Milanoo Reviews 

Im writing here, responding to your enail. The percel arrived om December but I could never place the return sonce the cost of the return where over 100£
My point of discussion is that shoul be clear on the website and highlighted that the return have to be made in china. I would have never buy something that I knew i could not return. As an online shop this is unacceptable, you will never be able to try your clothes and moreover it's a scam couse just after you buy you know you have to send it back all the way to CHINA.
Unacceptable, I'd like to have a refund!

Well I placed a order over a week ago, and I haven’t had any updates or anything. From the reviews I should of never ordered here from the first place. Can someone please help me about my order this is ridiculous! I only ordered a pair of boots. I don’t know my order number because I never got a email from you all

Worst experience ever !!! don't even think about buying anything from this website! I ordered a dress on March 5th and until now I haven't received anything even though I paid extra fees for express expedition !! They're trying to scam me into paying extra money to be delivered and they're lying about the possibility to destroy the item if I don't pay !! which it's not true !!!!! BIG DISAPPOINTMENT

This was an incredibly unfortunate experience. BUYER BEWARE! These items come from China and if you are not happy they will offer you coupons. I tried to send my order back to even get a partial refund. I would have to pay for shipping and a 15% fee to return. My whole order was $502.96. When I went to ship it back, the cost was almost $300. There is no way to return it and make it worth it. I wish I had read reviews before ordering. The dresses (ordered 4 of them) were not the fabric or color or quality I thought I was getting. I am at fault for not doing more research but this is NOT the place to buy if you are in the US. By the way I ordered on 1/17/2023 and the items came the first week of March.

I placed and order with this company over a week ago and paid for expedited shipping and stil have not recieved my order. I understand that processing can take up to five days but it has been well over 5 working days and more than 7 total. I do not believe it is an okay thing for someone to pay for expedited shipping and still have to wait a week to get their item especially since the funds are taken from their account within seconds of placing an order. This is really ridiculous.

My order has been processing for over 10 days and I haven’t received any updates. I have an occasion on the 20th and I’m afraid the two pairs of shoes I orders won’t be here in time. I want to be at least able to track the order but I can only see that there are still being processed hopefully I can get some help. My shipping date is 3/01/23 it is now 03/09/23

It's always not easy for me to find the suitable boots. I told the service agent my concern and they did a free customization for me! Very happy when I receive the boots, they fit well.

I really like their customer-service bc they are quick to reply back & help. Even ordinary shops around the World buy from Milanoo & sell it more expensive. I think Milanoo is top-notch in quality & customer-service👍👍

I ordered boots, they have been processing my order for a number of days and it says my latest shipping day was the 6th of March. They ask if this was a special occasion and the date, I even paid for expedited shipping. No update or response from Customer Service.

The item was different than in picture and to return you have to send to China on your own expense and they wanted to charge fee for return that I got removed after explaining legal consumer rights in the Uk…

Terrible terrible terrible. I’m very upset I ordered boots that I never received. I actually paid extra for 1 or 2 day shipping and that was expensive but I really needed the boots fast. I never got them been trying to contact customer that’s a dead end. It’s been over a month almost 2 and still haven’t received the boots . I just got tracking info about 2 weeks ago and it keep saying that the tracking number can’t be found. THIS SITE IS A SCAM DO NOT WASTE UR TIME AND MONEY . Communicate is HORRIBLE that’s if u actually even get a response.

The party dress was beautiful and much lovelier than shown in your brochure. It also fitted so well, so my niece was very pleased. We were concerned on delivery and the express postage arrived on time. Our next order will allow more time for production.
Many thanks for all your effort
rod buckell

I ordered a pair of shoes that do not fit,The shoes were lovely and great quality, shame about the size!

However I have asked to return and they offered £10 refund for £65 shoes. I said I want a full refund instead and have not heard back from them in several days, although it states they respond in 24hours and I have tried to contact them on all their media sites! Better customer service is needed!

I ordered a pair of dance shoes. It has all gone perfect. E-mail support is also efficient, they always answered me quickly and with precision. I am very satisfied. Thank you.

The coat was not a small size so after waiting one month to receive the order, I returned it. I found the prompts on the website for the return impossible to navigate. I went to the UPS store that day and paid to return the coat. I doubt they will refund me. Never again...

I am unable to unsubscribe to the newsletters. My account has not been verified, and no email address is available from the customer service. I keep receiving emails that I don’t want and no way to stop it. It has been going on for monthes.

Would love to put 0 stars. The conversation I’ve had with so called customer services in regards to returning a product is nothing short of ridiculous. You submit your case and wait for them to get back to you. They ask for pictures. Then argue with you. Then finally send you a long detailed returns policy which involves you losing 15% of what you paid. Non refundable shipping costs and you have to pay for the shipping of the returned goods.DO NOT USE THIS SHAM OF A COMPANY

Have asked over five times to be removed from their mailing list. Been told twice I have been removed and more marketing emails keep coming! Been over a month of battling with them to remove me, their last email stated they are not sure why they are still coming and then nothing since, even though I keep asking them to kindly remove me! Now I’m being ignored!

Highly do NOT recommend I ordered a some boots and when I received my order it was something totally different from what I ordered, tried contacting customer service but they was no help at all, do not shop here!

This company is a SCAM!!! They're stealing images from other brands and pretending it's the product they're selling. I bought a coat from them and when I received it, it looked NOTHING like the photos. I used Google Lends to search up the photo and found out that it's actually a product that Spirit Hoods sells!!! I contacted Spirit Hoods to let them know that Milanoo is in violation of copyright infringement. I also was not able to return the coat because they have a 14 day return policy from receipt which I missed so now I'm stuck with this knock off, hideous coat that looks nothing like what I thought I was buying. Do not purchase from this company!! I also found out that they stole photos from David's Bridal a couple years ago and got sued for that, so this company is clearly a repeat offender!