Banner for Medichecks

Medichecks Reviews 1,490

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and prompt service, highlighting the efficiency and speed of receiving results. Many appreciate the thoroughness of the doctor's comments and the helpful insights provided. The customer service is frequently described as amazing, professional, and very helpful, with many users finding the online chat function particularly efficient. People also find the overall user experience to be simple, straightforward, and easy to understand. However, some customers also noted issues with the product, specifically regarding the finger-prick sample method, which some found difficult or ineffective. A few other people also felt that the turnaround time for results could be long, and some experienced delays or a lack of communication regarding their sample status.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and speed. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the fast turnaround for results,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers appreciate the straightforward kits, clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with user experience. Many found the process simple and efficient, from... See more

Based on these reviews

Rated 4 out of 5 stars

Despite the results & Dr's comments being thorough and useful, the turnaround time was fairly long. I know it says up to 7 working days for delivery but I thought it might be sooner given I live close... See more

Rated 4 out of 5 stars

Received test kit in two days. Had to wait three weeks for my hospital to draw my blood sample. Test result received one week after posting the sample. Would like to have known more about the finger-p... See more

Company replied

Rated 4 out of 5 stars

Excellent and prompt service. The missing fifth star was due to the fact that despite cancelling an order ( made in error) straight after it went through, I still received the kit by post and had its... See more

Rated 4 out of 5 stars

On the whole the experience was great. The form filling at the beginning wasn't always easy, particularly as the enter button was still there after I'd pressed it so I wasn't sure whether the info was... See more

Company replied


Company details

  1. Blood Testing Service

About Medichecks

Written by the company


At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.

Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.

Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.

Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.

As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.

We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.


Contact info

10% off your first health check

Checking symptoms or tracking your health? Start with 10% off.

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good and easy service

Good and easy service. Convenient location for taking blood sample. The results were easy to review - especially like the year on year comparisons on each metric.

April 15, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Very quick response with my test…

Very quick response with my test results,thank you.

April 17, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Quick delivery and results

Quick delivery and results. Very helpful customer care

April 17, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

The blood testing process is well…

The blood testing process is well organised and streamlined. The results were delivered within the stated timescale.

April 14, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Excellent service and care from start…

Excellent service and care from start to finish. Hadn’t done this before (blood test) but all the instructions were crystal clear and I had my results back the next day.

April 17, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 3 out of 5 stars

Excellent service but felt I needed more information on my report

Everything from ordering, having blood taken and sending off the samples was very professional and very easy to follow. Having a reputable hospital nearby to take my bloods was very reassuring. The service as excellent.
Whilst I was given a brief summary on my overall results I felt that this could have been more informative. Also would have liked more briefing of some of my lower reading results. At the end of my report I felt I needed more information. I know that I could have paid a further amount to discuss this with a doctor but having already spent almost £300 I was not prepared to spend any more money.

April 16, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant. Super fast results

April 17, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 3 out of 5 stars

To be honest....

To be honest the process was straight forward a little pricey compared to others and the test results felt more like a Ai generated response the aim seemed to be vague and wants you to sign up for more advice I paid for the Sports package at £169 was it worth it not really for me...but we're all different

April 14, 2026
Rated 5 out of 5 stars

Very prompt and reliable service

Very prompt and reliable service

April 14, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Perfect

Arrived on time, results came quickly. Clear and easy results rating.

April 17, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Does what it needs to, but...

I used Medichecks because I wasn't getting anywhere with my doctor's surgery. I opted to get the blood drawn at Superdrug because the finger pirck way at home doesn't work properly. I can never get enough blood and as one nurse told me, but anyone who can get that amount of blood out has a clotting problem. So I paid an extra £35. It's all very expensive, but the result came back as I knew it would, but my Dr had ignored. The results come back fast and Medichecks keeps you up to date with where your test is.
My only quibble is the Dr who did my results said I should get another test in 6-8 weeks for something I hadn't expected which isn't actually a problem. I realised that they were trying to get me to spend another £130+ on a test I don't need.

April 13, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Would recommend

Prompt service, easy to use and good advice in the doctors review.

April 16, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Fast delivery and fast results

Fast delivery and fast results, thanks

April 16, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Easy service and fast results from a…

Easy service and fast results from a doctor .

April 13, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

This was perfect for me

This was perfect for me. I can’t trust my local surgery to care and do the checks I need but this was so easy and I will 100% be using this again.

April 16, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Everything done quickly and…

Everything done quickly and efficiently. Good explanations on results aswell. Will definitely be using them again.

April 16, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Easy to use and results with a day

Easy to use and results with a day, excellent service

March 25, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 1 out of 5 stars

No useful customer service, appalling interface. Still no results.

Appalling customer interface. When trying to order a very expensive check I gave up the first time as it just didn’t work. I returned the next day and persevered but at checkout out found that not all of the services I’d requested had been added, for instance a nurse visit to collect the sample, and the inclusion of a bowel cancer check.
When the kit arrived I took it to my doctor’s surgery, duly posted it, and next day an email saying the sample had arrived, please log in to my account to answer some questions. After doing so the instructions given didn’t match what appeared on screen. Tried twice, no go, so contacted what is laughingly called customer service. After wasting time with a bot asking irrelevant questions, another name Millie, who when asked if she was human answered yes, an answer which I doubt was true. Millie sent me a link to yet another address, after I opened it took me back to where the whole mess started, and another wasted, frustrating half an hour. No email response has so far been received.
My results will arrive in due course, and I have to say I have absolutely no faith in their veracity or usefulness, and am bracing myself for a wasted £250 plus.

This is added some time later, and I’ve now edited my rating to 1 star. I finally received a notification that my results were ready to view, and at the bottom of the email a message “VIEW RESULTS” I duly clicked on this and the page it took me to offered a test I took in 2022. After much checking and fiddling with no access, with a sinking heart I tried “customer service” which as before provided a circular and pointless exchange with bots, the final ones claiming to be human, but with the giveaway “ is there anything else I can help you with today?”
This company is a disgrace. I do hope someone out there reads this and so avoids wasting their money.
If only Trading Standards would read this. One thing is fairly certain - no one from Medichecks will.

April 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look