Menē Reviews 

1,417
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,417)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is just like it looks and…

The product is just like it looks and is as heavy as described. I work in the jewelry industry so even though they add a 50 percent profit margin off the pure platinum or gold... its no where near what a Jewelry store would offer ....and you would not see these items in a jewelry store being 100 percent pure. (which makes it softer so make sure you take care of your jewelry!) The first time I ordered shipping took a little time but the few times after that it was quick and nicely packaged. I purchased these items just to have some platinum in my collection. It's money in the bank as far as I am concerned. :-)

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Menē is an exceptional source for gold…

Menē is an exceptional source for gold and platinum jewelry and small objects. The customer service department is absolutely unmatched! If you are thinking about buying 24k gold or platinum, but hesitating because you aren’t sure about the source, I can honestly say that I trust Menē absolutely.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a replacement wedding ring

I needed a replacement for the wedding band that I recently lost. I spoke with Jan Lopez (customer care agent) and she arranged for me to get the platinum ring I wanted in a 7.75 size with a specific inscription. Jan was pleasant and extremely helpful. She followed up with an e-mail letting me know when the ring was being crafted and sent. The ring is excellent. I am extremely happy with Mene and with the excellent customer service. I highly recommend considering Mene if you are looking for a special purchase.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

First purchase a winner!

The weight of my pretty bumblebee was more than I expected. Even though small, I could still see the details well. It stands out on my neck. Im already eyeing 3 more mene pieces. This was my first. I'm very pleased.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Missing Earring, ping pong emailling...no accountability

Satisfied returning customer until then, ordered earrings (which comes in pair) and another item, was missing an earring when the parcel got delivered, both parties (FedEx/Mene) threw the ball at eachother, so much for "insured shipping"! The best proof of being genuine is that I ordered the missing earring to finally get this gifted to the person concerned...
Hell I even paid shipping for a second time, was offered nothing in compensation aside from empty excuses, way to go!
Also ask for shipping on separate bill since at the Canadian customs they include shipping fees into the final calculus which is a fraud...
For the wealthy customer out there, don't trust online/delivrery, great products for sure so attend "in person" event that Mene propose or if they eventually open physical store because when you count on carriers, you will be always the one liable,
150$ waisted to know i will be let down, can't imagine a scenario where a customer gets a cuban link chain lost or anything in the five digit bracket, milking customer isn't the best long term tactic to retain them

Amazon do refund or replace stolen/lost parcel, I benefited from this even with a triple digit order of casual products, not high-end jewelry, you guys are better off buying bullion in a coin store, way less hassle and better cost per ounce.

Edit: after readings other bad reviews, i see that im not the only one who was missing an item when order came throught, i did purchase again what's missing because i know in advance that Mene is poorly treating their returning customer, also 25% tarifs +regular canadian customes taxes are overkill especially when you arent to blame, they should compensate for their incompency in house or look to enhance the shipping service, there is better company than FedEx for this matter; DHL is one of them...

June 23, 2025
Unprompted review
Menē logo

Reply from Menē

Dear Michael,

Nothing was found during the investigation into the loss of your earring to warrant the claim of material loss. Your order was determined to have been packed and shipped correctly.

Shipping insurance does not cover losses reported more than three days after delivery, as indicated in our Terms of Service. Yet you reported the missing earring two weeks after it was delivered. Still, we reviewed the security footage of your order being packed and opened an investigation with FedEx into its shipping, as we wanted to help you in the event of an error.

You decided not to wait for the associated investigations to be completed and asked to purchase a replacement earring. We crafted a custom earring for you and shipped it directly to you without incident.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

Great company

I have ordered a couple pieces from Mene and every time I have ordered, the customer service and quality have been exceptional. My experience with Mene has been great.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality

The quality of the bracelet I ordered was excellent and exceeded my expectations. The cool thing is they price all products at the spot value of the metal plus 30% which is their margin. I get that every business needs to make money so I am okay with that. This is luxurious gold jewelry so if you want to invest in bullion this is not the place. But they do buy back your jewelry and they track the value of it on your account dashboard.

June 9, 2025
Unprompted review
Rated 3 out of 5 stars

Listen please!

I have ordered pendants and rings from Mene. They need to understate the weight of items as it is always a disappointment to get less than the stated weight. Err on the side of giving the customer slightly more than under. Many have complained about this. Also, the bales on the pendants are too small so you are forced to wear a very thin chain, which isn't secure and you risk losing the whole necklace. Perhaps they want everyone buying only their chains which also have broken as stated by many! 24k is too soft for a thin chain. I want to wear it with a chain of my choice which I already have or want to purchase. Mene, if you don't listen to the customers, you will lose customers and leave money behind on the table. Why aren't you listening??

May 5, 2025
Unprompted review
Menē logo

Reply from Menē

Thank you for reaching out and providing feedback.

Due to the handcrafted nature of our products, each piece we sell may weigh slightly more or less than its advertised weight, as disclosed on our website, so that our customers are aware. We ship just as many pieces that are heavier as those that are lighter than the weight customers paid for.

Our pendant bales are designed with the look and weight of each pendant in mind, and each pendant is compatible with multiple chains, including thicker chains.

We take customer concerns very seriously and would like you to contact our team to discuss your experience so we can assist you. Please send an email to service@mene.com with the subject "Trustpilot Review" to the attention of our Vice President of Customer Care.

Thank you,

Menē Customer Care

Rated 1 out of 5 stars

False Advertising

False Advertising – Avoid This Seller

I was sold jewelry advertised as [24K], but a trusted jeweler confirmed it's no more than 22K. Customer service denied it and closed my ticket without resolution. Completely dishonest—not recommended.

April 22, 2025
Unprompted review
Menē logo

Reply from Menē

Dear Sara,

Menē only sells 24k gold and pure platinum jewelry. All of our products are tested and verified at multiple stages to ensure purity.

We are sorry about your experience with Customer Care. Please email service@mene.com with the subject "Trustpilot review" to the attention of our VP of Customer Care so that we can help you resolve this matter.

Thank you,

Menē Customer Care

Rated 5 out of 5 stars

Nice Chain

I ordered the 18 inch Mene Classic Chain. I received my necklace beautifully packaged and protected very quickly. The necklace is very pretty and is perfect for my pendant. 10/10

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

They know their work!Perfect in every detail!

This website truly knows their craft when it comes to gold and platinum. The piece they sent me was exactly as shown in the photos on their website — perfect in every detail. Their customer service was also excellent, very helpful and professional throughout the process

April 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look