MiaDonna Reviews 

665
TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 2 out of 5 stars

I want to start by saying that I spent months researching ethical jewelers before choosing MiaDonna. The mission resonated with me, the reviews were strong, and I felt confident enough to spend n... See more

Rated 5 out of 5 stars

MiaDonna has become my go-to jeweler ever since I purchased my significant other's engagement ring through them. Their designs are varied and timeless, and their craftsmanship is second to none. The f... See more

Rated 5 out of 5 stars

The staff at MiaDonna are extremely helpful and really go above and beyond for their customers. I got my wife a 1c. diamond necklace, and her beautiful engagement ring previously, and she loved them b... See more

Rated 5 out of 5 stars

Stunning product and superior customer service! We used them years ago for our engagement ring and this year for an upgraded engagement ring. Both times- just beautifully crafted jewelry. Also bought... See more

Company details

  1. Jewelry Store

Written by the company

Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals. As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.


Contact info

3.9

Great

TrustScore 4 out of 5

665 reviews

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3.9

All reviews

(665)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Diamonds

The staff at MiaDonna are extremely helpful and really go above and beyond for their customers. I got my wife a 1c. diamond necklace, and her beautiful engagement ring previously, and she loved them both. Their hybrid and lab grown diamonds are incredible. It's impossible to tell the difference between these and the any diamonds you'd get from other jewelers. If you want a quality ethical diamond, MiaDonna is the perfect option.

March 8, 2021
Rated 5 out of 5 stars

Buy from here!

Wonderful service and wonderful experience. I will definitely be coming back to MiaDonna for future special jewelry. I can't recommend it enough!

March 2, 2021
Rated 5 out of 5 stars

The ring is absolutely beautiful

The ring is absolutely beautiful. My fiancé is beyond happy. Miadonna was very quick to get the ring completed and shipped to me. Thier website was very easy to navigate and finalize my purchase! Thank you Miadonna! You made my fiancé a very, VERY happy woman!

February 25, 2021
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Reply from MiaDonna

Thank you Shane for your wonderful review We are delighted you loved your MiaDonna experience and that your fiancee loves her beautiful ring.

Rated 5 out of 5 stars

Excellent timing and service

Excellent timing and service. Beautiful product that the mrs. loved.

February 24, 2021
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Reply from MiaDonna

Thank you so much for your review. We are delighted to hear you were pleased with the service you received and that you wife loves her ring.

Rated 5 out of 5 stars

I received my ring and I am stoked

I received my ring and I am stoked! It is beautiful and very well made!

Thank you for your exceptional customer service and products.

February 18, 2021
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Reply from MiaDonna

Thank you Nilufer for being a wonderful MiaDonna customer. We appreciate your feedback and hope you enjoy wearing your beautiful ring.

Rated 5 out of 5 stars

Wonderful company

Wonderful company! Fantastic customer service and we both love our rings!

February 1, 2021
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Reply from MiaDonna

Hello Amy, we are delighted you are both happy with your MiaDonna rings and the service you received. Congratulations to you both!

Rated 5 out of 5 stars
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Reply from MiaDonna

Thank you Jim for taking the time to write a review and for choosing MiaDonna. We are pleased you were happy with the service you received.

Rated 3 out of 5 stars

I was disappointed in email response…

I was disappointed in email response time. Towards the end of the process I asked questions about the status of my ring sizing and the inability to get a ship date was placed on the casting department not being responsive. Customers don’t need to know where the slack is, just find the answer and respond.

There also seemed to be an issue with details in the billing process. Before sending an invoice to a customer, who will scrutinize for errors, take a breath and double check.

January 29, 2021
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Reply from MiaDonna

Hello Kristie, we are sorry to hear that you were not totally satisfied with your MiaDonna experience. We accept responsibility for all delays but many of our casting houses are still working on greatly reduced staffing which results in there being a huge delay in getting back to us. Often until they respond to us we have no idea when the product is going to ship. We understand this is not ideal for the customer but we also understand the stress the casting houses have been under. Thankfully we appear to be getting back to our regular scheduling. We appreciate your feedback.

Rated 5 out of 5 stars

Thank you!

Hi Justine,

I just wanted to send a quick email to thank you SO much for all of your help and assistance with ordering my wedding band.

It has just arrived (in plenty of time which I was super worried about!) and is absolutely stunning! It is so perfect for me!

Thank you so much for making sure that my ring was being made promptly. I really appreciate all of your help through the whole process!!

Have a fantastic rest of your week :)

Kindest regards,
Nicole

January 26, 2021
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Reply from MiaDonna

Hello Nicole, you are so very welcome. I am delighted you love your ring and that we managed to get it to you on time. Thank you so much for choosing MiaDonna.

Rated 5 out of 5 stars

Perfect shopping experience

I have purchased several rings from MiaDonna. Justine has been wonderful to work with. I am extremely happy with all of my rings. I wish they would open a store in the Midwest!

January 22, 2021
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Reply from MiaDonna

Thank you Denise for taking the time to write such a great review. We appreciate you being such a loyal customer and we would love to open a showroom in the Midwest at some point.

Rated 5 out of 5 stars

Excellent

Excellent, timely service. Kind customer service representatives that were patient with my questions. Jewelry is exceptional and my wife is extremely happy! Thank you!

January 22, 2021
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Reply from MiaDonna

Thank you Giuseppe for your great review. We are delighted to hear your wife loves her ring and earrings. Thank you for choosing MiaDonna.

Rated 5 out of 5 stars

Beautiful three-stone ring

I was unsure what ring I wanted and whether or not I would be satisfied with a lab-created diamond. The ladies at MiaDonna took great care to answer my questions and to make sure that I ordered just the right ring. It is stunning! Thank you, MiaDonna, for the service and the beautiful product.

January 21, 2021
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Reply from MiaDonna

Thank you so much Robin for taking the time to write a wonderful review. We are delighted you are pleased with your beautiful ring and the service you received. Thank you for choosing MiaDonna!

Rated 5 out of 5 stars

Wedding rings

Rings are beautiful! They arrived quickly.

January 21, 2021
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Reply from MiaDonna

We are delighted to hear you loved your rings. Thank you so much for choosing MiaDonna.

Rated 5 out of 5 stars

I love their work

I love their work, both artisan jewelery and humanitarian. The ordering process was easy, and all the information I needed was provided at each decision point in the ordering process. I could not recommend Madonna enough.

January 19, 2021
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Reply from MiaDonna

Hello Jeffrey, thank you for your wonderful review and for choosing MiaDonna. We are pleased you were both happy wth the product and the service you received.

Rated 5 out of 5 stars

Responsive and helpful communication

Was able to receive product quickly during the holiday season

January 12, 2021
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Reply from MiaDonna

Thank you Ethan and we are pleased we managed to get your ring to you in time.

Rated 5 out of 5 stars

I had a great experience with Miadonna

I had a great experience with Miadonna! They did everything to make sure I got a quality product. When the shipping took a little long I emailed and they responded right away and got my ring to me in the time frame I needed it. I love my new 10 year anniversary upgrade. It’s a diamond hybrid and I’ve only had it a week so hopefully it stands up to daily wear.

January 6, 2021
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Reply from MiaDonna

Thank you so much Michelle for your review. Great to hear you love your ring and the service you received. Your Diamond Hybrid is absolutely fine for every day wear, we just suggest removing it to sleep, shower and when doing chores and it will remain in perfect condition. Enjoy wearing your beautiful ring.

Rated 5 out of 5 stars

Twas Good

Twas Good. It was good

January 5, 2021
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Reply from MiaDonna

We are happy to hear you enjoyed your MiaDonna experience.

Rated 5 out of 5 stars

Custom Design

I was able to custom design my ring with Leslie and Leslie was awesome with communication and accommodating my wants for the ring. I love what the company stands for and I have received so many compliments on how pretty the ring is. I’m so happy with my purchase!

January 4, 2021
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Reply from MiaDonna

Hello Kylie, thank you so much for your wonderful review and we are delighted to hear you were happy with the service you received and your gorgeous new ring. Enjoy wearing it!

Rated 4 out of 5 stars

Great

Great, she loved the ring.

January 2, 2021
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Reply from MiaDonna

Hi Joe, thank you for letting us know your fiancee loved her ring. Thank you for choosing MiaDonna!

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