Mercedes-Benz South West - Plymouth Reviews 

I was really happy with the service I received, especially from Del who went out of his way to accommodate me in every way possible. Nothing was too much trouble even though I can’t be a bit awkward at times. I always felt as though my custom is always valued at Mercedes.Todd the manager went above and beyond

Purchased an AMG A35, only a year old with 2,200 miles. Within days I discovered multiple issues, including the entire digital instrument display and speedometer going black whilst driving on a 70mph road, electrical issues, and signs of previous bodywork/repair that were not disclosed.

I raised the issues immediately and formally rejected the vehicle under the Consumer Rights Act 2015. The dealership has repeatedly refused, insisting they have the right to repair it first and even downplaying the dashboard failure because it “occurred once and seems to have resolved itself”. Losing your speedometer and entire instrument display while driving is apparently not considered sufficiently concerning or unsafe!

Their solution was to collect the car, repair it and drive it back to me, adding 500 miles to the car that I’ve owned for less than a week.

What should have been an exciting purchase has turned into an extremely stressful dispute within days.

I would strongly recommend anyone considering purchasing a vehicle here thinks very carefully about how they may be treated if something goes wrong after they leave the forecourt. AVOID!

UPDATE:
After days of claiming I do not have any rights to return the vehicle, they finally agreed to take the car back (only if I pay for the mileage from London to Plymouth) despite the law that it’s the dealers responsibility to cover costs relating to a faulty vehicle. They told me that it’s only my belief that the car is faulty. Had Mercedes RAC out who confirmed multiple diagnostic issues and said that the car had visibility been crashed and repaired poorly. The staff here caused me extreme stress and tried to gaslight me pretty much the whole time (including the sales manager). They finally agreed to collect the car, but I have lost hundreds in expenses!

BE CAREFUL if you’re looking to buy a black 2025 AMG A35 from this dealer as they’ll probably just put it back up for sale!!

At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I would have to rebook to have the work completed. They ignored my request to measure the clearance between road surface and lowest part of car - the damned car scrapes over speed bumps!
I returned two weeks later to have the under-tray replaced and for the road clearance measurement to be taken. I was originally quoted two days (!) to complete these two simple tasks! On the day, I left the car in the garage at 0930 as planned.
I phoned the garage at 1600, “ Oh! Your car is still in the workshops, it has not long entered there.”
I eventually retrieved the car at 1715, there was no need to replace the under-tray - it had only one scratch on it, apparently. They compared the road clearance with a similar model - no difference, apparently, so no further action.
I have had similar issues with this garage in the past: communication between staff seems to be lacking. They don’t appear focused on the customer requirement. If they want the car at 0930, then they should start work on the car at that time so that the punter can collect his/her car as soon as possible.
I am seriously considering switching to Volvo - I have little confidence in Mercedes at Derriford, Plymouth - they are not on my side.

told incorrect information about new electric car absolutely misinformed misled & given incorrect information

Great customer service, very friendly and informative.

Excellent Car Purchase Experience

Fantastic experience buying my new Mercedes-Benz from Daisy at Plymouth Mercedes-Benz. Daisy was friendly, knowledgeable and professional throughout, with everything explained clearly and no pressure.

The handover was excellent—the car was beautifully presented, and Daisy took the time to make sure I was happy and comfortable before driving away.

I’m delighted with my new car and would highly recommend Plymouth Mercedes-Benz for their outstanding service and first-class customer experience.

I purchased a brand-new Mercedes-Benz CLA from Mercedes-Benz Plymouth. The sales process itself was fine and I had no complaints with the salesperson or the buying experience. Unfortunately, everything changed once I had collected the car.

The problems started on day one. The car developed a rattle from the steering wheel at higher speeds, the driver's seatback was not properly clipped into place, and the car began unlocking itself and unexpectedly opening the windows and boot. These are not issues I would expect to experience with a brand-new Mercedes-Benz.

I also had issues with the Digital Extras I had been expecting to have with the car. When I raised this, I was initially told that the Digital Extras do not come with the car and that I would have to pay for them. This was despite my understanding from the sales process that these services would be available. I was subsequently told by multiple sales managers that they should be active, yet 21 days after collecting the car they still weren't working.

The car was booked into the dealership to have the faults looked at. I was told I would have a courtesy car, but when I actually arrived at the dealership I was told I was too young to have one. This was particularly frustrating because I had previously been allowed to test drive cars before purchasing my CLA.

As a result, the dealership didn't even inspect the car. I had to take it away again, despite having to make yet another journey there, specifically for the booked appointment this time too.

At the time of writing, the faults remain unresolved and, more importantly, I have seen no meaningful effort from the dealership to actually rectify them.
I have spoken to several members of staff and, to be fair, some have initially tried to be helpful. Unfortunately, this has repeatedly ended with "we'll call you back", and on every occasion I have had to chase because nobody actually called me back. One particular member of staff also came across as though he simply didn't care about the situation.

This is incredibly disappointing when you have just spent a significant amount of money on a brand-new Mercedes-Benz.

The sales experience was fine, but the after-sales service has been awful. I expected much more from a Mercedes-Benz dealership, particularly when the problems were reported from the very first day of ownership.

I sincerely hope Mercedes-Benz Plymouth takes this feedback seriously and actually starts taking responsibility for resolving the problems with my vehicle rather than repeatedly telling me someone will call me back.

Excellent service from very pleasant and responsive people - everyone we came in contact with was friendly. They gave knowledgeable answers or went away to get answers. Our sales consultant, Daisy Benny, was particularly helpful and gave a quality of service we have not found elsewhere.

We have been Mercedes Benz customers for over 30 years. Originally in the midlands but now in the south west. We have used Exeter, and have nothing but praise for all aspects of service. Unfortunately, while searching for a used SL 43 AMG, we found what we hoped would be our next purchase, but they said it couldn’t be sent to Exeter, we had to deal with them at Plymouth. So, as we are very familiar with the cars, we bought the SL over the phone and had it delivered. It was to replace my SL 400, which went in part exchange. Once the driver left (with a very cursory hand over,) we noticed the paint work was damaged. We contacted the garage immediately with photos and a collection was arranged to correct the problem - 5 days later. Within 4 days, a fault flashed up on the dashboard, with alarms and messages warning of brake failure etc. We contacted Plymouth immediately and were advised to call Mercedes recovery services. 4 hours later, a transporter arrived and removed the car.
We finally had the car back over a week later. Again, the same problem, this time the engine wouldn’t turn off and more warning messages! 8 hours later, the transporter arrived and removed the car. By then we had lost all confidence in the vehicle, and used our legal right to return it.
The management we spoke to refused to admit to any fault - “Computer says No!” So there was nothing wrong with the car!!!
We lost money, we had no car - as the exchanged vehicle had been sold, and not even a proper apology!
This was a prestigious car of high cost - we were treated as though it was our fault. Never will we use Plymouth again or recommend this shabby outfit.
We returned to Exeter and had exemplary customer service, but have now changed to Porsche for our new car. Shame on Mercedes Plymouth.

I had great customer care and felt listened to and treated with respect. Todd couldn’t have done more to help me with my purchase. The follow up was also very good and Todd made me feel I could ask any question even after the sale had been completed.
I also had contact with Michael from the management team who went the extra mile to offer additional support if we need it (to understand the infotainment system). I would definitely recommend Mercedes Benz Plymouth.

In general I felt I received a positive experience from Mercedes Plymouth.
The two ladies on the front desk were absolutely adorable and very welcoming.
Tom who delt with me on the day was superb,
but, and yes there's always a but .
Since the initial booking of the service and MOT, I believe I received 5 further phone calls for additional up selling.
It's actually embarrassing.
Not what I expected from Mercedes, are they that short of money?
Everything from some wear on my wiper blades to some light cracks on my tyres ( that are only 3 years old)
To bacteria flushing on my air conditioning.
I actually took the re gas as I felt sorry for them,but there was absolutely nothing wrong with the way my air conditioning was performing.
Then there's the "would I be interested in talking to someone about any upgrades".
Honestly it made me cringe.
Look they definitely make you feel welcome and I'm very happy with my car .
But I'm pretty sure I can decide if my wiper blades need replacement or my tyres do .
I may be in my mid 50s but I'm not completely incapable, not yet anyway.

I am finding that several little extras such as car valeting, little gifts left after a service, free pick up and drop off, demonstrator car trials etc, have been disappearing over the last few years even though the yearly contract costs have increased.
I was assured upon purchase of my vehicle that such little inducements would remain avalable for service contract owners .Being a lotal customer for over 10 years now I find this penny pinching less than I had expected from a brand such as Mercedes.
And even after 3 new batteries in 10 years they still have not sorted out why I am continualy being let down by a non starting engine.
Very disappointed.

dealing with daisy was amazing, thanks, john.

all good, kept upto date throughout the process by Mitchell, Paul the delivery driver was very good in communicating and a smooth handover. a very good experience all round.

Dayle Campbell has just sold me the second Mercedes Benz car with him involved. He is a very talented individual who just happens to be in sales and his attention to detail is amazing. Excellent customer service appears to be his priority and stands out from the rest of the team.
Mercedes Benz South West has supplied me with several cars in the past and is definitely one of the better car dealerships.

Bought the car from here last week.
Thank you for Ashley Richard for all your service. Pre sale service was excellent hope we will get same service after sale as well.

My AC was regassed at the full service but by a day later I discovered it wasn’t working . They now want to charge me £199.00 for a diagnostic . They did not offer a refund for the regas if I went ahead with the diagnostic and I basically found them not particularly sympathetic

We bought a car for 18000 pounds that had tracking issues and when reported we had to pay to get the tracking re-aligned as they wont cover that under the warrenty. Really dissapointed that they sold us a car with tracking issues and then charged us to get it fixed.

I visited Mercedes for a major service on my A200. The ladies on reception are always very welcoming, polite and promote a friendly atmosphere.
All the work was completed on time and the staff were very professional. Always a pleasure coming into the showroom which was bright and clean.

I recently purchased my first brand-new car and my first electric vehicle, a Mercedes-Benz CLA Shooting Brake, and I couldn't be happier with the experience. The car has exceeded my expectations in every way, with excellent range, outstanding comfort, and a fantastic driving experience.

A special mention goes to Will, who was incredibly helpful throughout the process. He answered all of my questions, made everything as smooth and straightforward as possible, and helped me secure a deal that I was very happy with.

All of the staff were friendly, welcoming, and professional, and the showroom was clean, modern, and very well presented. Overall, it was a great experience from start to finish, and I'm absolutely delighted with my new car. Highly recommended!