Medicare Solutions Reviews 9,462

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, making the process of understanding and choosing plans much easier. Many people highlight the exceptional customer service, noting that representatives are thorough in explaining details and answering questions, which helps consumers feel secure and confident in their decisions. The overall service and user experience are frequently described as excellent, with many appreciating the personalized approach and the ease of navigating what can be a confusing process. However, some customers also noted issues with customer service, describing it as horrible or unhelpful in certain instances. A few people mentioned problems with plan accuracy or follow-up, such as a primary care physician no longer practicing or a plan not being thoroughly explained.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise agents for being... See more

Customer service

People report positive experiences with customer service. Customers praise agents for being thorough,... See more

Service

Customers had positive experiences with service, often praising representatives for being warm, friendly, and... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the ease and clarity of the process.... See more

Product

Users describe positive interactions with product. Many customers found the products to be to their liking,... See more

Based on these reviews

Rated 5 out of 5 stars

The representative was warm and friendly. He really tried several options and gave pros and cons. His explanation were informative and made me feel secure in searching for my best plan. All my concer... See more

Rated 5 out of 5 stars

Tammy takes the time to check all relevant considerations between appropriate plans. My questions were answered and we talked about why one plan might be better than another. Much easier than me try... See more

Rated 5 out of 5 stars

April was amazing! She helped me find the best plan for me without having to pay anymore out of pocket. She was very thorough in explaining to me what all I was getting and what my copays and deducti... See more

Rated 5 out of 5 stars

I had a very frustrating experience calling Medicare multiple times and couldn't resolve my issues; I still haven't received my insurance card or any emails, and my plan was suspended. Then I connect... See more


Company details

  1. Health Insurance Agency

Written by the company

Medicare Solutions is a service of Health Plan One, LLC and offers Medicare plans from the top national insurance companies. We strive to help the customer select the highest quality product that best fits their financial and health care needs. Medicare Solutions Licensed Agents have years of experience working in the health insurance industry and are expertly qualified to help you find a plan. Our agents will review your needs, your medications, your doctors, and your budget to arrive at the plan that matches your unique situation. Selecting a health care plan can often be an overwhelming and confusing process – Medicare Solutions can help you find the answers you need.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 5% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Primary Care hospital & PCP

The Primary Care Physician that Brandon set me up with, does not practice medicine any longer. Ohio State University Hospitals doesn't accept the United Healthcare Medicare. So I will need to keep my current Health insurance through Molina as well.

April 9, 2026
Rated 5 out of 5 stars

April was amazing

April was amazing! She helped me find the best plan for me without having to pay anymore out of pocket. She was very thorough in explaining to me what all I was getting and what my copays and deductibles were going to be.

March 31, 2026
Rated 5 out of 5 stars

The Best Help Ever.

The representative was warm and friendly. He really tried several options and gave pros and cons. His explanation were informative and made me feel secure in searching for my best plan. All my concerns and questions were answred.

March 31, 2026
Rated 5 out of 5 stars

Agent Miguel garcia

Miguel garcia is my mother's agent. From the first phone call until now he has gone above and beyond to help navigate the process. Always promptly answers and resolves any questions or concerns we have.

March 31, 2026
Rated 5 out of 5 stars

Happy Lady

My representative was so nice to speak with. She was very knowledgeable and explained everything in detail.

April 7, 2026
Rated 1 out of 5 stars

I have a chronic illness

I have a chronic illness, bed ridden and left me with out medical coverage on assumption. Thought I spend hrs on the phone in March with willingness to provide any documentation am left with no way to pay for life need medication, by canceling my plan. Which I got reinstated for the mo of may.

April 3, 2026

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