———— Reviews 92

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Ordered another print back in March, having ordered prints multiple times before. Never received it so contacted Zoe in June and she never responded to the last message. Really disappointed and despi... See more

Rated 2 out of 5 stars

The image is all right and made acceptable gift,which was given a month later than the occasion, because the processing times took way too long.I had to chase multiple times for updates and got my ini... See more

Company replied

Rated 5 out of 5 stars

This is the second picture I have received from Meow & Beagle, the first picture was gifted to me and I loved it so much I had to purchase a second one as a gift for Christmas. Both pictures are absol... See more

Rated 1 out of 5 stars

Avoid Avoid Avoid Do not order from this woman! She takes your money then ignores messages for days, when she does respond she fobs you off. I am still waiting on my refund which is being pursued... See more

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2.6

Poor

TrustScore 2.5 out of 5

92 reviews

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Rated 5 out of 5 stars

Portraits are absolutely amazing

Portraits are absolutely amazing! The first one I received of my bunnies for my partners birthday I was literally in aww! I couldn’t believe how good it was and I still am. Would definitely order from there again. Great pricing, if you need any updates on the portraits you will get a reply in a reasonable time. Very reliable. Highly recommend.

December 12, 2020
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Even with Zoe being so busy with Christmas orders my portraits look perfect. The best gift to give someone. Zoe is lovely as well and very helpful.

December 11, 2020
Unprompted review
Rated 2 out of 5 stars

Poor quality and late

The portrait took 6-7 weeks for the first draft to be sent to me following being chased multiple times. Once I received the portrait it was terrible quality, looked like my dogs were cropped out of the original image and pasted on a white background. The filter which is obviously used to create the photo wasn’t applied. I emailed back and said I wasn’t happy, an hour later I received a completely different image.

This is concerning because:
1. To create the completely different image took 1 hour which I waited 6-7 weeks for
2. I paid money for my image to be cropped and an average filter to be applied.

Personally, I do not recommend. The reason I gave the stars that I did was because Zoe redid the picture without complains and in a timely fashion. Other than that, the image itself is not worth the cost.

December 9, 2020
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Reply from ————

Hello Jodie, I did not realise you felt this way from your emails - I wish you had said. One of your emails did say 'your work is lovely' so this is very confusing. Both images were edited as described on my website.

Regarding the concern at 6-7 weeks and then to 1 hour. As I am coming up to Christmas this is a very busy time for me. This does not mean the original image has taken 6-7 weeks to create, I simply have many orders to create. My usual turnaround is 2-4 weeks however during periods of high demand this processing time maybe increased.

I’m very sorry I failed to meet your expectations. I value my customers’ opinions and would like to thank you for bringing this to my attention.

Rated 5 out of 5 stars

Fantastic communication from Zoe

Fantastic communication from Zoe, would highly recommend, she can alter to the size of picture you want not just standard set size when getting developed
And the overall picture is beautiful. Perfect Christmas present! I love it x

December 9, 2020
Rated 5 out of 5 stars

Love my picture I got done by Zoe

Love my picture I got done by Zoe. Amazing quality and very helpful when asking questions.
Really pleased as I got this as a Christmas present for someone and I know for sure they will be so pleased with it.

December 9, 2020
Rated 5 out of 5 stars

Amazing results

I ordered a poster print for a christmas present and the end result was amazing. I just know this will make the person receiving it so happy!

December 3, 2020
Rated 5 out of 5 stars

Beautiful x

Bought as a Christmas present for my parents after our family dog passed away last Christmas and Zoe the artist has done a amazing job, the print is beautifully done and great quality. Made me cry when I first saw it, can’t wait to give it to my parents. Thank you so much Zoe! X

December 3, 2020
Rated 5 out of 5 stars

Amazing Art For An Even Better Price

I ordered a digital portrait of 2 pets. One was a kitten and one an older Spaniel so I hand that much opportunity to have photos of them together so I sent in a handful of photos. The outcome was amazing. It took just over a month which is expected as it’s more than one animal and it was so worth the wait. I have since printed the piece and had it framed on a coffee table as well as made it my new Apple Watch Face! I love it and I couldn’t be happier with how amazing the price is! Thank you!

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with my order

Extremely pleased with my order. It’s a Christmas present and I’m sure the recipient will be delighted. Definitely would recommend to anyone. Brilliant work. Thank you.

December 2, 2020
Rated 1 out of 5 stars

I still haven’t received anything :(no show

I still haven’t received anything :(

December 2, 2020
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Reply from ————

Hello Millie, Your order was sent to you on the 10th November 2020. This has been completed. Please can I ask you to check your junk mail for your download order or simply contact me and I can send this to you again. - Zoe

Rated 2 out of 5 stars

Communication poor, and overall disappointed

When I found this website I was excited as thought I’d found the right company for my gift I was going to give to my boyfriend. Unfortunately after ordering it I didn’t have a good experience. The processing time is 2-4 weeks when I ordered so I did not chase it up until close to the end of the 4 weeks. There had been generic emails sent saying processing times were taking longer (these emails were sent 2 weeks after I placed my order) however this seemed like an advert email and applied to orders just made but I’ll admit this is my fault for assuming this but I should’ve been told on the day I ordered it that it would’ve taken longer, and this seemed unprofessional. Moreover, I had to email a few times to get any response as I was stressing about what was happening with it. When I finally got the photo I was extremely disappointed. For what I thought was a hand drawn digital artwork, like many other places especially on Etsy (which is also described as digital artwork) it was not. The photos had been taken, and fuzzed up a wee bit and then placed on a blank canvas. I think for £36 this is ridiculous as it’s essentially something you could do yourself. I was happy to pay this for something I felt was handmade and drawn. Some of this is my own fault for presumptions but when I contacted about my disappointment the response seemed quite rude when I kept saying I’m sorry for complaining as it’s not something I like to do. Just wanted to warn here so people knew what they were getting. If you’re wanting something for Xmas I’d be warned as you may not get it in time!

November 24, 2020
Unprompted review
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Reply from ————

Thank you Aimee for your review.

I'm sorry to see you are disappointed with my pet portrait artwork.

As you have mentioned I did email to say orders were taking a little longer as coming up to Christmas has been a busy period for me and also with the current situation, I have had more orders than usual.

I'm sorry you see these emails as an advertising email. It is simply to update my customers. I did also respond to your emails sent.

As mentioned before in my emails nowhere do I mention on my website the artworks I create are hand drawn. The artwork I have sent you is the style you have ordered which is a plain colour background and portraits of your pet(s) I also mention the artwork is created exactly from the photo that you provide.

I’m very sorry I failed to meet your expectations. I value my customers’ opinions and would like to thank you for bringing this to my attention.

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