midjourney.com Reviews 

370
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the artificial intelligence tool struggles to follow simple instructions and prompts, resulting in frustrating errors, basic mistakes, and poor image quality. Furthermore, paying customers reported significant issues regarding expensive subscription models, unexpected account bans, and the absolute absence of a reliable customer support system. Though some reviewers were happy with the platform, noting that it successfully helps capture unique atmospheres and maintains professional artistic styles. Other users mentioned that the software remains a creative tool for artistic experimentation when the generation features work as intended.

What people talk about most

User experience

Reviewers mention negative feedback about user_experience, describing the platform as frustrating and... See more

Subscription

Reviewers highlight negative aspects of subscription, expressing deep frustration with unexpected charges and... See more

Product

Users describe negative interactions with product, noting that the image generator struggles with anatomical... See more

Artificial intelligence

Customers had negative experiences with artificial_intelligence, expressing frustration over poor prompt... See more

Quality

Consumers consistently report widespread dissatisfaction regarding the poor quality of the generated images... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have never in my entire life had a company I PAID to subscribe to not have a private customer support way of contacting them. Instead, you have a forum (Discord) and a bunch of paid mods people that... See more

Company replied

Rated 2 out of 5 stars

The following reflects only my personal experience. I did not intend to renew a yearly subscription. The charge occurred due to auto-renewal. After noticing it, I canceled the subscription... See more

Rated 1 out of 5 stars

Sometimes you just run out of words. You’re paying for an expensive monthly subscription – but for what? For not being able to generate any images because the system is completely overloaded. When you... See more

Company replied

Rated 1 out of 5 stars

Was great years ago, but has gotten to the point that artsy-fartsy stuff is wonderful, but real world stuff is censored to the gills. "Children visiting zoo" was censored, saying "questionable caged a... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Midjourney is an independent research lab exploring new mediums of thought and expanding the imaginative powers of the human species. Midjourney is focused on design, human infrastructure, and Artificial Intelligence (AI).


Contact info

1.7

Bad

TrustScore 1.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(370)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a total SCAM

This is a total SCAM! I have never once visited this site when suddenly I woke up one morning with 312 USD taken out of my account by midjourney. I am always careful with my card and never buy things online from sketchy sites. I never once received any kind of receipt from midjoruney regarding this supposed purchase.

March 20, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Hello Ainsley, thank you for your feedback and raising this issue to our team at billing@midjourney.com.

We've successfully processed the refund for the unauthorized purchase, and we encourage you to contact your bank to inform them of the stolen card. Please allow up to 5-10 business days for the funds to be returned to your account, depending on your bank's processing times.

Thanks for your understanding and let us know if we can be of further assistance.

Rated 1 out of 5 stars

Scammers..Never visited their web

Scammers..Never visited their web, and never heard about them but I was charged by 180 USD
Wrote to their support and no result, week of excuses they can't find transactions. although I provided all the data from the bank for these transactions
I’m always careful with the card, I’ve never bought anything on any dubious site, I don’t use a physical card, only apple pay. So there is no point in referring to data leaks to third parties. As their support does nothing, the motive is obvious

May 10, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Dear Vitalie, thank you for your feedback. We understand your frustration and we apologize for any inconvenience.

Based on the information you shared, it seems that your credit card information may have been stolen or compromised by an unaffiliated third party, and used to purchase services without your permission.

We understand that your concern may not have been addressed. We encourage you to email us directly at billing@midjourney.com and mention “Trustpilot” in your message. We’ve also requested additional information here in Trustpilot so that we may help to promptly resolve this matter.

Rated 1 out of 5 stars

Midjourney Review

Neighbours hyped this ai so much had to buy it turned out to be the most garbage poop i have ever spent my money on

May 14, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Dear Jane, thank you for your feedback. We appreciate your feedback.

We are continuously evolving and making improvements to our product with the goal of offering you and the rest of the community the best product and experience available on the market.

You can try adjusting your image prompt or feel free to reach out to one of our Mods or Guides in the #support channel on Discord. You may also refer to the documentation available here: https://docs.midjourney.com/docs/prompts-2

Rated 4 out of 5 stars

Good, reliable platform

I have generally had good luck with Midjourney, ranging from having a high level of reliability (uptime, not many bugs, etc.) to having a decent enough experience with them periodically adding new features and making it easier to Do Things.

I am taking away one star for the lack of customer support and the fact that there is no way to get in touch with anyone.

May 10, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Dear Nat, thank you greatly for your feedback and for using Midjourney. We appreciate hearing from our customers and are excited to hear that you are enjoying your experience.

For billing support inquiries, you can reach us directly at billing@midjourney.com. You can also visit help.midjourney.com or #billing-support on the Midjourney Discord server.

We always strive to incorporate feedback from the community, so do not hesitate to reach out.

Rated 1 out of 5 stars

Never had any dealings with midjourney…

Never had any dealings with midjourney and they have debited me $120 for a 'Mega Plan'. There is somevery nefarious stuff going on here. Stolen credit card details being used to credit themselves. Very BAD.

May 6, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Dear Brian, thank you for your feedback. We understand your frustration and we apologize for any inconvenience.

Based on the information you shared, it seems that your credit card information may have been stolen or compromised by an unaffiliated third party, and used to purchase services without your permission.

We encourage you to email us directly at billing@midjourney.com and mention “Trustpilot” in your message. We’ve also requested additional information here in Trustpilot so that we may help to promptly resolve this matter.

Rated 2 out of 5 stars

Not Business Friendly

Excellent product... However, Not business friendly at all. As a matter of fact if you try to build company using their product they will ban you.

Customer support is quick but horrible. They basically give you one sentence answers and tell you to pound sand.

December 14, 2023
Unprompted review
midjourney.com logo

Reply from midjourney.com

Dear Dan M., We appreciate your feedback. Midjourney does not currently support API access or any sort of automation through the platform.

Although currently not supported, we’re always looking for ways to improve the service and offer new features to the community. Be sure to stay tuned!

Rated 1 out of 5 stars

Toxic, irrational behavior after contacting Midjourney

After contacting Mid-Journey, and commenting in jest with their instructions, that "Mid-Journey was a lot like the early internet. 'It didn't work,'" they terminated my Discord user profile claiming that I had violated Discord's TOS by doing something illegal. indeed, their software doesn't work. Discord get's in the way of their account set up and user on-boarding. This is critical to a startups growth and survival. Adobe, Google, and OpenAI are already catching up to them in quality. I was reaching out to them to potentially fix their problem. I've fixed a similar problem with Stripe. After reviewing the company profile, I'd go with a mature company like Adobe, rather than one that displays this kind of attitude.

Edit after MJ reply: "Community safety" is not the explanation for the problem stated above and not for the behavior. Although I am sympathetic to the difficulties in using Discord and Stripe, the problem is likely an error in MJ's implemented code or a bug in third party software. It may be a "Heisinbug", or concurrency issue that is inconsistent. E.G. their server receives a single or multiple responses from Stripe, and stores the response/s before it writes to the DB. Due to concurrency issues, it then writes to the wrong tuples or not at all. Yet the error doesn't appear in the developer environment, and doesn't appear consistently. Consistent customer complaints, indicates there is a PROBLEM. While most costumers are successful. This gives a naive observer a perception that it must be the few customers who are the problem, not the software. Adobe, ChatGPT are very good alternatives and do not have these issues. They also do not use Discord. The benefit of discord for MJ is that a user can see how to get their desired image. This shortens the learning curve. However, this could also be accomplished simply by having a forum, or a separate log that is accessible publicly. This would remove Discord from its power over MJ while giving examples on it's use.

April 23, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Thank you for bringing your concerns to our attention, and we appreciate your feedback.

We have various community guidelines and systems in place to ensure the safety and integrity of the Midjourney service for all users. If you feel this was an error and would like a further review of your account, we encourage you to email us at billing@midjourney.com and one of our support specialists will review your account.

Rated 1 out of 5 stars

What a cluster ....

What a cluster ...k. Discord gets in the way of creating an account. After creating an account and signing up for a paid MidJourney subscription, then you must creat another Discord account. So the two accounts are not linked together and you cannot generate images. You cannot link the accounts, and you cannot do anything. I haven't had this much problems since I was 10 using Windows 8. This would be the LAST company I would invest in until they fix this cr@p. What a cluster!

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

One star is even too much

One star is even too much. Dont use it, They use discord channel to provide premium services, even if you do that, somehow their system does not work. Invitation does not work, just a huge waste of time.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

The Midjourney image filters are so…

The Midjourney image filters are so restrictive that I'm unable to generate images I need for for art projects. For example, blending two hairstyles together triggers the "Image denied, Request cancelled due to image filters" error if the shoulders are bare, viewed from the back. Stupid and ridiculous. The images I used were generate previously by Midjourney! I pay a premium to use Midjourney and it's money wasted.

March 27, 2024
Unprompted review
Rated 3 out of 5 stars

Great product, awful support

Great product, has nuance that makes it more advantageous than other tools, but as others have stated the customer service is abysmal, there are periods of time when the systems do not work and no restitution is ever made nor apologies given for half days without service.

They rely on community members for help/support and therefore you're at the mercy of random weirdos with inflated egos who have no authority or power through midjourney to actually solve issues.

February 29, 2024
Unprompted review
Rated 2 out of 5 stars

Used it before paid subscription…

Used it before paid subscription introduction
Actually liked how it works and the results I could get, but the idea of paid subscription on discord isn't a bright idea as for me
yet i tried paid version in October and immediately cancelled it

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Worst "customer service" I've ever…

Worst "customer service" I've ever experienced. Been a paid member since the beginning of 2023, and randomly received a notification the other day that my account was banned. No warning, no explanation. I was completely blocked from discord so I couldn't ask support for help. Tried emailing billing but they were useless. Posted a question on reddit and it was deleted. I'm paid through July and apparently they think they'll just steal the rest of my subscription? What a joke.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Midjourney is a nightmare

Midjourney is a nightmare. The product itself is ok and i got a good result but when i subscribed it refused to let me back in. The login perpetually fails. I tried everything. When I attempted to get help all i got was a link to my account, so I cancelled. Absolutely the worst login ever.

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

Predatory billing practices

Predatory billing practices! Not cool. Cancelled plan charged me anyways. No support whatsoever. Corporate mind numbing response incoming but not a solution. Stay away and use better more established companies that treat their customers right.

I would give ZERO stars if possible.

March 5, 2024
Unprompted review
Rated 4 out of 5 stars

Midjourney V6 Is the Best!

The quality of the images generated is very high with the introduction of version 6! Although, too many prompts are banned, even if it is meant tastefully!

Midjourney also needs to introduce character consistency for it to take a huge leap ahead of its competitors!

Overall, the team has actively been working on presenting bringing new useful updates for its users! Keep it up!

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Banned my account and refusing to issue…

Banned my account and refusing to issue a refund.

February 22, 2024
Unprompted review
midjourney.com logo

Reply from midjourney.com

Thank you for bringing your concerns to our attention, and we appreciate your feedback.

We have various community guidelines and systems in place to ensure the safety and integrity of the Midjourney service for all users. If you feel this was an error and would like a further review of your account, we encourage you to email us at billing@midjourney.com and one of our support specialists will review your account.

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