Medicash is overall great, I've had their service for a few years and it's really nice to have a health plan where I don't need to fuss over referrals, pre-auths or figuring out who's in my networ... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Medicash manage claims in an efficient, prompt manner. Using the online claims form is easier to complete and upload onto it relevant documents required. The money is paid into my bank account and inv... See more
Company replied
The last company I worked for you automatically had Medicash as one of your perks, different levels for each grade. I carried it on after I left paying monthly and it is so convenient, I’m on the bas... See more
Company replied
I have had a Medicash for the best part of 8/9 years. Affordable monthly payments covers you for a daily rate whether it’s for dentistry, hospital stays, opticians and much more. The app is very easy... See more
Company replied
Company details
Written by the company
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Contact info
One Derby Square, L2 1AB, Liverpool, United Kingdom
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4.6
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent benefits and the app is so…
Excellent benefits and the app is so easy to make a claim. One of the best employee benefits
April 10, 2026
Unprompted review
Reply from Medicash
Hi Darren,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
All round impressive
The online app is very straightforward in submitting claims and supporting documentation, and payments are made promptly. The staff are also polite, helpful and informative, should you need to speak with them.
April 10, 2026
Unprompted review
Reply from Medicash
Hi Nick,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and our Customer Service Team polite and helpful.
We look forward to processing your next claim.
Kind regards,
Hannah
Very simple process
Very simple process, app us really good. No complaints.
April 10, 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our app simple to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great company who really looks after…
Great company who really looks after their customers.
From making a claim to using the skin assessment all, it's always a seamless process.
Would highly recommend.
April 10, 2026
Unprompted review
Reply from Medicash
Hi Richard,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process seamless.
We look forward to processing your next claim.
Kind regards,
Hannah
Very simple process to submit claim
Very simple process to submit claim. Polite and helpful stuff when calling help line. Tried phone doctor consultation aswell and happy with advice.
April 10, 2026
Unprompted review
Reply from Medicash
Hi Andzelika,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan and are finding our claiming process simple.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very efficient and practical solution…
Very efficient and practical solution to manage healthcare costs.
April 9, 2026
Unprompted review
Reply from Medicash
Hi James,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Many receipts are not accepted
Many receipts are not accepted. I have been turned down for dental and prescription receipts. EAP seems to be taking a long time. Check your junk mail if you claim as all mail from them goes to junk.
April 9, 2026
Unprompted review
Reply from Medicash
Hi Debbie,
Thank you for your review and feedback.
Whilst we appreciate that it can be frustrating, as a regulated insurance product we do require that all receipts contain certain information in order for us to process the claim.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Easy to submit a claim
Easy to submit a claim, and fast payment. Thank you.
April 9, 2026
Unprompted review
Reply from Medicash
Hi Pat,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent service and very prompt…
Excellent service and very prompt payment
April 8, 2026
Unprompted review
Reply from Medicash
Hi Glenda,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
We look forward to processing your next claim.
Kind regards,
Hannah
Prompt payment of claim
April 1, 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our claiming process prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Susan,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Excellent service
April 1, 2026
Unprompted review
Reply from Medicash
Hi Stephen,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I have been a MEDICASH customer for…
I have been a MEDICASH customer for more years than I can remember.
They have always been very helpful and kind to me.
one of the best Medical firms I know of.
April 7, 2026
Unprompted review
Reply from Medicash
Hi James,
Thank you for your review! It's great to hear your positive feedback and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
I never have any problems making a claim
I never have any problems making a claim
April 7, 2026
Unprompted review
Reply from Medicash
Hi Ian,
Thank you for your review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Aly,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
So easy to claim on the app
So easy to claim on the app, and payment is in your bank
in a matter of days.
If you do have to contact Medicash via telephone the
customer service staff are very
helpful and friendly.
April 7, 2026
Unprompted review
Reply from Medicash
Hi Jessie,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy and our customer service team helpful and friendly.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I’ve been with Medicash since 1997
I’ve been with Medicash since 1997. There have been many times that I’ve not used it for a number of months, not had any treatments. It would be a recommendation that if no claims are made (for example say 6 months) that a % of the premiums were refunded to customers just as a gesture of goodwill especially at this time of when everything is going up in cost
April 7, 2026
Unprompted review
Reply from Medicash
Hi Mandie,
Thank you for your review and feedback.
The health cash plans we provide are a form of general insurance and unfortunately it is not possible to carry over any unused allowances from previous years. As you may or may not know, Medicash is a not for profit organisation with no shareholders, so everything we do is for the benefit of our policyholders.
If you haven’t already downloaded the My Medicash app we would encourage you to do so as this contains access to a wide range of other digital health benefits for you to use.
Our Customer Service Team are available on 0151 702 0265 if you have any questions about your policy.
Kind regards,
Hannah
Brilliant prompt service and staff are…
Brilliant prompt service and staff are always helpful and friendly and efficient when I need to speak to them
April 7, 2026
Unprompted review
Reply from Medicash
Hi Viv,
Thank you for your 5* review! We're delighted to hear that you're finding our service prompt and staff efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Mrs Vaughan,
Thank you for your 5* review! We're so pleased to receive your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great service
Simple and straightforward process to claim back expenses incurred.
April 7, 2026
Unprompted review
Reply from Medicash
Hi Frank,
Thank you for your 5* review! It's great to hear that you're finding our claiming process simple and straightforward.
We look forward to processing your next claim.
Kind regards,
Hannah
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