Mercedes-Benz Sverige Reviews 

If you are disappointed by Mercedes service it is no coincidence. The organization is dysfunctional, locally and on country level, and the staff is untrained in how to serve customers. I tried long and hard to guide them – sadly there is no desire to meet the standards that should be expected from a Mercedes representation. My latest (but not only) negative experiences to elaborate:
• Endless waiting time on the phone
• Emails being ignored
• 20-30 minutes of waiting time is common for checking car in/out
• Attempting to perform (and charge +2.400 SEK for) the same error analysis twice
• Suggesting that I drive to Mercedes for physical communication, because they do not answer phones/email
• Not responding to complaints – and when finally doing so, it is all about insisting that Mercedes has done nothing wrong.

A classic example of a company having done too well, for too long.

Mercedes Benz is a big lie!
Very bad experience with Bilia Mercedes in Kista. The reception was bad at the beginning. They started working on the car after 1 hour, even though I was running from my office to be on time. They finished it late and they expected me to wait the whole day. And now after one week, I got notification from the car *Service B1 overdue by 6 days* !!! They forgot to update the computer. OMG, Just careless people are working there, They asked me to go back to the workshop driving 30 km to update the car!!

I'm talking about 10 000 kr regular service at Mercedes. I wonder what it looks like at Peugeot then!!

I have been a Mercedes Customer for 20 years buying brand new cars.

I bought a brand new cls amg in April 2019. They gave me 4x 20inch amg alloys with run flat tyres.

I had to change 1 alloy because it was cracked on the rim joint in Feb 2020. Then 2nd wheel cracked in April 2020.

I paid nearly £2000 as warranty doesn't cover this.

Now I am being told 2 more wheels need replacing and I have to pay for this.

Surely the wheels are not fit for its purpose.

4 brand new AMG wheels changed with in 1 year. This is unacceptable.

Mercedes should be covering this under warranty! I have never had to change an alloy until now.

The complaints dept are not interested with my complaint, which is disgusting.

If this was a service from ford or Toyota, I understand.... But treatment from Mercedes is disgusting

Summary: If you want proper service, choose someone else.

1. MB doesn't provide loaner cars when the leased (or owned) car is being serviced. Something every other brand provides.

2. Since day one there were issues with the parking sensors and the information/console display. The sensor was repaired under warranty, although I had to get into a discussion with a manager first. They wanted me to pay for them to troubleshoot on the brand new car. The infodisplay is to this day still not repaied, even though I have been telling them on two separate occasions and at every service.

3. 3 year "vagnskadegaranti" have a clause, which can have only one purpose, and that is to avoid having to cover minor cosmetic warranty repairs. About 6+ months ago, someone else (another car) have caused damage to my parked car. But because it took more than 3 months to report it, they refuse to cover the warranty cost. Pt. 1 means that an MB owner have to plan for when they can live without their car, while it is in the shop, as they need to plan other means of transportation in the mean time.