Milesandmore Reviews 

Miles & More failed to credit two eligible flights despite multiple submissions of boarding passes and receipts. One claim was wrongly rejected, the other partially credited. Customer support was unreachable in any meaningful way — emails no longer work, web forms lead nowhere, and hotline agents could not resolve anything.

I spent hours on international calls and was left 15 points short of Senator status before a long-haul trip, which caused loss of benefits and unnecessary stress. I was ultimately forced to use a valuable eVoucher just to reach the status I had already earned.

An ADR complaint has been submitted, but no response regarding the Miles & More issue so far.

Very disappointing experience for a loyalty program.

Miles and more is a scam. When you pay for upgrades they just take your money and do not award the benefits. They are basicly stealing money.
They do not respond to phonecalls or tickets made on their website.

Miserable website that does not work half of the time. They also force-changed the supplier of their credit cards that offer banking on their site now. That part of the website is a total disaster. The force-diable autofill of the username to annoy users and break password managers, and the website takes ages to display changes they make when setting up the account (several hours). Totally useless.

I have a frequent traveller Silver card valid until february 2026, but after it will be finished, because I don't have enough miles to keep this status. Since the system changed because of the Lufthansa management, it became horribly complicated with this miles/qualifying, Hon Circus, Senator (?! LOL) etc. system (impossible to understand), and they also became much less generous for the rewards. If you don't fly every week you have almost no chance to get a free flight outside Europe or something more interesting than socks !
A few days ago they sent me a message about my requalification : I was supposed to pay 650 swiss francs (!!!) to continue to be frequent traveller silver. What a joke LOL !!! My only advantage is to have breakfast in the business lounge when I start early from Geneva and Zürich, but nowhere else, so a pretty high price for a few visits in the year !
They should improve their system because the concurrence is increasing and some companies like Etihad, Emirates or so offer much more attractive flights and prices, for instance to India.

I've written to M&M three times in the last 30 days about missing points providing all possible evidence. No response at all, and I'm a Senator, theoretically I should get preferential treatment, or not ? Try to phone the call center but arrived in call-center in Rumanien/Bulgarien/turky/... I do not know where but for sure not in central EU -- I also fly Eurowings frequently. The website is terrible, it loses information already entered, takes 5-10 minutes to send booking confirmations (sometimes even longer), no answer for request of refund of taxes, etc.

As lifetime senator, I regret my prior commitment to Lufthansa. Outrages fees for “free”, as their agent call them, mileage flights in business are an insult to a lifetime loyalty. I an only recommend not to commit to M&M but take up almost any other loyalty program.

Senator abysmal idiocy.

Senator member, after 7 weeks, I still did not receive the new tags and service cards for luggage.
I sent 2 emails and made 2 phones calls to reclaim them.
First reply : "We will send it in 20 days max"
Second reply : "We do not deliver tags anymore, only virtual card
Third reply : "You will receive it by the end of the month (November)

Then, suddenly, my Senator card number was changed, without Miles and More ever informing me.
This created a mess in 2 bookings to Marseille and Rome this week.
Called again.
Reply : "You asked for a change of service card number"
Abysmal idiocy : NEVER ASKED FOR SUCH A CHANGE. WHY WOULD I????

Absolutely abysmal. Had two business class flights, which were not credited to my account. I spent hours and multiple calls trying to get these flights to be credited with no success. Absolutely ridiculous service. I am leaving miles and more!

The website and app are horrible experience when you want to book an award. Along with bad experience, constant captcha and OTP are used in all inappropriate places (these should be only used when you are actually placing an order).

Latest today, searching for available award just comes back with a jumbled up page.

Why won't Lufthansa replace the entire IT team that designed and implemented this website? Typical philosophy should be that the IT team needs to work hard so that users have an easy and pleasant experience. Lufthansa Miles and More's philosophy seems to be reverse. Is that by design so that customers are not able to use their miles even at inflated level of miles required?

I would give it a zero if u could. Miles and more co2 compensation is a total scam. I paid over 300€ and never received my points. I emailed and called the customer service 12 times and no one solved my problem. Lufthansa is a thief.

Miles & More feels like a scam right now.
The website shows award flights that can’t actually be booked, and the flights that are available don’t appear at all.
I’ve wasted countless hours trying on multiple devices and browsers, only to get constant errors.
Customer service confirmed the mismatch but said they can't do anything, it's the web that works bad and it's know for very long time. (they use a different system themselves where they see the correct things).
I can't use the miles I've earned, and the whole experience is frustrating and time-wasting.

I flew over 30 times this year with economy premium tickets and am not anywhere near a senator status… dont even have a 30% yet… you have to fly europe to US on business class every Monday and return on Friday to achieve that… the program is made to be impossible to achieve the status unless you are buying business/first class tickets in which case sou dont even need it… absolutely MUST be avoided if you have other options, fly with any other company which offers loyalty programs.

The support is terrible. I paid for a climate compensation and after a month and several requests I still have neither the points that I should get, nor is the compensation visible at all on their website. Their systems are buggy as hell, resulting in many errors and corrupted order numbers, etc. – and it seems like they just don't care about anything – I don't even know where the money for that payment went.

I have a Swiss business class ticket - flying to Sydney (code sharing on SQ) no LH group flights. I am getting no status recognition - Why don’t you get any points eventhough it is LH ticket?

Miles and More is the closest you can get from a scam. All easy to buy their bundles, no questions asked. However, if you try to book an award flight or even get the miles you earned from previous flights the system will pose all sorts of blocks for the transaction not to go through. Even worse, the payment is processed and the money is taken out from your card/account, but the flight is never confirmed. This is not an exaggeration, they charged 3 different cards for the same booking and I ended up without the flight and I have to "wait" or open a thousand tickets to see if they will refund me. Apparently the only way to use the miles is to overspend in very expensive needless products in their platform.

Terrible. Worst service quality ever. You need to keep track in every trip to see if your miles were actually counted. They most likely will not, so you have to open a request in the webite that will be rejected, you call the service support, they make you wait for at least 15 min in a call you are paying per minute... to tell you to open the request ticket again....and it gets rejected again...

I strongly advise against joining Miles & More. The account security is weak and the technical support is terrible.
Whenever I contacted customer service, the sound quality was awful and I kept getting transferred between different countries, even though I called my local support number.
I’ve now decided to close my account because of this experience.

Since they changed M&M miles spending condition in june 2025 it's not worth it anylonger.
You have to spend way more miles than before, and the additional fees on top are catastrophic.
I stopped using Lufthansa and I am now using other flight alliances instead.

After trying to use my thousands of miles awards, including partner airlines, I discovered it is less expensive to pay for a ticket, any ticket. The fees charged on top of the miles are exorbitant. Perhaps they are useful for upgrades but I seriously doubt it and would not waste time trying to do it.

I have been frequent flyer with M&M over years via SWISS. The requirements to keep the status have been increased and cumulated miles have lost their value. Furthermore, recently I was told that certain fares (in this case Turkish) do not carry any miles associated. So for the first leg of my trip I got miles but for the return trip not. This screwed completely my status renewal planning. Obvioulsy, in a remote section of GTC in the partnership with Turkish (after 6 or 7 clicks of navigation you could find this hidden somewhere). However, this should be a clear disclousure on the whole selling of their product which says: "You can earn miles for ALL sorts of products and services with our Miles & More partners."... and not "SOME". Definitely misleading advertising.