Miele Reviews 

Miele w1 is just the worst! The reset process is absolutely horrendous. Do yourself a favour and buy a brand that care about user experience. I shouldn't have to search the internet to do something as basic as switch programs. They seriously need to hire some usability experts and take a look at making their products user friendly again!

I've bought Miele for many years
BUT
My fridge has a salad box that drips water from the glass shelf across. So I tissue it out
BUT the freezer door is seeing rust patches. I wipe it with my nearly dry cloth/dry cloth for a few fingerprints
1 person family.
The stainless sheet is not goodenough quality. Been in machine work aware of different qualities. Had fridge about 3/4 years
Not impressed.

Miele cat & dogs

I get the most expensive item to have less headache and its the worst funktion ever the service theyvalways lie and not reply you your direct question

Keep manipulating you and after all you have to pay even if it's with Garantie trying to blame you 2 month only of using and the item is not working the Chinese brands are
better . Iam so sad that I paid 352 for nothing no quality and no good service

If I could give zero stars I would, the customers Service and Appliance are complete and utter rubbish, my Dog and Cat Vacuum is 3 months old and has broken down twice. I am still waiting for it to be return again after 18days.
All I can say is don't buy one of these overrated and expensive machines

What woeful customer service this company has - avoid them like the plague is my advice. Advising on part numbers which don’t fit and then they cant help you seems part of the experience.

This is by far the worst customer service I've ever encountered. We’ve had a built-in Miele coffee machine for about four years, and it has continually broken down along with multiple issues. The company nickel-and-dimes you just to get them to diagnose the issue. You can’t even speak to a technician over the phone without paying a fee (around $60), and even then, you’ll likely need a technician to come out anyway. If someone does come, there’s a $150 fee, plus $150 per hour, on top of the cost to fix whatever’s broken (which is often no fault of your own). So, each time you have an issue, you’re usually looking at over $400 in expenses. Given how much these appliances cost, you’d expect them to last longer, and for Miele to have much better customer service. Honestly, I could’ve bought a brand new coffee machine by now (given the technicians that have had to come out) and avoided all these problems.

I wish I had read the reviews here before going out of my way to order two boxes of vacuum clearner bags direct from them.

As other have described, the purchase went through, the delivery emails were sent - through Parcelforce who is another con job as far as I am concerned! - and........ nothing materialised! Supposedly 'the delivery person dropped the item at the post office' as there was no one to reception. MIele supposedly re-arranged delivery for the next day (I was working from home all day that day) and nothing showed up; I re-arranged myself for the following day... same story. It is now a month later and Miele keep on sending me their stupid robotic emails (signed by at least three different people so far, so it's not like they're understaffed for pressing a frigging computer key!) telling me they can re-arrange my delivery....
I have spent £40 on their stupid bags and £4.99 for delivery. The Parcelforce idjits never delivered as there was never a 'delivery card' in my hallway. They always do that as I live on a red route, they can't be asked to park in a side street and cross the road...

So two lying companies! I have now sent a complaint via Paypal - in response to which I received yet another 'we can rearrange delivery....' blah blah blah....

I have given them 5 working days for a full refund - I am not expecting anything as they seem to be as thick as bricks in that company!!!

The reason why I did not even read reviews was because I still function on old notions about Miele being a superior brand, but it is obvious they've decided to use their past glory to con customers.

If anyone is reading this before making a purchase, please, avoid Miele like the plague. They are no better that highway thieves!

Absolutely appalling customer service my vacuum cleaner broke and I returned it over 3 weeks ago it was 18 months outside of a 2 year warranty so had to pay £175 upfront I’m continuously phoning for updates one time being on telephone for 1 hour no acknowledgment of receiving the vacuum no correspondence at all asked to speak to manager was told they would email a manager to call me ASAP I’m still waiting!! I’ve never left a bad review for anything in my life before but Miele have left me with no choice but to call them out publicly as they do not care about their customers would never buy Miele again far to much hassle

I experienced some issues with a washing machine and delivery. After many(!) emails to Miele, I have finally been contacted by a member of customer services who was able to swiftly rectify the situation.

I am appreciative of this person taking the time to solve this issue for me but I wish it had not taken so much effort on my part.

absolute shocking customer service, sent out to repair my machine 3 times numerous cancelations and calls eventually deemed the machine unusable and almost after a month still no replacement.

MIELE HAS THE WORST CUSTOMER SERVICE! BEWARE!!

We have an error message that appears on one of our fridge freezers. We have two. I called years ago when it first appeared but no one could tell me what the error message meant. It is a triangle with a power plug that flashes. I could not find any such symbol in the troubleshooting guide provided upon purchase, nor on any forum such as YouTube etc. I decided to leave it as both the fridge a freezer were working fine. When we needed a technician for another appliance we decided to ask him to also look at this error message. He also admitted not being familiar with this error but suggested a reset. This removed the error message but a few days later it returned. When our integrated fridge door arm broke out of the door we called and a technician was sent. I asked him to again look at the error message. Instead of doing a reset, he suggested we replace the power board. When asked “why” as the fridge freezer is working and has been for years, he said the power board will eventually fail as it is obviously not 100%. We had to wait for him to come and install the board about 2 weeks later and wait TWO MONTHS FOR A WHOLE NEW DOOR! The board was replaced. We were away for a month and upon our return the same error was back. I called and said we are happy to wait until the technician comes to install the door to again look at the error message. THE MORNING OF the installation that was confirmed via numerous text messages, the technician called saying the parts did not arrive. I have taken the morning off work to wait at home. I was told it would be another three weeks before he can install the door. I called the 1300 number and got to speak to someone in Manilla that was not trained to deal with my request to speak to someone in the customer complaint department. I was told there is no such department and was instead put through 45 minutes later, to a person in the “parts” department who took notes of my request for a refund for the power board that was installed but did not resolve the issue. I was told someone would call me. No one did. I called back a week later and explained everything AGAIN, and asked again for someone to call me regarding a refund and my complaint in the meantime, the other door arm broke out if the door EXACTLY the same as the first door. Obviously a design issue and now we need two new doors. I dont have the energy to go through it all again and would honestly rather use the fridges as they are until it us time to replace - definitely not with MIELE. NOT IMMER BESSER BUT IMMER SCHLIMMER. It has been three days since my last call still waiting for someone to reach out to me

My Miele tumble dryer is less than 5 years old. Water was collecting underneath the drum when I rotated it and the condenser unit was wet. Having cleaned it thoroughly, I arranged a fixed price repair from Miele, for £289. This was on 22nd January. A technician came on 27th January to repair it. When he left, as soon as I put in my wet laundry, the water built up again. I rang Miele and was offered a recall visit to look at it again on 5th February. I made a complaint about the length of time and was offered an appointment on 31st January instead. The technician arrived, changed a couple more parts, told me to run it with warm air for 1 hour then put in my laundry. I did this. Once again, as soon as wet laundry was put in, water collected in the condenser unit and beneath the drum. I rang Miele. I was offered another recall visit to repair it, but not until 13th February. I again complained about the lengthy delay. I was told no earlier appointments were available, then that the part required would not be available until then.
I feel there has been a lack of communication from Miele. I have had to chase them up and make all the phone calls to get any updates. Very disappointed and not what I expect from a top brand that pride themselves on quality. I have lost confidence in them and don't know if the fault on my dryer will be correctly diagnosed on 13th February. I can only cross my fingers and hope it will be 3rd time lucky, despite being on the 13th!

Complaint No. 3, follow up from below. (25th March)

There is still no agreement on compensation. Miele has outsourced its customer service to Greece, and while the representatives are polite and helpful, they are unable to resolve the issue when it comes to agreeing on compensation. The waiting continues with no end in sight.

At this point, I just want to move on from Miele. The days of Miele products being built to last are long gone, and when combined with poor customer service, they no longer meet the standards they were once known for.

'Complaint No2'
Following on from 'Complaint No1' (see below) due to faulty and the massive inconvenience it's caused I asked for compensation. Offered £50.00 then received an email from Miele customer services that they can only offer £25.00. How can you offer £50.00 and then say sorry, we can only offer £25.00. They back tracked. I have sent an email rejecting the £50.00 compensation.....why?...as follows:

So the vacuum cleaner was sent back for repair and I was told the turnaround time would be approx 2 weeks. I am now on WEEK FIVE and have had no communication from Miele regarding my repair....I suspect I should be grateful!! This is totally unacceptable, shame on you Miele. You have tarnished your reputation. FYI. Customer services for Miele UK has been outsourced to Greece. everyone is lovely but I have had no communication from them as to the current status of my repair and when, if at all I will receive it back!!!!

'Complaint No1'
Absolutely appalling customer service. Miele may parade itself as a "premium" brand, but its customer service is anything but. Let’s be real—many of the components in their products can be found in other, far less expensive brands, so what exactly are we paying for? Supposedly superior quality? I’d like to believe that, but my experience says otherwise.

Item off for repair... (despite breaking after just six weeks). I was told it takes two weeks to turn around. I am now on week three with no hoover.....no urgency or care from Miele and certainly no communication as to when we receive the item back.

My vacuum cleaner broke after just six weeks—six weeks! I’ve lodged three complaints, asked for a call back to resolve the issue, and received nothing. Not a single response. Radio silence. Is this what Miele calls premium service? Ignoring customers after selling them overpriced, defective products?

At this point, I’m left with no choice but to publicly call out this disgraceful lack of support. Maybe this will finally get their attention, because clearly, actually helping their customers isn’t a priority. Let’s see if they care enough to respond now.

Purchased Miele professional clothes washer (PWM 908 DP) for $5430. After very little use it developed a fault. Technical support unable to help, even when I give the fault text. Ask for technician to repair and quoted $1000 just for travel time (nearest technician other side of province). Ask for documentation so local appliance repairer can resolve but no response. Talked direct to Miele Canada complaint department and assured that issue sent to "Office of the President" but no response. Both equipment quality and support completely unacceptable.

Recently bought Miele washer and dryer with twindos detergent dispenser. I decided to go with Miele for this added feature as well as the large drum size and reverse dryer action which is supposed to prevent sheets from balling up. So a few things—1) the twindos are super expensive and I go through them very quickly with the amount of laundry I do. 2) the large drum size doesn’t help lessen the burden of overwhelming amounts of laundry if the cycles take 2.5-3 hours to run!!! Each!!! 3) clothes don’t dry fully—I just don’t understand how the clothes come out a tad damp even if I use the extra dry setting (which adds another 30 min). 4) I spent 15 minutes unballing my sheets today and almost cried in frustration. So basically I spent about 3 times more than a regular washer and dryer because I thought this would all make my life easier and it has actually made it harder. Bummer.

Do not buy from Miele online. If you want a refund - problems. I cancelled an order placed on 21 Dec 2024 requesting a refund. To date I have still not received the refund having made numerous phone calls including emails. I have done the same again awaiting a reply before taking any further action. Miele products are top quality but the finance department need to take a look at themselves. I wonder how long it will take the Miele Team to read and respond to my review.

Miele have replied to my review. I have sent them details they requested - hopefully to resolve this matter soonest.

Having been a loyal customer with 3 expensive Miele appliances we are shocked & dismayed at the totally chaotic procedure for repairing our washer/dryer. We have been without a machine for over 2 months now!! We have had 2 engineer visits which didn’t resolve the issue on neither visit were any parts brought along despite fault code number reported. Additionally 4 last minute appointment cancellations the last being today. This has been going on since 23/11/2024. Come on Miele this is totally unacceptable from a company that sells premium products at a premium price. Customer service certainly not premium!

Avoid ordering directly from this company. I’ve owned a Miele washing machine for over 15 years – it’s been a fantastic product, originally purchased from John Lewis.

When I needed a replacement, I placed my order without any issues. However, the delivery process has been a nightmare. They schedule a delivery slot, but fail to deliver. This happened three times, leaving us waiting each time with no communication from Miele. You have to call them yourself to find out what went wrong. I’ve since requested a refund and filed a formal complaint.

Miele used to offer 5 or 10 year warranties which were never needed because their products never broke down.

Now they only offer 2 year warranties and their products break down frequently. So frequently that they can’t cope with the volume of repairs, necessitating an extended wait time and subcontracting to third party repairers in addition to their in-house team, who are also overwhelmed. We have required 2 callouts for this year old dish washer.

Customer service don’t care. I asked for an escalation to a manager because of the unacceptable wait for a callout but they are so busy, presumably dealing with similar complaints, that even that would take 3 days to fit me in.

They have a written complaints process on their website, but the email address they provide for the purpose bounces.

Having spent £1200 on this dishwasher I am faced with washing up by hand for the foreseeable future. Having been loyal to Miele for decades I will never buy a Miele again. I will buy a cheap brand (which seem pretty good quality these days) and junk it every few years - investing a high price in a Miele for their quality and longevity is a mugs game