MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software Company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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1.4

Bad

TrustScore 1.5 out of 5

654 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

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1.4

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(654)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

You stole my money…

You stole my money 0x527895756DF92DAe53BA6AffF88793194D18d96B

December 2, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We never have access to users accounts. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Stay away if u swap on basechain

Hahahah this is insane , metamask eth base chain lagging non stop , i am getting json eror on every eth transaction . And that transaction goes into meta state literally not showing any hash of basescan and even tho it does not show , its not being canceled it still goes on pending . Even tho every third party exchange shows that question mark that swap might be stuck . Clicking on that question mark it leads u to site where it shows u for every wallet how to cancel it . But it does not show for metamask cuz only them need some kind of reset for wallet idk. Its nut because i even followed his instructions that i got from support AND IT DID NOTHING . I changed some link for base connection and they made me use some ridicilous gwei and gas which i think was like x200 than normall max priorty gas. Even tho i tried that to it again did not work putting me in position where my transaction is stuck and nothing happens . They sent an review for their ,,managment,, team even tho they told me its known issue which they KNOW and they did not FIX even tho ITS CRUCIAL . After me leaving to go shopping and watching my portofolio for fun like 2h+ I REALISED THAT MY TRANSACTION randomly WENT THROUGH . I was kinda upset but fine because it was slight profit not the kind i wanted but does not matter at least it got fixed . And after me going home trying to swap I GOT SAME EROR AGAIN EVEN THO I USED LIKE ULTRA EXPENSIVE PRIORITY FEE THAT IS HIGHER THAN MAX FEE FOR x30 . BUT THIS TIME I HAD THOSE COINS THAT I TRIED TO SWAP FOR SOME REASSON, and after me telling him now its FINE , ITS ACTAULLY NOT FINE HAHAHAHA . Me refreshing site now shows ITS STUCK AGAIN . And now i am waiting for it to see what will happen probably will buy tokens when price goes even more up even tho i do not want them now cuz its late buy (I will update on this what happend- literally while typing 1 trade got popped out notification that it failed , but other one still pending ) . Than ofc i messaged them again and he told me that i already have this dispiute open which i told him that he needs to add this what happend that i was not part of that trade (Trade cancels itself like max 30min or 1h) but it did not. After that he did not know what to say AND HE SAID ITS BECAUSE THIRD PARTY WEBISTES , and i said stop the cap i tried from metamask directly to and got same eror , plus i tried to swap with every third app possible that was traiding that coin on dexscreener so its cleary not them. After that he did not know what to say and he reported me and i got this message ( Consensys values its employees as much as its customers, any form of insult or disrespect or spamming the agents will not be tolerated ) Btw he was answering every 15 minutes , of course i had to type more things as new things started to happen so i added them all . His support name is - Neo . I was not even rude just losing money like this that is clrearly their mistake and him not making this top priority or something like that . Answering every 10/15 minutes . Just imagine how much money people can lose if randomly transaction that they swapped changes itself past 2h+ . And i tried to swap my eth to anything its not possible i am getting json eror , not even sending eth base is possible for me so my funds are basically frozen now and i need to pray for them to fix it . So i am in their hands . Do not use Metamask if u want to swap on base use any other wallet . Hope they fix this fast because i am losing money by not being able to fast trade plus prices of every coin is changing non stop as u know and i can not change anything getting json eror over and over . If this gets fixed i am swapping all my funds to other wallets for eth base chain . I had no problems with normall eth on metamask . But probably at the end will swap whole portofolio to other better wallets . This took me like more than 15-20 minutes to type , i was typing to support 2 times which both took like 3h+ ,because this guy was responding to me like turtle every 15/20minutes maybe even higher i lost track of time . So i hope any of u found this useful so u do not have to deal with this like me and waste your energy , time , resources , money , sanity , everything and just stay away from metamask at least for basechain.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Please everyone do not use MetaMask…

Please everyone do not use MetaMask ever for crypto currency,
I invested around £200 pounds about 4 years ago and the money disappeared from my account, I have been trying to find out what happened to my money, but never had able to find out,
This app is a scam!!!!
Please do not use it

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Tokens disappared!

I sent my CHP tokens from my Metamask wallet to another wallet. The Metamask portfolio says that the translation Is complete but my funds never arrived! I'm trying to contact the support but none Is replying!

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

avoid using metamask without a ledger

avoid using metamask without a ledger. Your funds can be easily stolen and compromised without you being aware which happened to me, I did not give permission nor access to any malicious website nor provide my keys/take pictures of it. You’re never safe without a ledger!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

I m very happy with MetaMask

I m very happy with MetaMask , thank to MetaMask I saved my money from coinbase with which I was more than unhappy! Every transaction was very easy and quickly. I m more than happy with my MetaMask wallet !

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

I waited for the agent for three hours.

I waited for the agent for three hours.
It's a fast site and the transfers are cheap, but if you have any problems, you've screwed up. Don't use it!

November 21, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sounds like the bot got stuck. Sorry about that. Maybe try from a different browser to see if that connects correctly?

There's also our community forum or Discord: (https//discord.gg/ConsenSys)

Rated 1 out of 5 stars

1 hour waiting for customer service…

1 hour waiting for customer service then had to go on with my life. No one will ever give me back this hour and I didn’t even solve the issue. The waiting time was always mentioned to be under 10 minutes. To have the intellectual honesty to explain to your customers that you are understaffed is more respectful than making them waste their time. I understand that in the nerd nation the values are different but there must still be a degree of decency. I am sincerely embarrassed that I have money with your organization.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use!!

Do not use!!! My account with 500$ funds was emptied and I only found out almost a year later when I checked my wallet. There is no 2 factor authentication and no email or mobile notifications about transactions and help desk will just bullshit you that your secure code was not secure enough.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Both accounts were emptied within days…

Both accounts were emptied within days of each other, never given seed out to a soul and had it since 2022. Now I have nothing left. Luckily it was only about £200 worth total. NEVER using again

November 11, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

MetaMask is routinely audited for security. (reports can be viewed here: https://metamask.io/security)

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io and click the 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Terrible bridge and swap experience

Terrible bridge and swap experience

They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely horrible to have money here. I will only trade on cexs from now. No wonder crypto adoption doesn't grow, with such a bad service it would be a wonder if the mass people adopted this nonsense

November 8, 2024
MetaMask logo

Reply from MetaMask

Sorry to hear we didn't meet your needs.

We're working to expand swap routes to allow more options for users to swap directly in the wallet, but there are also Decentralized exchanges that may suit your needs better.

We aim to build the best options, but also recognize we can't be the best in every scenario.

If you need help: https://support.MetaMask.io and click the 'Start a Conversation' button. The bot will ask a few questions.

Rated 3 out of 5 stars

Metamask market bitchain-defi.cc

Metamask market bitchain-defi.cc. If you ever see this URL on your Metamask market immediatelly stop. That market bitchain-defi.cc is fraud. You will loose everything.

October 5, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Thanks for the report. Will get these details over to the security team.

If you could reach out to the support team so we can grab some additional details, that would help us get it taken down. Support.metamask.io > start a conversation.

Rated 2 out of 5 stars

wow guys so many bad experience

wow guys so many bad experience! why you cant add google authenticator on your wallet for security? so many years you are working...its for programmers, not for users...guys are you so stupid that cant add more security?

October 23, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Because 2FA is a false sense of security for blockchain accounts. https://support.metamask.io/privacy-and-security/when-two-factor-authentication/

A similar feature that does is work on blockchains is called "MPC" (multi-party computation)

https://snaps.metamask.io/snap/npm/silencelaboratories/silent-shard-snap/
https://snaps.metamask.io/snap/npm/usecapsule/account-snap/
https://snaps.metamask.io/snap/npm/safeheron/mpcsnap/

There are also multiple layers of security within the wallet itself. (Transaction simulation, heuristics and blocklists, walletguard and blockaid, etc) And more than can be added via Snaps. We work diligently to protect our users from scams, but we can't control what users choose to do with their wallet.

Reach out to the support team: support.metamask.io > start a conversation

Rated 1 out of 5 stars

dont use metamask, its low security

metamask the biggest crap, it asks me for a password every time but as I see does not hold the private keys password protected, as I got hacked.. I installed some software and my crypto was stolen, as the only thing I had on the computer was metamask... so if it is password protected how by installing a third party software I got my funds stolen? crypto exchange is more trustworthy than this crap wallet

October 14, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io and click the 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Looks like you’re keen on sending spam…

Looks like you’re keen on sending spam emails to people who never asked for them, only to be surprised by a one-star review. Frankly, I’m tired of companies assuming our inboxes are fair game, as if we don’t have enough on our plates running a business and dealing with important emails. And no, the unsubscribe button isn’t enough this time. Let’s leave the spam out of it, shall we?

October 11, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Agreed. Which is part of why we don't ask for our users personal details. (like names or email addresses) You can safely assume any email that claims to be from MetaMask is a scam. We don't have our users contact info, so it's not possible for us to contact them.

If you do need to reach out to our support for some reason, you can find us at support.metamask.io (the start a conversation button will start as a conversation with a bot, but will connect you to a human after you answer it's questions)

Rated 1 out of 5 stars

Terrible Experience with Crypto Unlimit…

Terrible Experience with Crypto Unlimit on Metamask

Ticket n. 00051195
I attempted to purchase cryptocurrency through Metamask using Crypto Unlimit, and my experience was disastrous. After successfully completing identity verification, I placed an order to buy cryptocurrency via SEPA transfer. Not being very familiar with the process, I mistakenly sent an extra 30 euros, thinking it would cover any potential fees.

Due to the incorrect amount, my order was automatically canceled. I thought my transfer would be refunded quickly, but after a week, I haven't received either the refund or any communication from Metamask. I tried contacting Crypto Unlimit multiple times, but never received a response.

Even Metamask’s support proved ineffective; after being promised a response within 24-48 hours, I’ve now waited 48 hours with no updates. I provided all the necessary information, including the transfer receipt, but I’m currently left without either my funds or cryptocurrency, and the support seems completely non-existent.

I strongly advise against using Crypto Unlimit if you're looking for a reliable and responsive service. The lack of support and communication is unacceptable.

October 2, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry about the delay in response.
(We don't get many reviews here, so I overlooked your comment)

I've asked the team that handles on-ramps to check into your ticket to see if there's anything we can do to help move the process along with Unlimit Crypto. (They're responsible for the payment processing portion, so we escalated a request to have them investigate.)

Someone from the on-ramps team should be following up on your ticket with us shortly (if they haven't already)

Rated 1 out of 5 stars

Terrible product and absolutely…

Terrible product and absolutely terrible support. Fin is the worst.

October 7, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Do you have a ticket# i can look into? We take the quality of our support very seriously.

If not, reach out to our helpdesk so we can get some additional details about whats going wrong: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.

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