Website says order before 9pm and you get it next day. I ordered on a Thursday before 9pm, it didnt arrive until Monday. Called them and they said it was a courier issue, not their fault. Fair enough,... See more
Company replied
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See what reviewers are saying
Na ruim een week de orozyme bucco fresh plaque off en veggiedent kauwstrips gebruikt te hebben zie ik al duidelijk verschil bij mijn 2 honden. Het tandsteen is aanzienlijk verminderd en ze stinken ook... See more
I use medpets to order food and supplements for my dog. They are mostly more expensive than other vendors but 100% reliable - fast (usually next day) delivery, items undamaged in transit, and never an... See more
I ordered a couple of products here for my cats. Unfortunately, one item was not in stock. However I do appreciate their communication on this, so still 5 stars. I got emails with updates and tey expl... See more
Company details
About Medpets
Written by the company
Medpets.nl is dé online shop voor de gezondheid van je dier. Met ons digitale platform leveren wij het beste voor jouw huisdier. In onze webshop vind je een ruim en kwalitatief assortiment voor huisdieren.
✓ Gratis deskundig dierenarts advies
✓ Gratis verzending vanaf €69,-
✓ Voor 21:30 besteld, morgen in huis
Medpets-app
Download nu onze Medpets-app en profiteer van unieke app-only deals!
Klantvriendelijke service
Bij Medpets.nl profiteer je niet alleen van een uitgebreid assortiment kwaliteitsproducten, maar ook van een snelle en klantvriendelijke service. Heb je vragen over een product of over de gezondheid van jouw huisdier? Dan staat ons veterinaire team, bestaande uit dierenartsen en paraveterinairen, voor je klaar. Zij helpen je graag met deskundig en vrijblijvend advies, zodat je altijd de beste keuze kunt maken voor jouw dier.
★ Klantenservice: Klantenservice@medpets.nl
★ Veterinair team: Dierenarts@medpets.nl
★ Whatsapp: 0031- 850 871 297
Nieuwsbrief
Ben jij op zoek naar aanbiedingen én wil jij als baasje tips om jouw huisdier de allerbeste zorg te geven? Meld je dan snel aan voor onze nieuwsbrief, en ontvang alle kortingen en tips in je mailbox!
Medpets.nl is dé online shop voor de gezondheid van je dier.
Written by the company
- Uitgebreid assortiment
- Diergeneesmiddelen, voedingssupplementen, dagelijkse benodigdheden, (dieet)voeding en nog veel meer. Wij hebben meer dan 20.000 producten in ons assortiment!
- Deskundige klantenservice
- van 8:30 - 13:00 uur zijn wij op ons telefoonnummer 0186 - 57 55 28 bereikbaar voor vragen over uw bestelling of productadvies. Vermoed u dat er problemen zijn met de levering van uw bestelling? Neem dan direct contact met ons op.
- Snelle levering
- Als u op werkdagen vóór 21:00 uur bestelt en betaalt met iDeal, Creditcard of PayPal, dan wordt uw bestelling (mits op voorraad) nog dezelfde werkdag naar u verzonden
Medpets-app
Download nu de app voor nog meer gemak!
Met de Medpets app heb je alles voor de gezondheid van je huisdier binnen handbereik. Bestel snel en eenvoudig vertrouwde producten, profiteer van hoge kortingen en blijf moeiteloos voorzien in de dagelijkse zorg voor je dier, altijd en overal met de Medpets app voor iOS en Android.
Contact info
Emmerblok 1, 4751 XE, Oud Gastel, Netherlands
- 0186-575528
- klantenservice@medpets.nl
- www.medpets.nl
Week acties
4.6
Excellent
52K reviews
Asks customers to review
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prima service en communicatie
June 17, 2024
Fast delivery
June 7, 2024
Upsetting return/refund customer service
I ordered a medical Tshirt for my rabbit and critical care for my rabbit for after her surgery through bol.com.
I didn’t use either products. Only put the Tshirt on my rabbit to see if it fit before her surgery. It didn’t fit so started the return and didn’t use the critical care. So sent them back along with a second Tshirt I ordered before trying on the first one.
I’ve been waiting for a refund for over 14 days and when I reached out they can’t find the return even though it states on bol.com it was received on the 7th.
All items were in the same package.
When inquiring about the refunds I was told the petshirt couldn’t be refunded because it was used. It was not used other than to try it on. So I have asked for them to send the shirt back to me then since I have paid for it.
I am still waiting to hear about the critical care. I wouldn’t care so much but it’s 50 euro in products and I am on a fixed income and this is a lot of money.
How can they have gotten one item and not the other when all 3 were in the same return package? And then I’m being refused a refund for something that wasn’t even used other than to see if it fit properly.
This is very upsetting and I will not order from here again. Like I said this may not be a lot of money to some but for me it is a lot of money.
May 22, 2024
Unprompted review
May use AI-assist with repliesRead more
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My dog had 9 puppies and then became…
My dog had 9 puppies and then became very sick. I had to feed these pups Farmfood Puppy melk. I have to feed them every 3 hours. So I ordered 3 kilos from Medpet because it said in Stock and next day delivery. It did not arrive which caused a desperate search for this milk.
I phoned and the woman just said” yes sorry” we made a mistake it should have said “not in stock” I wouldn’t have ordered it.. so she said well we do have 500grams that you can buy at double the price of 3 kilos… so I had to Order 4 500grams just so my pups didnt die… I phoned again and she said well we still dont know when well will get your 3 kilos…so I canceled my order at that point. It seemed like the woman really didn’t care.. I am very disappointed with Medpets and will try to never order from this company again.. I have many animals and have ordered many thing over the years, but when I really needed Medpet for the orphaned pups I could not rely on Medpet Gr Marcy
May 3, 2024
Reply from Medpets
Dear Marcy,
Thank you for review.
We are very sorry that the situation has ended up like this.
Unfortunately, we cannot ship products that we do not have in stock. Because of this, we advised you the smaller packaging.
We are very sorry that we were unable to help you.
Our apologies.
Kind regards,
Team Medpets
Super fast and reliable!
April 21, 2024
A⭐️⭐️⭐️⭐️⭐️
Excellent service very reasonable priced, I get a lot of my pet food now from here save alot of money 5⭐️⭐️⭐️⭐️⭐️
April 8, 2024
Unprompted review
Good costumer support
They make a mistake with my package, but I contact them and they answer immediately and fix the problem. Very good service and client support
February 11, 2024
Excellent product & great price
The product worked from day one. The smell is not offensive and the price is good too.
February 11, 2024
Good communication, good price on quality products...
The product I ordered...there wasn't as many in stocks as I ordered...but the customer representative suggested that it be sent in two shipments and that worked out very well...much better communication now than when I made my first order, a few years ago. Thanks...
January 30, 2024
Always a super fast delivery
Always a super fast delivery. Also a very helpful customer service.
February 5, 2024
Unprompted review
I ordered paw care
I ordered paw care, but instead I received a flea killer for cats. I reported this to the customer service, they said they would send the paw care. I still haven't received it...
January 8, 2024
Reply from Medpets
Dear,
Thank you for your review.
We're sorry to hear that you received the wrong item. Although we pack our packages with the utmost care, it can happen that your order was not delivered correctly. We cannot check how the new shipment is doing because it has an order number. You can contact our customer service department.
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