The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more
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Review summary
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Reviews shaping this summary
The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more
Purchased a large wall mirror which had a fault with the staples on the back board. This was dealt with promptly and efficiently by customer services who organised collection and replacement on a pref... See more
Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison ha... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Mirror Shop
Written by the company
Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.
Melody Maison Limited
Written by the company
- Customer Service is our number 1 priority.
- Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.
Contact info
Melody Maison, Lords Wood Road, Harworth, DN11 8BZ, Doncaster, United Kingdom
- 01302 741000
- customerservices@melodymaison.co.uk
- www.melodymaison.co.uk
4.6
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
My order came quickly
My order came quickly. It was as described. All good. However, the space I had hoped to have the mirror was too small. I called the customer services and was given a slot for a DPD collection the next day. All very polite, smooth no problem with refund.
I will go back to the website to find a smaller mirror.
July 17, 2026
From start to finish amazing service.
From start to finish amazing service.
Customer service are so helpful and delivery driver was cheerful and helped with the boxes
Furniture is stunning
Will definitely order from them again
July 17, 2026
The perfect present
The product was accurately described and photographed and arrived on time.
July 16, 2026
Amazing product and service, you can also speak to a human too!
I ordered a very cute toilet sign which arrived quickly. There was a slight problem with the sign and so I spoke to Melody Mason and the young lady I spoke with was so nice and gave me a couple of options and I requested for a new sign. This was posted and I received it the following day. I could actually speak to a person which is very rare in this day and age with incredible service. I would definitely recommend this amazing company. Well done to the Melody Mason team.
July 30, 2026
Unprompted review
Easy to use their site to purchase…
Easy to use their site to purchase something, good value for money, very pleased with my purchase, delivery was scheduled so quickly and arrived on time. Lovely dressing table set absolutely beautiful, very well packaged for delivery easy to put together.
July 13, 2026
Fast delivery,good quality furniture,im…
Fast delivery,good quality furniture,im really pleased with my product
July 16, 2026
Excellent all round experience
Very good experience all round from very good website, range of products and price. I bought several items of furniture for a guest bedroom. Although flat pack, don’t let that put you off. The system is really easy to use and once you know how it works, pretty quick to do. I did most of the construction on my own, only needed help with the wardrobe. The furniture is well made and very sturdy - very good quality for the price. The fact that you have to build it yourself I guess keeps the price down. It’s quality, looks great and I am extremely pleased. Customer services also very good - helpful, friendly and did what was requested. I wanted to delay a delivery as I was on holiday and that was not problem. All built now and couldn’t be happier. Just need the guests now to admire the finished product! Would definitely recommend.
July 6, 2026
Beautiful furniture
Absolutely beautiful furniture, well packaged on arrival.
July 16, 2026
Unprompted review
Straightforward transaction with prompt…
Straightforward transaction with prompt delivery, perfect for first time purchase with them. Would recommend.
July 16, 2026
I purchased the Pair of 3 Drawer…
I purchased the Pair of 3 Drawer Bedside Tables – Hales White Range last August for my spare room, so they have had very little use.
By April this year, while cleaning around the edges, I noticed small chips appearing in the veneer. It seems the bonding of the veneer is breaking down, which is something I would not expect to happen in less than a year.
I contacted customer services, not because I wanted to return the furniture, but because I wanted to understand why the veneer was deteriorating so quickly. The only response I received was that the items were outside the returns policy period, which completely missed the point of my enquiry.
For comparison, I have an IKEA dressing table in the same room, exposed to exactly the same conditions, and it has not shown any signs of deterioration.
Based on my experience, Melody Maison appears to think this level of durability is acceptable. If you're happy replacing your furniture every six months, these may be suitable. Otherwise, I would avoid them due to the poor quality and disappointing customer service.
July 30, 2026
Unprompted review
Reply from MelodyMaison
Thank you for taking the time to share your feedback. I am sorry to hear that you're disappointed with your experience.
I appreciate your concerns regarding the finish of your bedside tables. and I am sorry that our communication did not address the nature of your enquiry as clearly as it should have.
I have emailed our buying team to see if they can advise what may have caused the chipping and will confim this to you directly.
Best Wishes
Emma
VERY PLEASED WITH MY BENCH PURCHASE
VERY PLEASED WITH MY BENCH PURCHASE - IT HAS MADE OUR PORCH AREA LOOK MUCH PRETTIER!
SWIFT DELIVERY.
July 15, 2026
Beautiful product, great customer service
I purchased the Gold Foil Mirror which I was very pleased with. Ordered 2 by accident and if I had the space would have kept both. Melody Maison customer service were very helpful with the return sevice, at no cost. Great product, exceptional customer service. Thank you team Melody Maison.
July 16, 2026
Unprompted review
Ordered a console table
Ordered a console table. A damaged one was delivered. Asked for replacement. Another damaged one was delivered. Had to ask for refund. Will never order anything again from this lesser known supplier. Better to go to high street suppliers like John Lewis, Next etc
July 9, 2026
Reply from MelodyMaison
Good morning,
Thank you for taking the time to leave your review.
I am so sorry to read about your experience. Our furniture is carefully packed using bespoke packaging, so I am very sorry to hear that both items arrived with damage to the corners.
I can assure you that the items would not have left our warehouse in that condition. We closely monitor all deliveries and produce weekly damage reports to ensure our furniture is reaching our customers in perfect condition. We also hold regular meetings with our courier service, who are fully aware that we ship fragile furniture and mirrors and understand the care these items require. I am very sorry that on this occasion they did not arrive in the condition we strive to achieve.
I can see that a full refund has now been issued and should appear in your account within the next few days.
If I can be of any further assistance, please don't hesitate to let me know.
Best wishes,
Emma
Every thing was good & packed well very…
Every thing was good & packed well very pleased with all the furniture & it looks absolutely fabulous.
July 7, 2026
Good quality items
Good quality items, excellent delivery. Very pleased and will be buying again.
July 28, 2026
Unprompted review
Beautiful Mirror
The delivery service for the mirror arrived quickly and was securely packaged which is always a concern when a mirror is in transit - no need to worry!
I’ve waited a long time to find the right mirror for the space and I’m so glad I did, it’s absolutely beautiful as the quality is immaculate and with the product exceptionally well priced, I’m delighted.
July 7, 2026
Absolutely beautiful fast delivery…
Absolutely beautiful fast delivery highly recommended
July 16, 2026
Unprompted review
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