
Thank you for your patience. incorrect items on your order were identified and replacement order
was processed. We do apologize for this error through our supply chain.
We look forward to serving your future product needs and help you reduce your health care costs.
Medicaleshop customer success team
Making life easier
I got what I needed with an excellent price. The people who worked with me were very friendly and polite. People’s carácter is the most important thing and I was completely blessed with everything
September 14, 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
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