metals4U Reviews 

32,792
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,396 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting the accuracy of custom cuts and excellent packaging that ensures items arrive in perfect condition. Many people highlight the fast and efficient delivery service, with orders frequently arriving quickly and well-communicated updates. The overall service is highly regarded, with consumers appreciating the easy online ordering process, helpful staff, and effective resolution of any issues. However, some customers also noted occasional issues with delivery, particularly concerning specific couriers leading to delays, damaged goods, or missing items. A few people experienced products arriving bent or not matching their exact order, requiring further action, though these were often resolved by the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Clients share positive opinions on product quality, frequently highlighting that items are accurately cut to... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and prompt... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the prompt... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality products, fast delivery and good pricing. Bought aluminium tubing to make a solar panel stand, tubes were cut to the correct length, minimal amount of de-burring required and a good quality t... See more

Company replied

Rated 5 out of 5 stars

Great service and great product. Super quick delivery too! Ordered a special size, accurate cutting, really happy. Thanks. I know where to come when I need more. Also worth noting, excellent packaging... See more

Company replied

Rated 5 out of 5 stars

Ive found that M4U are really handy. With my local metal supplier demanding minimum orders and adding large delivery charges etc M4U are great for small orders and cut sizes. There was a problem wi... See more

Company replied

Rated 5 out of 5 stars

First time customer needing only a small order with no previous experience of buying metals. Metals4U website was simple to use and made finding what I required straight forward. The ability to order... See more

Company replied


Company details

  1. Metal Supplier
  2. Aluminum Supplier
  3. Copper Supplier
  4. Fastener Supplier
  5. Metal Industry Suppliers
  6. Welding Supply Store

About metals4U

Written by the company

metals4U - when you need it

metals4U is the UK's biggest online metal supplier. We supply Steel, Aluminium, Brass, Stainless Steel and more - cut to size or full pieces. Buy just what you need - no minimum purchase! Whether you are a keen hobbyist, trades person or contractor, we offer the best price, the best service & next day delivery. Call us now on 01937 534318 or buy online.

Our Price Promise
If you find the same piece of metal elsewhere for a lower price... we’ll match it!
See terms & conditions


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.7

All reviews

(32,792)

2,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website to find what you need

Easy website to find what you need. Reasonable price and delivery charge. Fully informed on delivery

June 23, 2026
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Reply from metals4U

Thank you for your five star review. We are pleased to hear that you found our website easy to use and that you were satisfied with our pricing and delivery updates. metals4U

Rated 5 out of 5 stars

Great splashback

Great splashback. Rapid delivery.

June 23, 2026
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Reply from metals4U

Thank you for taking the time to leave us a five star review. We are pleased to hear you're happy with your splashback and our quick delivery. metals4U

Rated 5 out of 5 stars

Great customer service from this…

Great customer service from this company. The stainless steel bars that I ordered were reasonably priced and good quality, they arrived quickly and I was kept informed about delivery at every stage of the process. I would recommend this company without any hesitation…

June 29, 2026
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Reply from metals4U

Thank you for your five star review. We are pleased to hear you experienced great customer service and found our stainless steel bars to be reasonably priced and of good quality. Your recommendation is appreciated. metals4U

Rated 5 out of 5 stars

Great service

Great service, quick and direct whilst good quality

June 29, 2026
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Reply from metals4U

Thank you for taking the time to leave us a five star review. We are delighted to hear that you are pleased with the service provided. metals4U

Rated 5 out of 5 stars

Very quick response order arrived…

Very quick response order arrived within 3 days. Mine was a small order and service was still good

June 29, 2026
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Reply from metals4U

We are happy to see your order arrived quickly and that you were pleased with our service. metals4U

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very easy transation.

June 29, 2026
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Reply from metals4U

Thank you for your five star review. We are delighted to hear that you experienced quick delivery and found the transaction very easy.metals4U

Rated 5 out of 5 stars

Best place for online metal...period.

This is great service and I think great value. I'm only a DIYer that needed some steel to reinforce a wooden structure. m4u had all that I wanted, great cutting service and very prompt, efficient delivery. Will be back. Highly recommended.

June 29, 2026
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Reply from metals4U

Thank you for your fantastic feedback. We are pleased to hear that our service, cutting, and prompt delivery met your expectations. metals4U

Rated 5 out of 5 stars

Fantastic service,Very quick delivery…

Fantastic service,Very quick delivery and cut to size perfect.

June 28, 2026
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Reply from metals4U

Thank you for your five star review. We're delighted to hear that you were pleased with our service and you found the free custom cutting to be so useful.metals4U

Rated 5 out of 5 stars

No problems

No problems, I wasn't sure which day my stuff was coming so I called and it was there the next day. Great service

June 26, 2026
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Reply from metals4U

We are glad to hear you had a great experience and that our team could assist you promptly. We thank you for your review.metals4U

Rated 1 out of 5 stars
metals4U logo

Reply from metals4U

Good Afternoon Andrew,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with the number of follow-up emails you received.

Some of our emails are sent automatically to keep customers updated on their order and to request feedback on their experience. Our review request emails do include an unsubscribe option should you prefer not to receive these communications in the future.

We appreciate you bringing this to our attention, and your comments will be shared with the relevant team as we continue to review our customer communications.

Thank you again for your feedback.

Kind Regards,
metals4U

Rated 4 out of 5 stars

good service

June 20, 2026
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Reply from metals4U

Thank you for taking the time to provide us with feedback and for the kind words on the service provided. metals4U

Rated 4 out of 5 stars

Products arrived

Products arrived, in good condition with the usual brilliant protective coating - never to be removed, until you ate completely finished.
Cut to size , and I was a bit disappointed with the handling and carriage costs a whacking £20 almost 1/3 of the value of the order. Look I realise your guillotines cost a rather large amount of money, but there's not that much set up . Other than the carriage and handling price , Everything else was ACE .

June 27, 2026
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Reply from metals4U

We are happy to hear that our products arrived in good condition and that you found them to be ace! We appreciate your feedback regarding the handling and carriage costs, these are passed on ad verbatim from the couriers but we are always looking at ways to reduce these. metals4U

Rated 5 out of 5 stars

Exactly as ordered and on time

Exactly as ordered and on time

June 17, 2026
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Reply from metals4U

Thank you for your review. We are pleased to hear that your order arrived exactly as expected and in a timely manner. We appreciate your business. metals4U

Rated 5 out of 5 stars

This is the second time I ordered

This is the second time I ordered, fast delivery, quality metal, delivery guys were great as usual.....thanks again 👌

June 27, 2026
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Reply from metals4U

Thank you for taking the time to leave us a five star review. We're delighted to hear that you're pleased with the service provided. We appreciate your custom. metals4U

Rated 5 out of 5 stars

Great service

Great service. Ordered a splash back for my kitchen and it’s perfect. Had to contact them a prior to delivery’ to update my address, and the person who answered was extremely helpful. Quick delivery and kept updated. Would highly recommend metals4U to anyone

June 26, 2026
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Reply from metals4U

Thank you for your five star review. We are so pleased to hear that your kitchen splashback is perfect and that our team was extremely helpful when you needed to update your address. We appreciate your recommendation. metals4U

Rated 3 out of 5 stars

All corners bent

The ss sheet is good but all 4 corners were bent. Thankfully, the kitchen fitter was able to tease it straight with special tools and it is now in situ. The most damaged corner was fortunately able to be hidden. On unpacking the sheet there was a big boot step on it as well.
Overall I would say perhaps more care is needed for corners in packaging, unless this is caused in the handling from supplier to courier.

June 26, 2026
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Reply from metals4U

Good Afternoon,

Thank you for taking the time to leave your review.

We're pleased to hear that you're happy with the stainless steel sheet overall, although we're sorry to learn that it arrived with bent corners and a boot mark. We appreciate how frustrating this must have been.

We take great care when packaging our products, but unfortunately damage can occasionally occur during transit. If you ever receive an item in this condition, please contact our Customer Service team before fitting it and send us a few photographs. We'd be happy to investigate the issue and, where appropriate, arrange a replacement.

We're glad your kitchen fitter was able to straighten the corners and complete the installation. Your comments regarding the packaging have been noted and will be shared with the relevant team.

Thank you again for your feedback.

Kind Regards,
metals4U

Rated 5 out of 5 stars

good information when contacted by…

good information when contacted by phone and swift delivery of goods once ordered.

June 26, 2026
metals4U logo

Reply from metals4U

Thank you for taking the time to leave us a five star review. We are delighted to hear that you found you were pleased with the customer service provided and that your goods were delivered swiftly.metals4U

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