Miinto Danmark Reviews 

Unfortunately, I haven't received my money for a 3200 kr. dress. I keep getting e-mails of promised updates on case but nothing is being g do e for few months now. Do not recommend!!!

Very reliable site , quick delivery and very good prices . I highly recommend it to everybody!!!

Extreme fast and good service - ⭐️⭐️⭐️⭐️⭐️

Fast delivery. Authentic product.

It was a fine shopping experience, but returns is not as described.

"Få dine penge tilbage. Når butikken har modtaget din returpakke, får du besked om behandlingen af din returnering inden for 3 hverdage."

I send a package back, they received it the 17th of January 2023 and the 31st of January I had to contact the helpdesk to get a status.

I was told that the shop would send my money back within 1-5 days. So potentially I have to wait 15 banking days for my money. That seems like a relatively long time. When I mentioned this - the message I got was.

"I have to inform you that all these procedures are not dependent on us, but only on the bank you are in and your account."

I do think the company should correct their therms on their website, so you can choose if you want to potentially wait so long for returns - or choose to shop someware else.

Best service .. never dissapointed

I will never buy from Miinto again.

I bought a Gucci bag and ended up being sent a separate bill for the import duties from outside of the EU. There was NOTHING written on the Miinto site to indicate that I would receive an extra bill over what I paid for the bag through them.

I contacted support again and again, and they kept dragging out the time, saying they were looking into it and such and such a colleague needed to get back to them, etc., and my bill just got bigger and bigger.

They never fixed the problem and I ended up paying the tax bill myself for nearly 2.000 kr (!) in fear of being in bad standing with the import authorities. That was 12.5 % of the bags worth on top of the price!

Really uncomfortable experience and I felt that it was like being scammed. I had always thought it was a reputable company, but I have been proven so wrong.

I have found that Miinto is NOT a trustworthy company. I feel cheated and ignored.

In case I wasn't clear enough, let me repeat: Never, ever, will I buy from Miinto again.

my package has not arrived even though they claim it has. I am currently fighting a battle to prove that I have not received it. the separate package is used for my daughter's birthday but I will be left without a present as it seems now

Good customer service from Agnieszka.

Had the wrong bag delivered, but everything with return, ordering the new bag, getting a new bag was a smooth process.

Will recommend.

Bad experience. I ordered some boots early December with an expectation that delivery would be 1-5 days as the webpage said. 6 days later I wrote Miinto for a status. Awful chat bot experience with a result saying: no news about the order. I replied that I wanted to cancel the order because the support person told me that the boots still wasn't shipped. Support person insured me that she would cancel the order and give me a refund. In the meantime I found the boots cheaper at another online store where I bought them. Next day from my bad chat bot experience I received an email saying: Congrats ! Your order has been shipped.

perfect service and quick delivery! also the item was packed very properly - thanks Miinto 👍😃

I got a Marni bag as a gift. After only a few times use, the bag broke. I contacted Miinto end of May 2022 and more than 3 month later (and many reminders from my side for them to reply), they finally sent me 2 options for how to move on (money back or 20% off)
They also told me to get back within 7 days, otherwise this case would be closed!
I actually only wanted a new bag but this was not an option even though the bag was available at Miinto - only at a higher price than my bag was bought in the first place.
After a long correspondence and many discussions, I got my money back end of November 2022.
Don't need to mention that I will never buy at Miinto again!!

It was a pleasure to be in contact with the customer support team. Very kind and helpful. I am still awaiting closure in my case, but it has really been nice so far. The conversation made me want to be a returning customer :-)

Order ID: 2239344
Conversation ID: 1593219

I got what I needed within 7-8 weekdays. Which was fine, but one thing I got didn’t fit. So I needed to return them. But found out there return policies are 14 days (I thought 30 or more). But I had a great conversation with customer service, and my case is getting forward. Hopefully I can still return them. But the package arrived at the given date, and the shoes them self were beautiful and just as wanted.

I had ordered some boots, but due to their error in the count with the partner's warehouse and unfortunately could not deliver what I had ordered! :/ and only got a bed spoon 7-9 days after I ordered, which is a long time to wait, as I had been looking forward to receiving the boots😡

I contacted them if I just couldn't get the boots (same brand) for the same price, but they said no to that.
Such a shame as I would have liked boots for the price I bought them for👎🏻👎🏻

I received my sandals back in spring 2022. When I were to use them in summertime, I found out that they kept making a beeping noise and I therefore returned them.

When I received them again (6 weeks later) they still made that same beeping noise, and in addition, the right foot was so tight that I could not wear the shoe again without it hurting. Instead of fixing the problem, it became worse… (I assume that the shop tried to tighten the shoes to stop them from making the noise).

But the WORST thing, is the lack of respect from Miinto. My latest email is dated back in October – but no one replies. In general, in all my effort in contacting Miinto, they don’t reply - they don’t seem to care about my issue or acting helpful, on the contrary.

Now I am left with expensive shoes that I cannot wear.

It is a pity – it is online shops like this that makes you go directly to the stores.

I will NOT recommend shopping here and I will NEVER place an order again.

——-

Dear Julie from Miinto,

Thank you for your answer. However, as you can read from me description above - I in fact DID send you a second claim - this is the one you are not answering me? My latest email dates 13/10?

Do you really mean that I should send you a third one?! Why dont you then just answer me that?!!!

In my second claim I did send you a new video again, were you can see that the issue is not fixed. I am still left with shoes I paid a lot of money for and cannot use.

Best
Elisabeth

Everything was perfect, thank you

The product was as shown in the pictures, and it arrived in just a few days after purchase. However, it would be nice that the web page showed a better description of the products as there is no information regarding the material, how it is, not even the model of the product. For example, instead of "Men's Insulated Organic Cotton Midweight Fjord Flannel Shirt by Patagonia", Miinto web page only showed "Patagonia sweatshirt".