I'm very satisfied buying snapbacks in the store. I received the parcel on 12th day after checkout. Also I've had fast, helpful and friendly support through instagram. There are frequent new arrivals.... See more
Company replied
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Metalshop did pretty well. My special thanks to people from customer support, they replied very fast and their replies were constructive. I’ll take some photos soon and attach them to this review (if... See more
Company replied
Excellent product, good quality and customer service. The company was very responsive. Second purchase from METALSHOP and not my last. Thank You all so much!
Company replied
MONTH WAITING FOR THE PERFORMANCE OF YOUR ORDER! THERE IS NO PRODUCT AND NO REFUND. SERVICE IS NOT COMPETENT. CONCLUSION: I BEEN DECEIVED! NO GOODS, NO MONEY, NO TRUST TO THE STORE! I DO NOT RECOMMEND... See more
Company replied
Company details
Written by the company
Із того дня, коли ми навчилися ходити, ми відвідуємо квартирники, концерти та фестивалі у стилі метал. Понад 15 років ми продаємо офіційні товари від гуртів, і за цей час ми задовольнили тисячі тисяч покупців. Ми щодня обираємо найкраще наповнення не лише для своїх власних полиць, але перш за все для Ваших шаф. Ми прагнемо не лише продавати товари у стилі метал, але й задавати тренди цього стилю. Вітаємо у METALSHOP.
Contact info
Bystřice 174, 73995, Bystřice, Czech Republic
- info@metalshop.com.ua
- www.metalshop.com.ua
3.8
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Cool and awesome 😎
Everything is great - product lineup, quality, service 😎🤘
You are awesome 👏
June 22, 2026
Reply from METALSHOP
Hello,
Thank you so much for the awesome feedback! 😎🤘
Hearing that you are happy with our products, quality, and service really means the world to us. You are awesome for taking the time to share this! 👏
Enjoy your items and we look forward to your next visit!
Best regards,
Team Metalshop
The order never came
June 21, 2026
Reply from METALSHOP
Hello!
Thank you for your review. We are very sorry to hear that your experience was negative.
We have checked the status of your order, and according to the tracking information, the package has already been successfully delivered.
If there is any problem or if you need any further assistance, please do not hesitate to contact us directly. We are here to help!
Best regards,
Team Metalshop
Reply from METALSHOP
Hello,
Thank you so much for your great review! 😊
We are really happy to hear that your order arrived safely, well-packaged, and in perfect condition. We always do our best to make sure everything gets to you exactly as it should.
Enjoy your new item, and we hope to see you again soon! 🤘
Best regards,
Team Metalshop
They sent an obviously invalid T-shirt.
I bought two different, largest sizes.
Both fit poorly.
The print on one T-shirt completely burned the fabric and the print itself.
May 20, 2026
My package is stuck at the border
My package got held up at the border—maybe because the information was entered incorrectly, or maybe for some other reason—but it’s not very pleasant to have to worry about it, waste my time trying to figure it out, and send photos of my personal documents somewhere. I understand that this might not be the store's fault, but rather that of the delivery company they work with, but still...=.=
April 20, 2026
Reply from METALSHOP
Hi 😊
Thanks a lot for your review and for sharing your experience 🤘
We’re sorry to hear about the inconvenience and understand that situations like this can be frustrating, especially when it involves delays and document checks 👍
We always rely on the information provided during the order process, as this is what is transmitted to the shipping carrier.
Thank you for your understanding and feedback 🖤
Team Metalshop 🤘
We odered the boots and it had some…
We odered the boots and it had some demage, so we acted according to the instructions of the shop to send it back. All amount was compensated back to us. And we ordered a new one. It is perfect!
March 19, 2026
Reply from METALSHOP
Hello!
Thank you very much for your feedback and review! We’re glad to hear that the situation was resolved smoothly.
It’s great to know that the new order is perfect and that you’re happy with it! 🤘
Team Metalshop
Great Shop!
The delivery times are super-fast, my orders always arrived way before the expected time.
Packaging is nice as well, all my items arrived securely.
October 20, 2025
Reply from METALSHOP
Metal fans like you give us purpose! Thanks for the review. Enjoy your merch! 🔥
Team Metalshop
Reply from METALSHOP
This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤
Team Metalshop
Reply from METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Reply from METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Reply from METALSHOP
Thank you! 🤘 We're glad you’re happy with the purchase and fast delivery. Enjoy your new treasure!
Team Metalshop
The boots are great
The boots are great, I love them, however I don't feel super comfortable in them, but I suppose they'll become more comfortable in some time
October 19, 2024
Reply from METALSHOP
Thanks for your honest feedback! We're stoked to hear you love the boots. New boots often need a bit of breaking in, so you're right - they should become more comfortable with time. If you need any tips on breaking them in or have any concerns, don't hesitate to reach out. We want you to rock those boots comfortably!
Keep on rocking!
The Metalshop team
Reply from METALSHOP
Thanks for the awesome feedback! We're thrilled you found our service quick and professional. Rock on with Metalshop! 🤘😊
Team Metalshop
Quick solution to the problem.
I wrote about the issue in the evening and the next morning this problem was solved.
I am very pleased with the quick resolution. Thank you)
August 22, 2024
Reply from METALSHOP
Greetings!
It’s wonderful to hear that your problem was resolved so quickly. We always strive to provide prompt and effective solutions, and your feedback reassures us that we're on the right track. Should you need further assistance or have additional questions, we’re here to help. 😉
Team Metalshop
a huge thank METALSHOP-team for…
a huge thank METALSHOP-team for quality, up-to-date products and fast delivery. I am very glad that I decided to order shoes from you guys.
August 20, 2024
Reply from METALSHOP
Hello!
Thank you so much for your kind words! We're thrilled to hear that you're happy with our products and service. It’s our goal to provide the best quality and timely delivery, so your satisfaction means a lot to us. Enjoy your new shoes! 😊
Team Metalshop
Reply from METALSHOP
Hello!
Thank you so much! We're thrilled to hear that you're happy with the high quality and fast delivery. We always aim to deliver the best experience!🤘🏻
Team Metalshop
Reply from METALSHOP
Hi, thank you very much! We're glad to hear everything went as smoothly as Steve Harris' guitar solo 🤘🏻🎸 Next time we'll do our best to be even better! You deserve it.
Team Metalshop
Great service!
I'm very thankful for fast and operative support from the chat operators, their help was immense. The delivery was fast too.
June 5, 2024
Reply from METALSHOP
Thank you for your valuable feedback. ❤️
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