Metro Bank Reviews 

We were delighted at the service we experienced with opening our accounts, quick, simple and very personable, the customer service was excellent and our manager Chris Bride is wonderful

WELLDONE TEAM METRO HARROW BRANCH UNDER THE SUPERVISION OF ABDUL AND DAWIT LOOK AFTER ME V WELL

Painful to use! Been in to bank 4 times to get a mandate approved and although the staff seem helpful I get nowhere and everything is done so slowly! Unfortunately this is the bank our Parish Council have chosen so I'm stuck with it for now.

Jai from the Birmingham branch very polite and nice friendly and helped me with my query

The two individuals who facilitated the process of switching from another bank for our business account were personable, competent and excellent communicators. It was a pleasure to work with them.

At the Putney Branch, I have always had very good service for my counter transactions and excellent customer service from Enrico for non counter requests. He is so helpful, patient, professional and a nice guy. Today I walked into the bank and approached me, asking me if there is something he can help me with. I think Metro Bank have a great asset there!

After fighting to get past Aida (their stupid AI chatbot who is too stupid to know that if you can't log in you can't use web chat), I held 20 minutes on the phone, then it rand 3 times and the line was dropped (probably hung up by one of the two customer service people they have dealing with calls) - I came here to vent, but I guess the 1.8 rating and the fact that Metro don't reply to negative reviews means I'm not telling you anything that countless others haven't already said

The account was opened in person with a lady who was both professional and constructive in the information required and listened carefully to the answers I gave.

Absolutely awful bank… I was de-banked due to chasing a refund… no explanation, no warning… just a rude letter to inform me my account was closing, and to transfer my balance to another account with another bank. I asked for an explanation, still nothing… I cannot understand how this bank works and operates… I’ve reported Metro bank to the financial banking ombudsman

Utterly useless bank. My boyfriend’s account is locked out because of a £4k transaction I sent him. Customer support has been useless both in person and on the phone. It’s been two weeks and he still can’t access his account and spend money. And he can’t pay me back my money either. So both of our lives are affected. They will seriously make your life even worse when you need money the most. Stay away from them!

High Discrimination, country of birth to reject opening bank account.

I opened a business account with Ricky at the Merry Hill Branch. Excellent service I can't recommend Metro and the branch team enough. Fantastic service highly recommended - talk to Metro if you need a business/personal bank account.

It was really good experience for opening account with you guys
Thank you so much

Even one star is not enough for the bank
I am here to write about the bank how I’ve got experience with bank from last 6 years
Totally clowns block my card for transactions
Online banking issues and customer services horrible .
I’ve issue with bank staff how they disrespect harassed my misses in bank because she was there to deposit a cheque and they snatch the card from her hand after refusal they threat to close bank account so I’ve got log a complaint and decide to go open another bank account in other bank ..
I don’t have any respect for the staff in bucks area totally rude and unprofessional peoples around the area and I am happy to leave the bank ..

One problem after another... they blocked my card when I was abroad and tried to pay for my hotel, despite me having phoned them before going abroad and telling them - was told I didn't need to inform them about my travel plans and my card would work as normal, yet here we are... Then I have just had a letter regarding a dispute over what is obviously a fraudulent transaction, for which I sent all of the requested evidence, screenshots and all, and a cover letter with exact details, yet they still won't reverse the payment, so they have basically decided in favour of the crooks.... I could list numerous other incidents, but it has come to the point where, despite the inconvenience to myself, I will be closing my account after 3 years of appalling service. Goodbye Metrobank.

Carp. Search button doesn't work on mobile banking. I'm looking for regular monthly outgoing. It can't find anything beyond 1 month. Gave up after 7 attempts. Horrible experience

Excellent service at Solihull branch to open a business account. Nafeesa was very friendly and professional, answered all my questions, spent time going over everything, very thorough.
I went in the next day with my business partner, and Nafeesa greeted my partner by name, really impressive.
I’m an ex-private banker so we chatted about a few different aspects of banking. She has great customer service skills.

Dalvinder Purewal from farnham branch, helped me out in all the application process, updated me in every step, opening procedure is so smooth as recommended from my busniess partner.

Terrible bank terrible customer service money went missing from my bank and metro done nothing so much fraud happens with metro stay well away from this bank

What has happened to Metro Bank? I originally opened my current account with Metro Bank when they first opened in the UK and the service was wonderful but now it's just appalling and shambolic and the worst part is that whoever own and runs this bank really doesn't care. A few weeks ago I went to the Wimbledon branch to get details of my ISA to transfer it elsewhere and had to wait in a queue of 7 people with one cashier, which took 40 minutes! Yesterday, I went in to close my current account only to be told you have to telephone them! Again only one cashier on. I took the account balance in cash, all £4930.64 and paid it in to my account elsewhere. The cashier was polite but said he'd only been there a couple of days. The standard of service at Metro is appalling, no staff, no managers and a couldn't care less attitude to their customers - why does anyone remain with them? I took my cash to Lloyds in Wimbledon and got a completely different approach: 6 staff members, two asked if they could help and then an extra cashier position opened up to take my cash! Well done Lloyds and take the hint Metro!