Very bed service I bought shoos, they wrote me by email that very was fine and the package was in the way and after 2 weeks they told me they didn't have it in stock even if they told me already that... See more
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Excellent Experience! I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monda... See more
I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was o... See more
Company replied
I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy wi... See more
Company replied
Company details
- Online Marketplace
- Bag Shop
- Clothing Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto è una piattaforma internazionale di moda che connette i migliori negozi di abbigliamento del mondo in un’unica selezione di qualità e lusso. Come negozio del tipo marketplace, non siamo in possesso della merce visibile sul sito, ma ogni ordine è attentamente confezionato dalle appassionate persone che lavorano nei migliori negozi di moda. Che ne dici? Visita il nostro sito www.miinto.it. Se hai bisogno di aiuto, il nostro team di Assistenza Clienti è pronto ad assisterti ad ogni ora della settimana sulle nostre chat.
Contact info
Denmark
- info@miinto.it
- www.miinto.it
4.0
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive experience
There has been a delay in dispatching the item but Miinto's support quickly fixed the problem. I have received the item and overall satisfied about the support and the product. Highly recommended.
May 29, 2023
Unprompted review
Reply from Miinto Italia
Dear Riccardo,
Thank you very much for sharing your experience!
We are glad that despite the initial delay you have received your product and are satisfied with it. We hope it won't be your last visit on Miinto: hope to see you again soon 🤗
Marcelina
Miinto Customer Success
Sent me repaired sneakers D&G
I’ve got the sneakers D&G which were repaired and the damage was hidden under the insole and the insole was glued above. So there was no chance to notice it until you wear your shoes for a time and rub a corn. And I couldn’t return the shoes as I weared them once.
April 10, 2023
Unprompted review
Reply from Miinto Italia
Dear Anastasia,
We are very sorry to hear about the issue with the shoes you received.
The quality of our products, as well as customers' satisfaction, are for us of utmost importance, and we will investigate your case with the due diligence.
Our dedicated team is already examining the issue and will do its best to find the most satisfactory solution.
We understand how difficult it is to win back trust once lost, but we hope that you might still change your opinion of our services.
We wish you a wonderful day! ☀️
Marcelina
Miinto Customer Success
super trendy valentino bag!
shoulder bag rosa fucsia, un must di valentino ad un prezzo incredibilmente vantaggioso
May 4, 2023
Unprompted review
Reply from Miinto Italia
Gentile Monica,
Siamo fieri di aver potuto consegnarle la borsa per completare il look di questa primavera! Ci auguriamo di rivederla ancora su Miinto: la aspettano ancora migliaia di prodotti di marca 🛍 😉
Marcelina
Miinto Customer Success
Very nice experience
Very nice experience, excellent products at a competitive price...
Many thanks to Sonia from Customer Service, helpful and professional!
April 28, 2023
Unprompted review
Reply from Miinto Italia
Dear Alessandra,
Thank you very much for sharing your experience! We are glad to hear you are satisfied both with our products and the price. We are also grateful for appreciating our agent's assistance: we are doing our best to provide fast and friendly support to any question.
See you soon on Miinto! 😉
Marcelina
Miinto Customer Success
Great seller
April 18, 2023
Unprompted review
Reply from Miinto Italia
Dear Amir,
Thank you so much for such a positive comment!
We hope to see you soon! 🛍
Alice
Miinto Customer Success
My order has never arrived…
My first miinto order has never arrived but the miinto team has been super responsive and contacted me immediately to apologize and organize the refund. One of the best customer service of ecommerce fashion platforms. I will definitely give miinto another try!
March 20, 2023
Unprompted review
Reply from Miinto Italia
Dear Andrea,
We are very sorry for the issues you have encountered with your order. Collaborating with over 900 independent boutiques is sometimes challenging, and we are very happy that despite that we have managed to solve your issue and rebuild the trust. 💪
We are very grateful for your review, especially as we know how difficult it can sometimes be to regain lost trust.
We cannot wait to see you on Miinto again 🤗!
Marcelina
Miinto Customer Success
Satisfied with my experience
At first I had an issue with my order and after i reached out to them, they immediately offered me assistance in helping me find my order. They handled the situation with professionalism and kindness ! I appreciated their efficiency in solving the issue i was facing. I received my order and I am very satisfied with the product.
March 16, 2023
Unprompted review
Reply from Miinto Italia
Dear Victor,
We are sorry to hear about the initial issues with your order, and it makes us more than happy to hear together we have saved the problem, and that you're satisfied both with our assistance and the product. 🤗
We know how difficult it is to regain trust once lost, so much more we are glad to see you change your opinion about our services.
We hope to see you on Miinto again soon and wish you a wonderful day ☀️
Marcelina
Miinto Customer Success
I have had a Little problem with my…
I have had a Little problem with my delivery but the customer support helped me to risolve the issue. I recommend Miinto and I'll use this platform in future.
March 14, 2023
Unprompted review
Reply from Miinto Italia
Dear Stefano,
Thank you very much for your kind comment! 😍 We are glad our customer care team could provide support and solve your issue; we hope that you like your new jacket. 😉
See you again soon on Miinto!
Marcelina
Miinto Customer Success
VERY GOOD SHOP ONLINE....I HAD A VERY…
VERY GOOD SHOP ONLINE....I HAD A VERY GOOD EXPERIENCE.....I SUGGEST IT
March 9, 2023
Unprompted review
Reply from Miinto Italia
Dear Ulisse,
Thank you very much for sharing your experience!
We are glad you're satisfied with our service, and hope to see you again on Miinto soon!
Marcelina
Miinto Customer Success
The client service very helpful.
March 8, 2023
Unprompted review
Reply from Miinto Italia
Dear Maria,
Thank you very much for appreciating our assistance! Our agents do their best to provide fast and friendly support with any issue customers can encounter. 💪
Marcelina
Miinto Customer Success
Chat Support
I receive an answer to my question in less than 2 minutes, accurate and timely.
February 23, 2023
Unprompted review
Reply from Miinto Italia
Dear Elena,
Thank you for appreciating our chat service! We're doing our best to answer every question as soon as possible. 🤗
Hope to see you on Miinto soon!
Marcelina
Miinto Customer Success
Amazing experience
Made the order and the package arrived in the next fees days. I contacted the costumer service to ask some questions about the product some and a very kind helped me clearing my doubts. Definitely purchasing again, super recommend and super safe!
February 19, 2023
Unprompted review
Reply from Miinto Italia
Dear Filippo,
Thank you very much for sharing your experience!
We are extremely happy to see you satisfied both with the product and delivery time, and the assistance of our Customer Success team. At Miinto we do our best to reply to any quest promptly and efficiently: thank you for appreciating it!
See you on Miinto soon!
Marcelina
Miinto Customer Success
Excellent customer service and quick…
Excellent customer service and quick deliveries
January 31, 2023
Unprompted review
Reply from Miinto Italia
Dear Jason,
Thank you very much for your kind comment! We do our best to be always available for the customers and our partners strive to send the parcels basically in no time 🤗.
Thank you for choosing Miinto!
Marcelina
Miinto Customer Success
Perfect
Perfect the one I was looking for from the beginni g of the sales perfect!
February 9, 2023
Unprompted review
Reply from Miinto Italia
Gentile Luigina,
Grazie mille per averci consigliati! Siamo contentissimi a vederla soddisfatta con la borsa e il suo prezzo. 😊
Speriamo non sarà il suo ultimo ordine! 😉
Marcelina
Miinto Customer Success
Reply from Miinto Italia
Dear Valdis,
Thank you for choosing our services and sharing the experience! 😍
We are glad to see you satisfied with our service, and hope to see soon back at Miinto 😉
Marcelina
Miinto Customer Success
Best online shop
I really recommend this online shop, they have a very good service. I had a problem with a delivery because of my mistake and the customer service could modify the address and let me have the parcel the day after. They also answered and support me on Sunday!
January 15, 2023
Unprompted review
Reply from Miinto Italia
Dear Anna,
Thank you so much for sharing your experience! We are extremely glad that together with our customer success team you managed to solve the address issue. 😍
Thank you also for appreciating our Sunday service: we do our best to support our customer at any moment you may need us.
Hope to see you soon again at Miinto! 🤗
Marcelina
Miinto Customer Success
excellent assistance
excellent assistance, kindness and availability ... thanks
January 15, 2023
Unprompted review
Reply from Miinto Italia
Dear Gabriele,
Thank you very much for appreciating our assistance. 😍 Our agents do their best to answer any question as quickly and efficiently as possible.
Thank you for sharing your experience! ❤️
Marcelina
Miinto Customer Success
Will buy again with Miinto
Good offers on well known brands, smooth experience with Miinto
December 20, 2022
Unprompted review
Reply from Miinto Italia
Dear Adele,
Thank you for your review! We are glad that you are satisfied with your experience with us and we hope to see you soon for your next orders 😊
Have a nice day!
Olga
Miinto Customer Success
Highly recommended
Very fast and completely nice experience ordering in this site.
December 9, 2022
Unprompted review
Reply from Miinto Italia
Hi Mark!
Thank you for such a positive comment!😎
Alice
Miinto Customer Success
Assistenza Disponibile
Qualsiasi sia il problema, l'assistenza è molto disponibile.
December 1, 2022
Unprompted review
Reply from Miinto Italia
Gentilissimo,
Ringrazio per il suo commento..
Miinto è una piattaforma sulla quale i venditori sono dei veri negozi fisici, quindi a volte è possibile che l’articolo che ha tentato di acquistare sia stato venduto nello stesso momento. Nel momento dell'annullamento dell'ordine abbiamo subito richiesto il rilascio dell'importo pagato riservato dalla banca.Il tempo necessario per il rilascio dipende da PayPal, e può durare da 1 a 30 giorni lavorativi. Solitamente però la somma è di nuovo visibile sulla sua carta già dopo 5 giorni lavorativi.
Ci dispiace tantissimo per inconveniente causato. 😞
Alice
Miinto Customer Success
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