MEXC 

Hi everyone,

**Note:** I cannot provide my UID as I currently have no access to my account due to a lost email. My only identifier is **Ticket #20260708000138**.

I am posting this to bring attention to an ongoing issue with MEXC Global and to ask if any community members can help escalate my case.

**Background:**
Due to severe force majeure circumstances, I permanently lost access to my original registered email and phone number. To regain access to my funds, I immediately contacted MEXC support (**Ticket #20260708000138**).

**The Issue:**
* I offered full cooperation, including providing my official government-issued passport (**Vitalii Strelkov**) and performing a live Video KYC verification to prove my identity.
* Instead of conducting a standard manual security reset via official government ID, support refuses to proceed unless I provide historical TxID deposit recordings from the sending platform. This data was permanently lost during the force majeure incident.
* When I politely reached out on X (Twitter) to request human escalation for my ticket, official MEXC accounts simply **blocked my profile** without explanation.

It is deeply concerning that a major cryptocurrency exchange refuses official government ID / Video KYC verification to assist a legitimate user, while blocking communication channels when asked for transparency.

**My Request:**
I am asking MEXC compliance to review **Ticket #20260708000138** and allow a manual security reset or grant a one-time final withdrawal based on my passport and Video KYC.

Has anyone here successfully resolved an account recovery / security reset with MEXC under similar circumstances? Any advice or escalation help would be greatly appreciated.

My Experience with This Platform

Based on my personal experience, I cannot recommend this platform.

- I experienced multiple cases where my stop-loss orders were triggered even though, from what I observed, the market price had not yet reached my stop-loss level. On several occasions, this resulted in unexpected losses and even liquidation.
- At first, I received promotional rewards without any issues, but later many of my rewards were rejected without a clear explanation.
- In my opinion, the customer support is slow and the overall service quality is poor.

This review reflects my personal experience. I encourage others to do their own research before using this platform.

The best exchange for trading , definitely!!!

THEY LOCKED AND FROZE MY FUNDS FOR RISK CONTROL I HAVE A SISTER THAT I AM TAKING CARE OF SINCE 4 YEARS OLD AND SHE HAD TO PAY HER COLLEGE TODAY OTHER WISE SHE COULDNT GET ACCEPTED FOR NEXT YEAR THEY FROZE MY ACCOUNT AND NOT OPENING I WILL REPORT THEM TO ALL AUTHORITIES AND COURTS WHAT I HAVE BEEN THROUGH IS NOT NORMAL I HAVE DONE NOTHING WRONG I DONT SUGGEST ANYONE TO USE HERE

I've been using MEXC on and off for a few years and every time the platform has proven me that it can always be worse.

1. 0 fees marketing is a sham. Maker order executions take ~ 5 seconds to execute (with fiber connection) so you get filled 1-2% away from the time you clicked their button and that beats the purpose of 0 fees as it costs you more than fees would.

2. And that is without mentioning the bloatware this app contains and popups that can't be disabled. All the fake "events" and "rewards" will be in your face every second you use this thing ( on your phone, maybe web verqsion is little better in this regard)

3. With all the bloat this app runs as you have it open(or in background if open) you will drain your battery very, very quickly. 10 minute of idle time in this app will take 10% of your battery. No other trading phone app does this, while having so little actual features besides "events" and fake promotions.

4. Listing coins from projects which are obviously shady and dump immediately. No other exchange lists so much coins that are drained of liquidity within days of listing.

All in all, very little positive can be said about this crypto exchange. I like their logo, I can say that much.

NEW EDIT[17/07/2026, had to include this experience] -

I tried to do their "quick buy" with a card for a deposit method.

Initially I was shown a conversion rate of 1 eur = 0.88 usdt (even tho real rate is 0.87) but after actually pressing the BUY, on the next screen, they sneakily add 1 usdt ≈ 0.9 eur which is shown in small font at the top, and of course the blaring "Confirm(117s..)" button ticks away and creates a sense of urgency with hope that user won't notice they just upped the conversion rate by 3%.

Yes, it is insignificant, but if you do this in scale, you earn millions. Never seen any exchange or service of any kind do things mexc does on regular basis. Never change mexc, never change...

MEXC Has been very great experience for me so far. I have tried their Copytrading. It's very detailed and has wide variety for me to choose from the traders. And it has a lot more coins to trade on.

I have been using mexc for quite sometime now, and it’s been working smoothly without any issue. I love their service and how swift their support response is

Noted.
For the record: 10 days. Ticket #20260705000154. 24/7 live chat. Zero resolution.

You keep replying to ××××@outlook.com which was HACKED July 7. Password changed + 2FA added. Criminals now have it.

Explain in PUBLIC why you need video proof from sender for a 3rd party gift deposit.
Explain in PUBLIC why you demand keys from scammers.
Explain in PUBLIC why you froze funds during a medical emergency instead of helping.

I am awaiting escalation and resolution via Ticket #20260705000154.
Do not send me to live chat again.

Mexc is a scam, they deceive users with misleading advertising, they invite them to participate in events where they will then disqualify you for simply making a profit. Mexc is a fraudulent exchange that arbitrarily blocks users' funds. DO NOT USE IT OR DEPOSIT FUNDS THERE YOUR MONEY IS AT RISK. DON'T BE FOOLED BY THEIR AUTOMATIC RESPONSES TO EVERY USER REVIEW, THEY ARE SIMPLY A SCAM

Beware they may ask you to repeat KYC blocking all the funds. And you will never be able to pass it.

Little greedy tricksters. It is a scam. Stop using it.

I had a very disappointing experience with MEX Exchange. My stop-loss was triggered by a sudden price spike that I could not verify on other market charts. When I contacted customer support, they simply told me nothing was wrong without providing any meaningful explanation or detailed trade data.

As a trader, I expected transparency. Instead of investigating my concern or sharing the tick-by-tick execution data, they gave a generic response and closed the issue. This has seriously affected my trust in the platform.

I would advise traders to be cautious and carefully monitor their trades and executions before using this exchange. Based on my experience, I cannot recommend MEX Exchange due to the lack of transparency and poor customer support.

I hope the British lawmakers look into this scam exchange and take them to the court. Their business practices are very shady with so many countless users scammed by them.
A lawsuit is coming soon.

Don't use these scammers, tricked all the users to deposit crypto and USDT with no fees and without any KYC requirements, and suddenly overnight they blocked any withdrawals asking for KYC Check without any warning beforehand! This is theft, you're a bunch of thieves and I'll never use your platform ever again! Keep away of this joke of an exchange!!

Very bad 👎Real scam, accounts are blocked

I created my MEXC account at a time when the exchange allowed withdrawals without KYC up to a certain limit. That was the key reason I chose the platform.

After a year of trading I wanted to withdraw part of my funds, but the withdrawal is blocked and they demand KYC. Support keeps repeating that “there is no other way” and only directs me to complete KYC.

MEXC has no problem changing essential parts of its rules, applying them retroactively, and blocking withdrawals. Very unprofessional approach — I do not recommend using this exchange.

UPDATE:
MEXC responded with a generic template message that completely ignores my specific situation:
- I registered when no-KYC was allowed
- They changed rules silently without notification
- They blocked withdrawals but continued accepting my deposits
- They demand KYC including VIDEO verification (biometric data)
- I proposed an AML-compliant solution (return to source exchange) - refused without explanation

Their response is copy-paste, addressing none of these points. This confirms the bait-and-switch approach.

I am extremely disappointed with MEXC's handling of its "0-Fee PIX Deposit Fiesta" promotion for Brazilian users.

The promotion clearly stated that new users who completed a qualifying PIX deposit of at least 100 USDT equivalent in BRL would receive a 20 USDT cash reward. I completed the required deposit, fulfilled the advertised conditions, and waited for the reward distribution period.

However, after the campaign ended, the promised reward was never credited to my account.

When I contacted MEXC support, I was told that I was not eligible because I did not keep the deposited funds in my account for at least 24 hours.

The problem is that this requirement was never mentioned in the promotion's Terms & Conditions. I carefully reviewed the campaign rules and could not find any clause requiring users to keep their funds deposited for a minimum period.

It is unfair for a company to deny a promotional reward based on a condition that was not disclosed to participants before they joined the campaign.

their two support of Telegram never reply to our messages or answer our questions...
and they are the only 2 available support agents in Telegram...

their profiles:
@JoyceApiMEXC
@NightMEXC

They advertised as a non-kyc exchange, got people to put their funds on the platform and then with no warning are now freezing withdrawals if you don't kyc. They are CON ARTIST THIEVES!!! GIVE ME MY MONEY BACK NOW!!!!!

​I am writing this fully documented review to warn the global crypto community about MEXC’s systematic retail exploitation. ⚠️ This is a highly calculated marketing trap that deceives ordinary retail users while hiding behind the excuse of "AML Compliance."
​Here is my direct experience with their deceptive system:
I received a tiny $6 reward entirely in crypto from the Immutable ecosystem
Anyone with basic blockchain knowledge knows that Immutable is a highly secure, transparent, layer2 Web3 gaming network. There was zero fiat currency involved, and the source of funds is 100% clean and verifiable on chain
​🛑 Yet, when I tried to withdraw this tiny balance, MEXC’s automated system instantly locked my funds under the guise of a (Risk Control) check. They demanded an over-complicated, humiliating forensic video appeal: holding a valid international ID in one hand, a handwritten paper with custom dates in the other hand, and full face verification.
​This is highly hypocritical! 🤬 MEXC heavily advertises (No KYC for trading and small amounts) across global media to lure in international users and privacy-conscious traders. But the reality is simple: Easy deposit, impossible withdrawal! 💸🔒 They know that retail users won't submit their private biometric data or go through a bureaucratic circus for $5, $10, or $20. When multiplied by millions of users, these frozen micro-balances turn into millions of dollars in unbacked, ownerless profit straight into MEXC’s pockets. 🏦🔍
​⚠️ A NOTORIOUSLY DARK REPUTATION ⚠️
This exchange has a terrible track record in the crypto community. They have a documented history of freezing the assets of successful traders such as the highprofile case where they locked $3.1 million from the trader (White Whale) 🐋Based on public community discussions, many retail users experience identical automated lockouts when attempting withdrawals.
Furthermore, European financial regulators (like the AFM) have issued official public warnings against MEXC for operating without legal licenses and lacking corporate transparency. ⚖️❌
​If they can freeze a $6 verified reward from a top-tier ecosystem like Immutable, they will freeze anything. I have officially abandoned my $6 on this platform ,consider it a forced donation to your corrupt team👋🖕
​Do not be fooled by their robotic support copy-pasting we protect your assets🤖 They are protecting their own pockets by withholding your property. Avoid MEXC at all costs! Move your funds to non-custodial wallets🙂👍

The goverment have to shut down this chinese scammers mexc.
Deposid 10,000 you will receive 10 dollar scammers. You think people are stuppid.