metals4U Reviews 

32,792
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,396 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting the accuracy of custom cuts and excellent packaging that ensures items arrive in perfect condition. Many people highlight the fast and efficient delivery service, with orders frequently arriving quickly and well-communicated updates. The overall service is highly regarded, with consumers appreciating the easy online ordering process, helpful staff, and effective resolution of any issues. However, some customers also noted occasional issues with delivery, particularly concerning specific couriers leading to delays, damaged goods, or missing items. A few people experienced products arriving bent or not matching their exact order, requiring further action, though these were often resolved by the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Clients share positive opinions on product quality, frequently highlighting that items are accurately cut to... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and prompt... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the prompt... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality products, fast delivery and good pricing. Bought aluminium tubing to make a solar panel stand, tubes were cut to the correct length, minimal amount of de-burring required and a good quality t... See more

Company replied

Rated 5 out of 5 stars

Great service and great product. Super quick delivery too! Ordered a special size, accurate cutting, really happy. Thanks. I know where to come when I need more. Also worth noting, excellent packaging... See more

Company replied

Rated 5 out of 5 stars

Ive found that M4U are really handy. With my local metal supplier demanding minimum orders and adding large delivery charges etc M4U are great for small orders and cut sizes. There was a problem wi... See more

Company replied

Rated 5 out of 5 stars

First time customer needing only a small order with no previous experience of buying metals. Metals4U website was simple to use and made finding what I required straight forward. The ability to order... See more

Company replied


Company details

  1. Metal Supplier
  2. Aluminum Supplier
  3. Copper Supplier
  4. Fastener Supplier
  5. Metal Industry Suppliers
  6. Welding Supply Store

About metals4U

Written by the company

metals4U - when you need it

metals4U is the UK's biggest online metal supplier. We supply Steel, Aluminium, Brass, Stainless Steel and more - cut to size or full pieces. Buy just what you need - no minimum purchase! Whether you are a keen hobbyist, trades person or contractor, we offer the best price, the best service & next day delivery. Call us now on 01937 534318 or buy online.

Our Price Promise
If you find the same piece of metal elsewhere for a lower price... we’ll match it!
See terms & conditions


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.7

All reviews

(32,792)

2,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been very happy with the service…

I have been very happy with the service provided by Metals4U from the very beginning. Before making my main purchase, I ordered a sample to make sure it was the right choice, and once I was happy, I placed the full order.

Although there was a slight delay with the delivery due to low stock, the team kept me informed throughout the process with regular updates and excellent communication. Overall, I’m very pleased with both the product and the customer service, and I would happily recommend Metals4U.

June 12, 2026
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Reply from metals4U

Good morning,

We are so pleased to hear about your positive experience with us, from ordering your sample to receiving your full purchase. We understand that a delay in delivery can be frustrating, and we are glad our team kept you well-informed throughout the process. Your recommendation means a lot to us.

Kind regards
metals4U

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, all materials were well packed and turned up quickly enough.
Beat the prices of my local supplier's by around 30%

June 11, 2026
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Reply from metals4U

Thank you for your fantastic review. We're delighted to hear that you found our ordering process easy, your materials arrived well packed and promptly, and that we could offer such great value compared with your local supplier. We really appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

Great service

Everything came as ordered
No hassles 👍

June 14, 2026
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Reply from metals4U

Thank you for your review! We're really pleased to hear everything arrived as ordered and that the whole process was hassle-free. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Great ordering process

Great ordering process, fast and easy, simple , straightforward and well priced, fast delivery.

June 17, 2026
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Reply from metals4U

Thank you for your lovely review! We're delighted to hear you found the ordering process quick, easy and straightforward, and that you were pleased with our prices and fast delivery. We really appreciate your feedback and look forward to serving you again soon.

Rated 5 out of 5 stars

The first delivery went missing but the…

The first delivery went missing but the replacement was sent out on an overnight

Much appreciated

June 10, 2026
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Reply from metals4U

Thank you for your review. We're sorry your original delivery went missing, but we're pleased we were able to get a replacement sent out quickly on an overnight service. Thank you for your patience and understanding, and we really appreciate your feedback.

Rated 2 out of 5 stars

Don’t use Evri deliveries

Don’t use Evri deliveries. Yet again they have failed to deliver on the day they said they will. Not the first time.

June 16, 2026
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Reply from metals4U

Thank you for your feedback. We're sorry to hear that your delivery was delayed. We understand how frustrating this can be, especially when it has happened more than once. While we work with trusted courier partners, we appreciate that this doesn't make your experience any less disappointing. We'll be sure to pass your comments on to Evri, and we hope we'll have the opportunity to provide you with a better experience in the future. please don't hesitate to contact us if this issue isn't resolved as we will always replace and we do have the option of using other couriers to ensure that you do receive your goods

Rated 5 out of 5 stars

Ive found that M4U are really handy

Ive found that M4U are really handy. With my local metal supplier demanding minimum orders and adding large delivery charges etc M4U are great for small orders and cut sizes.
There was a problem with the courier damaging full lenghs(6M) as they dont fit in the vans but go for a cut length up to 3M and things are good.
M4U sent out a replacment order free of charge for my damaged order so it's all good.

June 17, 2026
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Reply from metals4U

Thank you for taking the time to leave such a detailed review. We're really pleased to hear that our cut-to-size service has been so useful, especially for smaller orders. We're sorry your original full-length order was damaged in transit, but we're glad we could put things right quickly with a replacement. We really appreciate your understanding and your feedback, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent response to order issues

There was an issue with my admittedly small order, but they responded really quickly and fixed it within a couple days, which was fantastic... will definitely continue to use them over other options.

June 17, 2026
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Reply from metals4U

Thank you for your kind review. We're sorry there was an issue with your order, but we're delighted to hear our team was able to resolve it quickly and get everything sorted within a couple of days. Your continued support means a great deal to us, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Delivered quickly and efficiently

Delivered quickly and efficiently

June 17, 2026
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Reply from metals4U

Thank you for your review! We're really pleased to hear your order was delivered quickly and efficiently. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Urgent request for metal rods

Very good company to deal with. Delivery within 2 days of ordering, with updates, at to where the parcel was in the delivery chain.
Would certainly use again

June 10, 2026
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Reply from metals4U

Good Afternoon,

Thank you for taking the time to leave a review, your comments are appreciated.

Kind regards,
metals4U

Rated 5 out of 5 stars

A satisfied returning customer

My material order arrived in good time, it was well packed and everything was exactly as expected. I am a returning customer and will buy from metals4U in the future.

June 15, 2026
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Reply from metals4U

Thank you for taking the time to leave us such a lovely review. We're delighted to hear your order arrived promptly, was well packaged and met your expectations. It's especially great to know you've chosen to shop with us again – we really appreciate your continued support and look forward to helping you with your next project!

Rated 5 out of 5 stars

Good price.

Good price. Swift delivery.

June 10, 2026
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Reply from metals4U

Thank you for your review! We're really pleased to hear you were happy with our prices and the swift delivery. We appreciate your support and hope to be of service again soon.

Rated 5 out of 5 stars

Easy to use website and excellent…

Easy to use website and excellent service from start to finish

June 16, 2026
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Reply from metals4U

Thank you for your wonderful feedback! We're delighted to hear you found our website easy to use and that you had a great experience with our service from start to finish. We really appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service, good price and fast turnaround

June 16, 2026
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Reply from metals4U

Thank you for your great review! We're delighted to hear you were happy with our service, found our prices competitive and were pleased with the quick turnaround. We really appreciate your feedback and look forward to helping you again in the future.

Rated 4 out of 5 stars

Usual crap courier to blame …

Initially the courier made a pathetic excuse for late delivery, after speaking again to metals for you the issue was resolved.
Why do couriers lie when there delayed I’d rather them just be honest.
Courier problem not metals 4u

June 16, 2026
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Reply from metals4U

Thank you for taking the time to leave a review. We're sorry to hear there were issues with the courier and understand how frustrating delivery delays can be. We're pleased we were able to help resolve the situation, and we really appreciate you recognising that the issue was outside our control. Thank you for your patience, and we hope to provide you with a smoother experience next time.

Rated 5 out of 5 stars

Excellent service!

June 16, 2026
metals4U logo

Reply from metals4U

Thank you for your fantastic review! We're delighted to hear you received excellent service. We really appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Easy to contact and sort the sizes out…

Easy to contact and sort the sizes out that any cost me very happy with their delivery good company to deal with thank you

June 9, 2026
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Reply from metals4U

Thank you for your lovely review! We're so pleased to hear our team was able to help you get the right sizes and that you were happy with both the delivery and the service you received. We really appreciate your kind words and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quality product and easy to order.

Quality product and easy to order.

June 16, 2026
metals4U logo

Reply from metals4U

Thank you for your great review! We're delighted to hear you were happy with the quality of our products and found the ordering process straightforward. We really appreciate your feedback and hope to be of service again soon.

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