Since menopause I've had light peach fuzz all over my face and have tried laser (got rid of dark hairs only), waxing, depilatories, shaving etc. this device doesn't reduce hair growth, but neatly, ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Contact info
584 NW University BLVD, 34986, Port St. Lucie, United States
- 18886751805
- customerservice@michaeltoddbeauty.com
- www.michaeltoddbeauty.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mine's in the garbage.
Buy yourself a men's blue Bic razor and a buf-puff. Throw your Michael Todd Sonicsmooth+ directly into the garbage. Could NOT be more serious!
Soniclear
I have used the Soniclear for almost a year and I truly recommend this device. I use it three times a week and it leaves my skin feeling a lot cleaner and looking great.
Sonicsmooth Pro-highly recommended
I have the Sonicsmooth Pro. Id been regularly havibv my face waxed but sometimes had a rash so started I dermaplaning. I bought this product, based on reviews and I couldnt be happier. I use this every 4-5 weeks to remove my blonde peach fuzz. Complection is clearer and its so easy to use. Highly recommended.
Great Company
Thank you for standing behind your products! I use my Soniclear every night to cleanse my face and now I am also enjoying the infuser head as it seems to deliver my skincare products better!
Professional customer service
Customer service was professional and helpful. Responded within 12hrs or less and handled my issues with ease.
Don't get the dermaplaning device
I bought a dermaplaning device. I had light blond, thin peach fuzz that I wanted to remove.
Several weeks after my 2nd use of the device, I noticed dark brown, courser hair EVERYWHERE.
My dermatologist and subsequent electrolysis provider told me that using such devices could cause this to happen.
Avoid
Great and expedient customer service
Great and expedient customer service! I received a Soinc smooth Pro+ which was not charging properly. I contacted C.S. with my order information and questions. They quickly responded and sent me a replacement, with no additional charges. They were thoughtful, courteous and efficient. I own several other Michael todd beauty implements, and I love them all. I highly recommend Michael Todd's company and beauty products!
You want me to spray combustible fuel on my face and attack it with a sonic razor?
the site seemed fine, maybe a bit manipulative. The company seemed fine, but the products were not exactly safe and friendly. containing ingredients to spray on your skin such as butane and propane, and the equipment leaving cuts and a sunburn feeling. The hair grew back way quicker than the once a week you could shave with the product. overall a very disappointing experience and I feel I overpaid.
Customer service was very quick to…
Customer service was very quick to solve my issue, thank you Kaylee 👌
I’ve been using Michael Todd Beauty for…
I’ve been using Michael Todd Beauty for a while now, and overall I’m really happy with the results. The products are easy to use and give that fresh, post-facial glow without having to leave the house, and I’ve noticed my skin looks smoother and my makeup applies more evenly. What really stood out to me, though, was the customer service. I had a small issue, and it was handled quickly and professionally with no hassle at all. The only reason I’m not giving a full five stars is because I do think there’s a little room for improvement in product durability, but overall it’s a solid brand that I would definitely purchase from again.
Prompt response and options offered for…
Prompt response and options offered for my sonicclear brush. Great customer service experience.
Customer service was great
Customer service was great! They returned my email right away and answered my questions in detail. If you are a first time buyer note that your mystery gift might be just a link to an e-book.
Excellent Customer Service. Thank you!
I experienced an issue with charging my device and contacted customer support. They responded immediately and were able to help me get the device recharged. Thank you
Best customer service ever!
I have been using the Sonicsmooth for many years. The customer service has been excellent in helping me with my issues which were self inflicted. I give them a 100 out of 10!! Kaylee was super helpful! Can’t say when I have had better customer service!
I had an issue with my first order and…
I had an issue with my first order and I was immediately addressed with personal follow up. Very happy.
I absolutely love my dermaplaning tool…
I absolutely love my dermaplaning tool from Michael Todd Beauty. It was not only shipped quickly but the precision with which it works is awesome! It creates a smooth shave and gets all of your peach fuzz and creates a smooth surface for make up and for moisturizers and serums!
Excellent product and customer service.
Excellent experience with Kaylee from…
Excellent experience with Kaylee from customer service. I emailed to complain that my unit was not charging and she sent me a new sonic derma planner. Thank you so much!
Great customer service
Received my product promptly, unfortunately my product would not charge. Contacted cs, they immediately sent me a replacement. I wish more companies were this friendly and responsive.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








