Merrell Reviews 774

Five months of reasonable use and my merril hiking boots are worn out, soles worn out, sides burst through,where as my similarly used zamberlans still look new. Very comfortable when new but didn't last. Shop I bought them in had no interest in hearing my complaints.

I believed I had ordered a particular boot. When the confirmation email arrived it showed 2 pairs of a different boot each twice the price. I tried and failed to contact the company to stop the delivery. When they arrived I attempted to complete a return. The details were not recognised. I have tried again without success to contact Merrell. I have two pairs of very expensive boots I didn’t order and don’t want.

Waited for delivery that never came, contacted this shower by email, “must of got lost in transit “ was their excuse, my money never got lost in their bank account, over 5 days to reply to my email, they wouldn’t last 1 day working for me, hopeless

I had the Merrell Summer Clearance ad show while scrolling a website. As a long term owner of Merrell boots, I can attest to the value of buying direct at Merrell.com or through retail channel. The site offering the clearance is not Merrell, it is MerrellstoreUK.com (and is most likely a Chinese knockoff). Sorry to those who were taken by the internet ad, but I can guarantee, if you purchase through the proper company, you won't see the issues listed here. During 2020 (Covid) I was walking 6 miles/day (over 500 miles on them) through snow, rain, slush and my Merrell's look like I just bought them. The true Merrell company is quality worth paying for.

Rated 3 star: 5 star for the true Merrell, 1 star for the knockoff company giving them a bad name.

I've had two pairs of Merrell trainers in the past 3 months. The first pair elements of the sole came away within 6 weeks ( no heavy use just parks walking an elderly dog).
I changed to a different style and the sole was so think I could feel every stone under my foot. Basically if I wasn't in perfect lawn grass or brand new pavement they were really painful to walk in.
I've had Merrells before and loved them so something has gone very wrong for them to make such cheap and useless shoes.
Do not buy. Two stars because I do like the visual look and they didn't fall apart instantly.

For the price, these Merrell shoes suck - they make my back ache badly after an hour. My old Salomons are still preferred.

The order on the website and the actual desptch was quite timely (48 hours - Not the best but OK) but they use EVRI for deliveries... what a mistaka to maka!!!

Everyone knows that Evri is a pitiful excuse for a delivery company. however the real issue is that there is no way to contact Merrell for a resolution, The live chat on the website is disabled, I tried emailing days ago and no response.... over £100 out of pocket and sorely disappointed. If you cant run a direct retail channel use Sales partners, or employ someone who knows how to run a DTC business!!!

Are there negative stars.
Ordered 5/7/25 - sent "dispatched" email on 7/7/25...and nothing.
Says order waiting uplift since 7/7/25.
No reply from customer service.
Says live chat available - no it isn't.
Cant even get a hold of anyone to just cancel.
£260 out of pocket and nothing to show for it.
Never again.

Less than 1 star if could. Without a receipt but with plenty of pictures it is when the shoes were made rather than looking at evidence of slight wear and tear do they judge how long you have been wearing them. Wore shoes for summer season now splitting. Awful attitude.

I know the merrill company can give 2 sh-ts less about their customers. I bought a pair of Moab 2 hiking shoes/boots. Purchased them 3/29/25 they lasted 3mo 6/29/25. I wrote to them inquiring about a warranty but of course no response. I spent 200 dollars on these shoes and while that might be a lot for most it's a huge dent for others. Very upset and disappointed in their customers srv. While it was a comfortable shoe , the soles didn't last long. Its always nice to know billion dollar companies could care less as long as they make their money. Thanks.

⭐☆☆☆☆
Disappointed – Poor Quality After Less Than 2 Months

I bought these Merrell moab2 shoes on May 15th because I needed a reliable walking shoe. I’ve always trusted Merrell for quality, but this pair really let me down. After less than two months of normal use, both heels are already worn out badly (photos attached). The material used is clearly cheap and not durable at all.

For the price I paid, I expected much better craftsmanship and longevity. These shoes are not up to the standard Merrell used to represent. I can’t recommend them and would suggest looking into other options if you're expecting quality and durability.

Very disappointed.

Excellent support, poor quality materials that crack and tears in no time
No point in making a goretex hiking shoe and charging £150 if the outside is poorly made and not fit for purpose

Merrells customer service is none existent, there is NO WAY to contact them. I returned a pair of boots nearly a fortnight ago, have heard zero from them. I should have known a combination of Evri and Merrell was going to be appalling service!!!

Very poor customer service. Next day delivery didn't happen. Contacting them was difficult. First email and chat okay then no response and chat offline. No phone number. Had to return as arrived too late.

Hi Merrell Team,

I’m a first-time customer who decided to try ordering directly from your official site, thinking it would be the most reliable way to purchase. Unfortunately, this has turned out to be a frustrating and disappointing experience.

At first, I was excited about my order. But as time passed with no updates, I checked the tracking — only to find that the package has been sitting in the same location for quite a while with no sign of movement. It honestly feels like the order is on a slow boat… that docked somewhere and decided to take a nap.

I understand that delays can happen. But what makes this situation more unacceptable is the lack of communication, follow-up, or any proactive service from your side. For a brand as well-known as Merrell, I expected much better post-purchase support.

No matter how good your products may be, poor after-sales service leaves a lasting negative impression. It makes customers like me question whether we’d want to place a second order. Has Merrell forgotten how important customer service is? Has there been no proper training or emphasis on protecting the reputation of your brand?

Since this is my very first order — and it has not gone smoothly — I’d like to kindly request some form of goodwill compensation, such as a discount or promo code. That would go a long way in showing that you value your customers and are willing to make things right.

I truly hope this feedback is taken seriously. A great product should always be matched by equally great service.

I bought Moab 3 waterproof shoes in April 2025. Shoes are not good at all, highly uncomfortable to walk, tried calling customer service, very rude. Please avoid buying these shoes. You will regret!!!!!!

Customer Service. Pair of Men's Rogue Hiker Mid GORE-TEX® purchased in August 2024. By January 2025, left boot has failed and water ingresses. By April right boot is same. Photographs sent of issue to merrell eu but no response over 2 week period to any emails.

Will not order from this company again.

Order 2 pairs of walking shoes, sent one back. Followed their returns procedure and according to the tracking they received the items on the 8th May. To date no confirmation has been sent and no refund has been received. I first chased by email on 20th May to see what was happening with my refund, no response! Then emailed again on the 29th May, no response! Chat never works, I am considerably out of pocket. I will not be purchasing from them again.

Ordered a pair of sandals. EVRI were meant to deliver them but never arrived. Managed to contact customer services at EVRI and they searched for them but were lost. I was asked to let Merrell know but chat was always unavailable and no response from 2 emails. Also unable to contact via phone.

The returns process is dire. It says on the instructions to attach 3 copies of the invoice to the box. I received no invoice, only an order confirmation. When I asked on the live chat they said I didn't need an invoice only a packing slip. The live chat doesn't work from their website, only on the phone. The live chat isn't open when they say it is. Useless