Midphase Reviews 

Absolutely atrocious. Migration without notice and random DNS entries injected into settings. Absolutely impossible to reach customer service. Avoid at all costs.

If you want to work with an company that does random Migrations with no notice, completely shutting down your availability to send or receive emails, spend hours on the phone and on line with absolutely no HELP than Midphase is for you. They could care a less that they are paralyzing you business and will send you a stupid 10 page email that unless you are an MIT graduate you will have to idea what to do. I am on day 3 and finally had to spend $125.00 to find someone locally to help me.

Midphase support is always helpful, communicates well, and solves my problems accurately. Usually they are prompt and responsive. However, in this case they were way too slow in resolving my problem.

I've been with Midphase for 10+ years, formerly ANHosting. In the last year the customer service has become horrid. They just did a server migration, at the end of May, and told everyone to update their DNS settings on all their sites within the week they did the migration, and hardly any grace period, probably just about a week before the old servers stop serving. But if something doesn't work as far as the DNS settings, you're out of luck because you can't get them on Chat, Phone, or Email. So some of your sites just won't be online for some indefinite time period. Unbelievable. I tried to chat with tech support, which used to take 10-20m before getting them online, now you will be sitting in queue for OVER 3 HOURS! I gave up the first time, then the next day I tried again, and waited 3.5 Hours and probably took 2 hours to get my issues almost resolved. Now I still have one more site that isn't online and I'm still waiting for a support ticket response and email response, for the last 7 days!!! Does anyone work there anymore?

And then to top it off, my plan I've had for all these years let me add several "add-on Domains" to my account. Now without telling me before this chat session, I can now only have 10 domains, no longer called "add-on Domains". So no word, nothing, since the server migration, my account is now downgraded without any kind of notice.

Update: I knew I would get a response here faster than in the customer support ticketing. The response you can see below is to send an email to their client escalation email, which only creates a new support ticket, which they seem to never get around to now. So they care more about responding to reviews here, than servicing their actual paying subscribers. And I like the 5 star reviews that seem to show up when an actual review calling out their horrible support are posted. Don't fall for it. I would say stay away from this company until they actually get back to servicing their clients. It's a total clown show right now.

I am a 20 year plus MidPhase customer and it USED TO BE a highly rated service company. Now, not so much. Good luck getting in contact with support, 24 hour chat, etc. It is non-existent!

Very responsive team. Answered all my questions with clarity and helped with specific tasks. Supportive, expert communication and swift action. Thank you!

Easy to work with, understood my problem and addressed the issue promptly.

I've been with midphase for 20 years and found them generally stable. Support used to be good, but about 5 years ago they must have changed the model because it became a lot less helpful. Then about 1 year ago load times became an issue. Now I've lost access to all back end operations on my server, including access to my email, and because of 2fa there is no way to log in to submit a support ticket without email, and the support phone number cannot be accessed from overseas. So now I just get to email a generic email and wait and wait and wait. Something I have been doing.
Overall it's a cheap web host that mostly works, but support has become an issue for when it doesn't.

responsive, knowledgeable and willing to follow up as needed.

The rep knew exactly what we needed to change our billing and helped us make the change.

gave precise information. and gave time for me to make the changes before ended the chat to make sure they worked.

Over the past week, I encountered a critical issue with my website's SSL certificate, rendering it unusable. Recognizing the importance of SSL for security and user trust, I reached out to the support team for assistance. Unfortunately, my experience has been profoundly disappointing.

The response time from both the live support chat and support tickets significantly impacted our operations. On the first day, I attempted to connect to live chat, but encountered issues with it either being down or reloading, which reset my position in the queue—starting at 27. Concurrently, I opened a support ticket, as no phone support was available. It took an excessive six hours to make initial contact with live chat on the second day of trying to connect. During this time, my website remained inoperative, which is unacceptable for any online presence, especially when it involves critical security concerns.

Once I made contact, the support provided was less than satisfactory. The solutions offered did not resolve the SSL issue, and the overall quality of customer service was underwhelming. For a service where timely and effective support is crucial, this level of service is extremely concerning.

As a customer, I expect reliable and efficient assistance, especially since the service advertises '24 hours a day, 7 days a week' support via live chat. Unfortunately, my expectations were not met. After several days of struggling to gain support, the issue was finally resolved, and my website is now accessible again. This experience highlights a significant discrepancy between the promised and delivered service quality.

Previously, my experiences with this service were positive, which makes the recent decline in service quality particularly disappointing. This change coincided with a server migration that occurred last month. I am deeply concerned about these changes and their impact on customer support responsiveness and effectiveness. It is my hope that this feedback prompts the company to address and rectify these issues promptly, ensuring that future clients do not have to endure similar frustrations.

I have been attempting to get a certificate issue resolved for days. I realized that the certificate had expired on the 3rd. I spent FOREVER in the chat queue and then suddenly the support just dropped and I couldn't get a chat support going again. I waited till Monday. I FINALLY got ahold of a live person who said they would update the certificate and it would take 2 to 12 hours. Ok. Except it never happened. Here I am, waiting on chat support again for at least six hours now and the phone number doesn't ring at all. Just disconnects. It appears something with this company changed in the last year and the support has really gone downhill. I still have "some" hope that I'll get this issue resolved this year.

Support CHAT is a miserable experience. Something is wrong when you need to wait more than 3 hours for a chat. Waited 3 hours one day, gave up, and then about 5 1/2 hours the next day when I lost my place and gave up. I then tried sales who answered chat in minutes. Jannique answered most of my questions which was great.

Been their customer for 18 years ir so, since some months the customer service went really bad. Live chat take hours to get hold to (10-25 clients in cue, each client takes 10-15mins) and eventually you have to give up. Ticket not replied since 2 days so far. Guys please be the good old midphase of the past

Our site stopped working due to an expired security certificate, which is supposed to be maintained by Midphase.

The first response from the technical support took a few hours and didn't solve the problem. It is the end of the day now, and we are still waiting for the second response from the support. The chat support is not working either, and there is no way to contact support directly while our website is still down.

We had positive experience in the past, but things turned downhill after the recent migration. We are getting close to moving to another provider...

They did a server Migration that has blown up. It has been almost 2 weeks since they start this and I see no end in sight. The mail number of (801) 666-3139 rings once then disconnects. I have been using (801) 666-3138 the parent company and even that doesn't work anymore. I do not have ANY emails that work at present and cannot get on the server to even move my accounts elsewhere.

Very understanding and helpful response that answered my question.

This company its creating a chaos in all the customers. A lot of issues with email, websites and no one answer on tech support. They use to be a great company but this last week they are killing all of us as small business. Now im facing the rage of my customers and some of them are planning to sue me for interrupt the service they already pay me ( and I already pay in advance to Midphase ) What a sad situation for me....

My website was down for about 2 weeks now, I have contacted you support team multiple times, regarding my issue, first time they asked us if ivibi.com its also us we replied with NO we do not know who that is and your representative was not helpful, second time they told me to wait on your e-mail which i did, then they told me my host was moved considering i did not make or authorized any changes on my account, I have recieved you e-mail and replied to it, I waited and waited my website is still down , to day agin I entered the live chat and your live chat was disconnected, do you understand the sensitivity of the situation you are in ? and the problem that you guys brought to my business for lack of security and communication? this is a complete disaster and the biggest disaster is that you guys are doing absolutely nothing. if my issue it is not fixed today and I get any returns for the lack of communication, your security issue and the damages that accrued to my business I will file a legal complaint about this issue to every single source weather is legal, online compliances, review sites and any other legal department that focuses on online businesses and consumer affair.