While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the high quality of the products, finding them effective and often superior to other options on the market. Reviewers frequently highlight the positive impact of supplements on their health and well-being, with some experiencing significant improvements. The cleaning products are also well-regarded for their effectiveness and non-toxic nature, particularly by those with allergies or sensitivities. However, some people were dissatisfied with the subscription model, finding the monthly order requirements and automatic shipments inconvenient and financially burdensome. There are also concerns about product pricing, with some customers feeling that items are expensive, even with a membership, and that the value proposition is not always clear. Additionally, a few reviewers reported issues with customer service regarding refunds and order discrepancies.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers praising certain items like... See more

Quality

Customers generally report positive experiences with product quality, with many praising the high quality of... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing that products are super... See more

Order

Clients share ambiguous opinions on order processes, with many expressing frustration over mandatory monthly... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over mandatory monthly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

High prices, but generally quality products. The company is supporting reps and pays them, offers free product, and sends them on tropical trips if they meet sales and new rep enrollee quotas. Only on... See more

Rated 3 out of 5 stars

Having worked the business, I think they have a great compensation plan and some good products, however, they are not the health and wellness products for me. Lots of unnecessary ingredients for a pla... See more

Rated 3 out of 5 stars

I wanted to like this company because I was joining to support a friend. There were a couple products I liked such as the activate drink mixes and some of the snack bars. However, I found most of the... See more

Rated 3 out of 5 stars

What you should know before signing up. You have to make a monthly order or they will send you random stuff that you probably don't even need, you have to meet a quota of certain amount of points per... See more


3.0

Average

TrustScore 3 out of 5

809 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with Melaleuca for 15…

I have been with Melaleuca for 15 years. I love the products. I had a high-end cleaning business before I knew about Melaleuca, and I wish I had them, not only do they perform better, but are less expensive overall, and are non-toxic, which would have helped me as I developed allergies over the years. I have also received a check from them for years, just to share the website. I have also been an aerobics instructor and have done triathlons, and I can say their supplements are top-notch and highly effective. I love their essential oils, toothpaste, hand creams, makeup, snacks, and home fragrances and I get discounts at major retailers. Honestly, I don't understand why anyone would shop with Melaleuca, especially if they shop online. Plus I shop with a clear conscience knowing products are made here in the USA and are environmentally friendly. I live and believe in this company.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

The superior of all scams

Anyone who tricks their friends and family in to this garbage should be ashamed. Not only are the products mostly garbage, but the claim that these are “healthy home” approved is ludicrous. Filled with chemicals and fragrances. Now the real nightmare begins when you want to cancel. It would be easier to train for the circus! The link on the site for the cancellation form is always broken. So if you wise and find a Reddit post with the pdf then you can proceed to fax (yes they still make those) or mail your signed form. Then wait the thirty days only to discover another automatic order if crap is charged to your card. Then hear crickets from every attempt to resolve from this customer service. I had to dispute with my credit card company and the BBB invoked because this company will say no cancellation form was ever received (even though I sent FedEx overnight and via email). This scammer business needs to be sued

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Not a good company to be trusted

If I can give negative score I will. I always delt for cancellation every month. I always told them I don’t need the back up order and cancel my subscription but still $110 comes out of my bank. I sent 2 box of back up order back to their office and keep on calling for my refund. They did refund me $80 for for $216 money that they get from my bank. DO NOT EVER TRUST MELALEUCA THEY SCAM TO EARN MONEY.

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

You can’t contact them

After I had canceled any future orders by email, phone call and written letter they still debited my credit card $166. They are hopeless to deal with, I have emailed them, no reply, tried to call the 1800 073 399 number, no answer after waiting 1.5hours, don’t buy from this company, there is no way of contacting them once you want out.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Been a long and loyal customer for the…

Been a long and loyal customer for the last 5 years and this November my payment declined and within minutes of that i made my payment for what i thought was my back up order but unfortunately Melaleuca had other plans with my money they decided to send me a 91$ voucher/coupon instead of my back up order. Come December my card declined again cause i wasn’t planning on doing an order i was planning on canceling my membership but again Melaleuca had other plans and sent me a backup order which was never paid for come January i sent said package back via puralator and they are still refusing to refund me my money. They received said package January 20/25 They keep telling me i owe them when in fact i dont even have their package never asked them to send one refused to pay for it. I just want my money back so i can move on and away from this scam of a company will never buy or support this company ever again they will screw you if they get the chance to. Like they are doing to me by not returning my money

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Switching where I shop for my EVERYDAY supplies

We have been shopping at Melaleuca online store since 2002. 🤗
It has been a life changing experience because we have a better supplier for our everyday items. We don’t have to shop at big box stores for a cheaper products that contain toxic chemicals and not good for the health of my family.
Their customer service is 💯% and top notch.
You always talk to a PERSON and not an automated message; I really appreciate this about Melaleuca.
For any reason you don’t like a product or maybe the product was broken; you call customer service and they fix it right away for you.
I have referred friends and family because I truly want others to have a better product in their homes too.
I am a 😀Happy customer for over 20 years.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible business to deal with

Horrible business to deal with, sent me my back up order that I didn’t want, lied to me and told me it had already left the warehouse, I called the next day and another lady said it Hadn’t left the warehouse, I told them I didn’t want it, they still tried to take payment from my credit card, my credit card locked up and said it was a fraud charge, after melaleuca tried taking my payment every day despite me telling them not to, fast forward after 10 times of them locking up my credit card and me calling my cc company EVERY time to unlock it, melaleuca sent me my back up order anyway, and took payment, I then decided I didn’t want my previous order from the month before because the products are not so clean after all, plus I had enough of dealing with a scammy company, so I sent that back then they tried to rip me off on my refund amount, over the course of 4 phone calls later they finally refunded me for the full amount, shipping included, I had requested it put back on my cc, but they put it as credit on my account, so called them again to change that, now they’ve tried doing all the above with the back up order I sent back, now I’m dealing with the last 3.85 cents they are trying to rip me off with. It’s pathetic!! Will never deal with them again

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Someone introduced us to this Amazing company and its been awesome, their products are great and we will keep buying them because of its quality.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Worst cancel process invented

I was roped into joining by one of their members. I tried one month and thought everything was overpriced low quality items. The link on their site website to get instructions for cancelling does not work. They do not have a phone number for customer service. I found help on Reddit. Obtained an email with instructions to cancel. Request form. Print form. Find FAX MACHINE. Wait to see if anything happens. What a huge inconvenience. No electronic signature accepted. No emailing? Just a way to scam another month of money out of hard working people

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Sign up with a very convincing agent…

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee , that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers . They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers!!!! Stay away !!!!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Can't live without my peak performance

I was introduced to Melaleuca almost a year ago and what I love the most is the peak performance I have to say that I can't live without it now. I've suffered for years with bad knees I've tried tons of stuff from health food stores etc and my knees really don't hurt anymore. I see a lot of negative reviews but I guess that's their experience I love everything that I've used so far.

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

Company who doesn’t stand by their own words

The products are made in a facility that deals with shellfish. Doesn’t state that when you are reviewing products to buy. Ended up sending my products back due to this fact. Their website states they will pay for the return of product. When I request a return form they sent me an address with no return slip. Spent $40 returning the product. Then after 3 weeks of not refunding me I had to contact them again. They finally refunded me after I had to tell them multiple times. Got the refund, and they only gave me a back a portion of my original payment. This is a scam company. They state they aren’t an mlm yet they act exactly like one. Would never recommend them to anyone.

October 28, 2024
Unprompted review
Rated 3 out of 5 stars

The products are nice but expensive

The products are nice but expensive. And canceling your membership is a pain!!! They make you go through a whole process of multiple emails, as well as printing and emailing/mailing/faxing the signed form back to them.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. It is not clean. And they will send you products even if you don’t order them. The only good thing about the company is there out of the USA.

November 14, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look