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Il servizio come l’accoglienza non iniziano quando entri in negozio.
Sono parte di un modo di essere, di gestire anche il disappunto del cliente. E di restituire ad una critica seppur non condivisa ascolto e confronto.
Il livello è mediocre, l’ascolto è ironico.
Non è perché mi hanno dato della cretina in modo diretto è perché in quella loro ironia ho trovato tutto il loro limite.
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