Phoned up before I ordered to check I was ordering the right things. Very helpful. Good price and very prompt delivery (much better than a competitor who promised delivery within 2-3 working days bu... See more
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Excellent transaction from start to finish. Nice website which is easy to navigate, with a good description of each product. Very competitive prices, good packaging and speedy delivery., as they use t... See more
Always good service with Merlin Cycles, they only sell if they have it in stock,if they have it’s always 48 hour service . Their prices are very competitive, an excellent bike shop to do business wit... See more
I was looking for a spare Bosh battery for my ebike. Merlin Cycles had one in stock,brand new and at an exceptional price not to be ignored. I telephoned ahead of ordering online, and had a nice, brie... See more
Company details
Information provided by various external sources
Merlin Cycles is one of the UK's leading internet bike shops. Established in 1993 and always specialising in the mail order of all the leading brands of cycling equipment. Road cyclist, mountain bikers, tourist and commuters are all catered for at merlincycles.com
merlincycles.com Details
Written by the company
- Customer Service
- We pride ourselves on customer service, unlike some online retailers we have a team of experienced staff ready to take you telephone call during office hours. You can also email us 24/7 and we guarantee a rapid reply.
- Delivery and returns
- We offer free UK shipping on over 90% of our product range. We also offer free worldwide shipping to Europe, USA, Australia and Japan plus many other destinations. 99% of orders recieved before 2.30pm are shipped the same day by 1st class post or courier. We offer a no quibble 30 day returns policy.
Contact info
A4 & A5 Buckshaw Link, Ordnance Road, PR7 7EL, Buckshaw Village, Chorley
- 01772 432431
- sales@merlincycles.com
- www.merlincycles.com
4.8
Excellent
81K reviews
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Good quality products at competitive…
Good quality products at competitive prices delivered swiftly - overall excellent customer service.
April 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brought a pair of Shimano cranks for Emtb
Brought a pair of Shimano cranks for emtb, they sent two right side cranks instead of right and left, I didn't realise as I'm trying to put the second crank on and it stripped it after realising what was wrong I told them and asked for a left crank to be sent, they asked for photo verification and I supplied as requested and told them of the damage due to not realising as they were separately bubble wrapped in the same box, they wouldn't send out a replacement unless I returned both but as I had been eagerly waiting for these to arrive because I need the bike for transport for work and really only needed a right crank to begin with just thought I would upgrade same time that I would not send them both back as I was gonna use them, they wouldn't send a replacement (genuinely don't understand why they would ask for photo proof if they weren't considering it anyway) now forced to use 2 right peddles that don't match and will either have to pay for a left crank to be a able to use the pedals or purchase 2sets of pedals to correct, disappointing as I made a few purchases over the past few months with them. (Still open to a replacement and I will edit the post accordingly)
May 29, 2026
Reply from Merlin Cycles Ltd
Whilst we are very sorry about any issues here, anything that is considered faulty or incorrect will need to be returned to us for inspection in the first instance I'm afraid.
Everything I've ever ordered has always…
Everything I've ever ordered has always arrived on time, and at a decent price. Will definitely continue to use!
May 29, 2026
Great customer service, part delivered quickly
Steve went above and beyond to send me my new ebike screen as quickly as possible, despite being let down by their courier service. The part was delivered today and my bike is now back in action! Big thank you :)
July 10, 2026
Unprompted review
👍👍👍👍👍👍👍👍👍👍👍
May 28, 2026
Price is low but quality is high! Very very good!
This is first time to buy parts in this shop.
Response is very good and quality is also good.
May 28, 2026
Great service and quick delivery.
May 28, 2026
My order was dealt with efficiently.
May 28, 2026
There were no brake cables with the…
There were no brake cables with the group set and I paid £60 to source these separately. Merlin, despite this being corroborated by an independent mechanic have ignored the facts in several emails and I have had no resolution. They are saying the the order wouldn't have gone out, which implies my mechanic is not telling the truth!
May 28, 2026
Reply from Merlin Cycles Ltd
I'm sorry, but did you not check the contents of the order before handing it over to a third party mechanic? To confirm our groupset contents are all bar coded and the
shipping label cannot usually be created without all items present when the order is packed for despatch.
Ordered a shock for suspension bike
Ordered a part for my son’s full suspension bike he is building. We live in central Alberta, Canada. We received the part in a short timeframe considering the location. Item was as described and now my son is putting finishing touches on his bike. Thank you
May 28, 2026
Brilliant service as usual
Great Service as usual from
Merlin. Love the new bike quality spec at a great price, would highly recommend 👍
May 28, 2026
Goods as ordered. Delivery choice not as expected
Goods as ordered.
1 star reduction for delivery options the free slow delivery for the order value that I believed qualified for free was not available. ( It does have a disclaimer so perhaps it didn’t qualify after all) This resulted in
1 Goods delivered whilst I was away so lying in my front porch for 3 days.
2 Paying for something I didn’t need or want and put product at risk
May 27, 2026
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