Service was good, but you won't get out of contract without being bitten, check small print very carefully also handepay are run by the same people, same address. Relentless in these difficult times,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trustpilot reviews Thanks for your review! Merchant One Your review is pending.Read more Alireza Samani 4 reviews GB Rated 1 out of 5 stars Worst company i ever had experience… Wo... See more
Customer of 5 years and They force you into paying for an extra YEAR after your agreement ends and then add additional fees on. Corrupt, horrid company. SQUARE have more modern equipments, next day p... See more
One star is too much. Cancelled my terminal with handepay 13/9/24 notice given to merchant rentals by handepay at the same time. Was told by handepay merchant rentals would send return addre... See more
Company details
Information provided by various external sources
We offer a range of tailor-made payment terminal asset finance solutions to support your business needs.
Contact info
Westway Park, Galway Crescent, WA11 0GR, Haydock, United Kingdom
- 01942 407980
- info@merchantrentals.co.uk
- www.merchantrentals.co.uk
1.2
Bad
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Merchant Rentals are very professional and understand the urgency of your requirements
Merchant Rentals has been extremely professional and understood the urgency to get things moving quickly. Everyone I have worked with so far have been very professional and have built excellent rapport. A special mention goes to Julie Frost for being so patient with me during set up and processing requests within hours, ensuring that we receive equipment within one to two days. Thank you to the entire team at Merchant Rentals for your help and well done on being so efficient.
September 13, 2019
Unprompted review
Reply from Merchant Rentals
Hi Russell, thank you for your 5* review! We are delighted to know how happy you are with the level of service you have received from Julie and the team. We strive to have a high level of customer satisfaction through our efficiency, professionalism and other qualities. We will pass your praise onto the team, and if there is anything else we can help with, please get in touch.
Excellent customer service
Excellent customer service. Julie Frost could not do enough to help. Quick responses and very efficient.
September 11, 2019
Unprompted review
Reply from Merchant Rentals
Hi Dan, thank you for your 5* review! We are thrilled to know you received such excellent service from Julie. We will pass your lovely feedback onto her.
Very helpful with all enquiries.
September 11, 2019
Unprompted review
Reply from Merchant Rentals
Hi Pete, thank you for your 5* review!
The guy I dealt with was very helpfull…
The guy I dealt with was very helpfull and problem was sorted very quickly
September 10, 2019
Unprompted review
Reply from Merchant Rentals
Hi Lee, thank you for your 5* review! We are so pleased that you're happy with the service you received and that we were able to assist very quickly.
Jordan was polite and efficient.
September 10, 2019
Unprompted review
Reply from Merchant Rentals
Hi Hazel, thank you for your 5* review! We are pleased that you're happy with the service you have received.
A pleasure to work with and we can…
A pleasure to work with and we can always rely on our account manager. Definitely recommend the company.
September 10, 2019
Unprompted review
Reply from Merchant Rentals
Hi Paul, thank you for your 5* review! We are thrilled that you're happy with the service of your account manager, Julie, and that you would recommend us to other businesses. We will pass your lovely feedback onto her.
dealt with really quickly and…
dealt with really quickly and efficiently
September 9, 2019
Unprompted review
Reply from Merchant Rentals
Hi Karen, thank you for your 5* review!
Jordan was very helpful and explained…
Jordan was very helpful and explained it all fully to me.
September 9, 2019
Unprompted review
Reply from Merchant Rentals
Hi Jackie, thank you for your 5* review! We are pleased that you're happy with Jordan's service. We will pass your feedback onto him.
I have always received Excellent…
I have always received Excellent Customer Service from Merchant Rentals.
September 9, 2019
Unprompted review
Reply from Merchant Rentals
Hi Melanie, thank you for your 5* review!
Great team to work with
Great team to work with, smooth & efficient helpful service
September 6, 2019
Unprompted review
Reply from Merchant Rentals
Hi Joanne, thank you for your 5* review! We are so pleased that you're happy with the service you have received!
Reply from Merchant Rentals
Hi Hannah, thank you for your 5* review!
Jordan was helpful
Jordan was helpful, friendly and professional in my dealings with him.
September 3, 2019
Unprompted review
Reply from Merchant Rentals
Hi Carly, thank you for your 5* review! We are so pleased that you're happy with Jordan's service. We will pass your lovely feedback onto him.
Excellent customer service
Excellent customer service, Pat was particularly helpful and provided a fast efficient service.
August 29, 2019
Unprompted review
Reply from Merchant Rentals
Hi Cirwyn, thank you for your 5* review! We are so pleased that you're happy with the level of customer service you have received from Pat. We will pass your lovely feedback onto her.
Good service and efficient however…
Good service and efficient however contract length is long and no options for shorter contracts .
August 29, 2019
Unprompted review
Reply from Merchant Rentals
Hi Deb, thank you for your review!
Friendly professional advice and help
August 28, 2019
Unprompted review
Reply from Merchant Rentals
Hi Steve, thank you for your 5* review!
Awesome Jordan and Danny
Awesome Danny and Jordan, Danny assisted in closing our account which we had for 4 years.
Jordan enabled me to renew our contract at great rates and promised a speedy delivery of new terminals.
Thanks very much
August 28, 2019
Unprompted review
Reply from Merchant Rentals
Hi Kelly, thank you for your 5* review! We are so pleased that you're happy with both Danny and Jordan's services. We will pass your feedback onto them.
Good clear and polite advice.
August 28, 2019
Unprompted review
Reply from Merchant Rentals
Hi Derek, thank you for your 5* review!
Excellent and efficient service
Excellent and efficient service. Pat Elias was extremely helpful throughout. Many thanks
August 23, 2019
Unprompted review
Pat who dealt with me was very…
Pat who dealt with me was very helpful,friendly and informative.
August 20, 2019
Unprompted review
Excellent Experience
The whole experience with Merchant Rentals was very smooth from start to finish. Everything was completed quickly and efficiently, Pat was extremely helpful and lovely to talk to. We couldn't have asked for it to have gone any better!
August 20, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.