Mercuro Reviews 40

Good service. Product delivered in the timescale specified. 1 item defective from supplier (hence why not 5 stars) but being replaced. Emails answered promptly.

Product was going to be delayed but I was told straight away and offered the option to cancel or wait. Chose to wait and was kept informed about when to expect it and it arrived on the day I was advised.

Very pleased with both the product and the service.

Pleased with Painted pine bookcase
The time to deliver 12 week was told between 8 to 10 weeks
No responce until treat of cancelling my order
Will not be using this company again

I am also waiting for a refund on an item I cancelled on 21 June due to their inability to provide what I had ordered. I've had the same run around about cheques being sent then apparently cancelled, and the promise that the refund would be with me "the next day"!

I have contacted SafeBuy to ask them to try and obtain the refund for me and so far they have ignored SafeBuys requests to respond within 5 working days - this was on the 4 August.

I despair how companies like this can be allowed to get away with these practices.

Hopefully this review will generate a response from their Managing Director.

If they are unable to deliver your goods due to stock reasons, they will simply ignore emails.

It has been 8 weeks, they still owe me £220 and they do not respond to emails.
I have sent over 15 emails to try track my goods - I have had 2 totally unsatisfactory responses.

There is a reason that they have no phone number on their website!
Absolutely avoid at all costs!

now going thorugh credit card company to obtain money back appaarently 2 cheques have been sent...... but neither have arrived here. Been waiting since 8 June as dated in response to original complaint

Excellent product ;I did have an issue that I raised regarding the hinges on this product that seemed to differ from the diagram supplied unfortunately it took someone 2 days to get back to and by that time had worked it out!

I ordered 4 dinning room chairs from this company at the start of May , they took the money immeadiatley and I have now heard nothing. Deciding to contact them 3-4 weeks on after 3 emails and several attempted calls I have not had a response. I will be starting CCJ proceeding against them at the start of next week if I do not hear back.

My advise is to stay well clear of this company no matter how small or big your purchase, I wish I had done a credit check on them before buying now.

As a new business I would have thought looking after your customers and protecting your brand name was invaluable - obviously not!

Sadly the goods I ordered had a fault, however the quality of wood first class.
I emailed the company and they arranged a replacement, without hesitation. Delivered today and they are perfect.

Ordering was easy and the items arrived in excellent condition in a shorter timescale than was listed on the website. Was given a 3 hour window in which the delivery would take place which was stuck to.
Friendly and helpful delivery staff who rang me 10 mins before they arrived.

One item was missing a handle but I emailed Mercuro within 24hrs of receiving the goods and they posted one out first class to me the same day. Would definitely recommend them and use them again.

I brought a complete bedroom set and every piece was there.
very well made. dilivery was very good and the dilivery team were very helpful. would recommend.

I had read the reviews on this site prior to placing my order with Mercuro and had been a bit dubious on basis of some of the reviews but as the cost was much better than competitors I decided worth risk...

I am SO pleased I did as I have today just taken delivery of the item. This is around 2 weeks since I placed order - I have been updated at all steps along the way & the item was delivered in perfect order during the 8-1pm window I was told it would be.

It seems much of the criticism on the reviews on this site relate to items not being in stock - the company policy is quite clear that you will be advised on this at point of order, prior to order I sought confirmation that it was in stock first as item was needed and this way duly given prior to my placing order.

If only all companies were this straightforward to deal with - many thanks for a great pain free transaction.... will definitely be back as service has been as 1st class as the product!!

Christine H, South Lanarkshire

We initally e-mailed this company a couple of times to see if a certain chest of draws was in stock and recieved no reply. Therefore after reading the reviews about the company we thought we would take the risk and ordered the chest of draws on 6th April 2011 as it stated that it could be delivered within a couple of weeks. It is not until you have placed the order you are advised the delivery time frame only applies if the furniture is in stock and by this time they have your money.
However we e-amiled the company and fairly quickly they came back to us to say it was not it stock (7/4/11) and there was no date from the supplier therefore our money would be refunded. After 8 days I e-mailed to ask where our refund was and I was told it could take 10-15 days but to be rest assured our money woud come through (15./4/11). No refund was recieved within the time frame and so I e-mailed again (24/4/11) to ask where our refund was and to date I have recieved no response or refund (19 days now from being advised I would recieve a refund). Even if you take off the public holidays it is still beyond the timeframe promised. I am worried that I won't recieve my money back and so the next stop will be trading standards. I am hoping the company read this and respond like they have to other negative feedback. Would not trust this company again.

Lisa MacGregor

Refund has now been recieved, although outwith the said timescales and the company did answer my e-mails when I chased this. Therefore I have updated my score to reflect this.

We found Mercuro when searching online for furniture for our sons bedrooms. It was the only company that we could find that sold all of the pieces of furniture we wanted and at a great price. Everything was delivered in one go within a couple of weeks (the delivery company even estimated a delivery time of 10.30am and arrived within 5 minutes of this time!!).

Half of the furniture has been put together with no problems encountered so far. The only very slight gripe was the double wardrobe didn't come with instructions but luckily I'd bought two and the other one did have some.

Would definitely shop here again and will recommend to friends & family.

Many thanks
Mark
Swindon

Item ordered was £220 less than local supplier !!
Before placing final order did call to ensure item was in stock. Hate sites that promise one thing and cannot give you a definitive answer. . Was assured item was in stock and so it was.

Delivery guy called me as promised an hour before delivery. At the time I had one arm out of action so was no help at all . He cheerily wrestled a very heavy piece of furniture into place . Great service in my view.

I ordered goods on 02.01.11. The 1st delivery was incomplete and part damaged and took 6.5 weeks. I am still waiting for the damaged wardrobe to be replaced over 3 months after original order.
On 07.04.11 the delivery firm phoned to say they could deliver on 11.04.11 but this firm is a one man delivery (contrary to the mercuro website statement that heavy goods will be delivered by 2 men). Since I am unable to help deliver my goods the delivery firm will now not deliver. This service is shocking. I have sent countless emails but the response is poor at best.

My advice: steer clear of any online firm that does not have a customer services telephone number.

Update: was informed I'd receive a 2 man delivery, had to chase up yet again for a delivery date. Finally received my delivery on 28th April but it was the same 1 man delivery. Just under 4 MONTHS since the original order. NEVER AGAIN. No proactive customer service. It was totally reactive on my chase ups and the statement re 2 man delivery for larger items they make in their website is obviously a fabrication. I hope they have now made their website more factual and less like a work of fiction.

I used the 'seen it cheaper elsewhere' service on Mercuro's website, and within 12 hours I had a reply saying they had not only matched that price, but lowered it even further! AMAZING

There was a little confusion with delivery, but even though I wasn't there to accept the delivery, the courier rang me and I talked him through where to leave the item and how to gain access to a safe place to leave the item. He was super helpful!

Thanks Mercuro - apart from the arguments and black nails putting the drawers together, I couldn't be happier!!

Ordered 6 chairs with extending oak table (Pd Global Cotswold Oak), found some negative feedback on internet after buying and was rather worried.
Items came sooner than expected, well packaged and do look excellent quality. Delivery company communicated well, also came before stated delivery time of 7:30 ...
I would use this company again, as it looks like the buying experience has improved greatly.

good quality products

They take your money, and tell you the order is on its way. Then intermittent replies to emails chasing them up. The excuses received include: items allegedly lost in transit. Or container delayed. Or their email system was down.

DO NOT TRUST A COMPANY THAT DOES NOT PUT ITS PHONE NUMBER UP ON ITS SITE.

What can you do when they email you to tell you their email system is down? I am personally thinking of going to their offices to see what is going on, or just reporting them to the Trading Standards Office - but then I won't have the item I wanted delivered.