Banner for Mercedes-Benz South West - Truro Van Centre
Visit website

Mercedes-Benz South West - Truro Van Centre Reviews 

3
•
TrustScore 3 out of 5

3.1

Car Dealer
Write a reviewVisit website
Write a review

Location

Switch location

Probus, TR2 4HX Truro, GB

•
01872 438882

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service
  4. Used Car Dealer

Written by the company

Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.

Mercedes-Benz South West

Written by the company

Contact info

3.1

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(3)

356 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Sales garage

Sales garage, lots of useless sales team waiting to get there cut . Very poor after sales service . Very poor

June 23, 2026
Unprompted review
Mercedes-Benz South West - Truro Van Centre logo

Reply from Mercedes-Benz South West - Truro Van Centre

Thank you for your review regarding your recent experience with Mercedes-Benz of Truro vans centre.

I have forwarded your feedback to the Sales Manager at Mercedes-Benz of Truro and have asked them to contact you directly to discuss the matter further.

In the meantime, if there is anything else I can assist you with, please feel free to contact me at feedback@citywestcountry.co.uk or on 01392 822700 and ask for Rebekah.

Kind regards,
Rebekah

Rated 1 out of 5 stars

Charged me for a new switch..12 months…

Charged me for a new switch..12 months later same switch failed again..i was then told sorry you will have to pay again for another...local garage did it half the price..

May 1, 2026
Unprompted review
Mercedes-Benz South West - Truro Van Centre logo

Reply from Mercedes-Benz South West - Truro Van Centre

Thank you for your review regarding you recent experience at Mercedes Benz of Truro Vans.

I have passed on your review to the Service manager and have asked them to make contact with you regarding this however unfortunately we are unable to find any contact details for you on our system.

Please contact me on feedback@citywestcountry.co.uk so i can pass over your contact details to the management team.

Kind regards,
Rebekah

Rated 5 out of 5 stars

Buying vans from Mercedes-Benz south west was outstanding!!!

Buying vans from Mercedes-Benz south West was a fantastic experience.
From obtaining prices through to delivery was first class.
The vans arrived on time and were even delivered to the sign writers and collected by Andrew and his team.
we were kept informed every step of the way and can honestly say we are very very happy with the whole experiance.
We will definitely highly recommend Mercedes-Benz south west.
Andrew Hawkins is a great person to deal with and we will defiantly be dealing with Andrew again in the future.

March 10, 2026
Unprompted review
Mercedes-Benz South West - Truro Van Centre logo

Reply from Mercedes-Benz South West - Truro Van Centre

Hello Darren,

We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to Andrew and the team.

Best wishes, Freya.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look