MergeMail Reviews 

5
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business to Business Service

Information provided by various external sources

Send mass emails using Google Sheets and Gmail. Use Google Sheets to personalize, send, and track mass emails in Gmail.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(5)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wasted hours installing and setting up…

Wasted hours installing and setting up MergeMail to discover that this app will not send multiple different emails to the same email address. In my case I wanted to be able to send different billing merged emails to the same email address. It will only send to the first and skips the rest without any warning. And there's no customer support available.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Not great

Not great - zero access to customer service.

February 10, 2021
Unprompted review
MergeMail logo

Reply from MergeMail

Hi, apologies for the poor experience! We follow up with all customer support requests (e.g., via our support email, our help chat, etc), so it's possible that you didn't receive our reply somehow. Please feel free to email us at support@mergemail.co, and we'd be happy to help you.

Rated 5 out of 5 stars

Honest and accomodating.

I mistakenly signed up for the pro plan but after reaching out to the support team, they sent me a full refund for my payment without a fuss. I really appreciate their patience and understanding on this. Thank you MergeMail.

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

MergeMail was easy to set up and start…

MergeMail was easy to set up and start using quickly. It's more intuitive than many of the other Gmail mail merge addons, and it has more useful features on its website, like the campaign reports and template editor.

September 11, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look