Milk & More Reviews 

28,995
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,818 reviews, reviewers had a great experience with this company. Customers frequently praise the dependable doorstep deliveries, noting that fresh items arrive promptly regardless of harsh weather conditions and without disturbing the household. Consumers also appreciate the wonderful convenience of adding extra groceries online up until late in the evening for early next-day arrival. However, some reviewers were not happy with the product quality, mentioning that milk often goes sour quickly when left outside during early morning warm weather. A few other people also felt that certain goods had a noticeably shorter shelf life than expected or occasionally arrived missing from their scheduled orders.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Product

Customers had positive experiences with product, appreciating the wide selection of goods, fresh milk, and... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability and convenience.... See more

Order

Clients share positive opinions on order, highlighting how convenient and straightforward it is to use the... See more

Quality

Users describe ambiguous interactions with quality, reflecting a high level of disagreement among consumer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

I have always had my milk delivered. Milk & More deliver on time, leave milk, groceries, garden compost in my desired safe place. Early morning delivery suits me. In this heat not left out to go off... See more

Rated 5 out of 5 stars

Delivery has been 100percent. If an item cannot be delivered..v rare. have always received an e mail to advise me. Been with Milk and More for many years and delivery comes promptly in all weathers. G... See more

Rated 5 out of 5 stars

We have nothing but praise for Milk & More. Our 'invisible' milkman never misses despite having to deliver out in the sticks in all weathers. He is so quiet not even the dog hears him. Being able to... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,995)

1,741 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All works pretty well as intended

All works pretty well as intended, if a product is unavailable an alternative is supplied
On one occasion when I had forgotten to cancel and was away the milkman found the uncollected bottles and made enquires to ensure I was OK.

July 15, 2026
Unprompted review
Rated 2 out of 5 stars

I have been a customer for about three…

I have been a customer for about three or four months, since then I have had need to call them four or five times regarding, wrong orders, missing orders and substituted loaves of bread that I have told them I would rather have non than a white loaf. Then the last delivery was late due to a breakdown but in the end didn’t arrive. They are spot on with refunding each time but that isn’t why I became a customer. I want regular, accurate deliveries, not apologies. I have tried using the contact form on your site and it doesn’t work. It just keeps telling me that certain characters are under line. And I have also tried sending an email with the contact details that you gave me in this review and it says that they cannot send as an address does not exist. I really am getting through the board with dealing with your company. It is touch and go but I am going to cancel my account in the next couple of days.

July 13, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Peter,

Thank you for sharing your feedback.

We sincerely apologize for the inconvenience caused. We have tried to locate your account using the information provided, but unfortunately, we were unable to find any account registered under those details.

Could you please send the first line of your address and your postcode to contact@milkandmore.co.uk? Once we receive this information, we will be able to investigate the issue further and assist you accordingly.

Thank you for your cooperation, and we look forward to resolving this matter for you.

Kind Regards,
Rabia

Rated 5 out of 5 stars

As an oldie who doesn't have a car

As an oldie who doesn't have a car, I'm dependent on delivery of milk, rather than carrying the added weight of milk from a supermarket. It doesn't matter what the weather - my wonderful milkman makes it through gale-force winds, torrential rain and heatwaves to deliver. I'm also pleased not to be adding to plastic waste by using glass, reusable bottles.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Glass bottles, easily recycled.

Our milk arrives overnight in recyclable glass bottles so no plastic waste and empties are collected next time. It’s also reliably delivered on specified days of the week. My order can easily be changed up to late evening before delivery and it’s also easy to pause deliveries for holidays.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Milk & more make ordering and managing…

Milk & more make ordering and managing our deliveries really easy through the app. We never see our milkman as he always delivers early in the morning, which means we have our milk in plenty of time for our breakfast. I wish more people would get their milk delivered - it's so much better for the environment having recyclable glass instead of the growing problem of waste plastic.

July 15, 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication

Delivery staff are absolutely wonderful people - hard working and diligent.
Sadly, after using the company for a long period of time, we are reluctant to order further products. Reason for this is, after no notice the beautiful sourdough bread has been removed from the order list. We tried to find out why they stopped selling the bread but no response. Very poor customer communication from our experience.

July 1, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Trevor,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We would be happy to have a further look into this for you therefore, We have sent you a separate email for more information, in order to assist.

We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Rated 5 out of 5 stars

Love this company

Love this company, so reliable and on time deliveries. Great choice of other options. I get my milk butter and eggs from these guys. Highly recommend and your supporting farmers 👏

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

My parents have been having milk delivered for many years and can not fault the amazing service we have had, they are guaranteed in any weather and always kept up to date, highly recommend

July 13, 2026
Unprompted review
Rated 2 out of 5 stars

Confusing app

I have always found your app difficult to use. I was trying to increase my regular order which was not difficult but when I checked to see if I had done it correctly I saw a lot of confusing information. So I shall have to wait until tomorrow’s delivery to see if i got it right

July 12, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Kenneth,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that you found the app confusing when managing your regular order.

As discussed over the call, we hope your issue has now been resolved and that your delivery arrived as expected.

We've passed your feedback regarding the app's usability to the relevant team for review, as we're always looking for ways to improve the customer experience.

Thank you for your patience and for bringing this to our attention. We appreciate your support and hope to provide a smoother experience moving forward.

Best Regards,
M.Ali

Rated 5 out of 5 stars

Dependable

Dependable, always informed of changes in deliveries in good time, easy to contact and make requests online.

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Fresh milk left out for hours in the heatwave

Fresh milk, juice and fruit delivered to your doorstep before midnight and is left outside for several hours!
They promise your milk to be delivered by 7am, but they come the night before, meaning your milk will spoil in the heat before you get up in the morning. Totally unacceptable.
I’ve had 2 deliveries spoiled because of this, customer service told me to buy a cool box! Unbelievable. Maybe deliver as close to 7am as possible so it’s still fresh!!

Also, I’ve had items missing on multiple occasions due to stock issues, only once have they refunded without me asking!

July 4, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Jennifer,

We appreciate you taking the time to share your feedback and we're very sorry to hear about your experience.

We've tried to contact you to discuss your concerns directly, but unfortunately, we haven't been able to get through. Regarding delivery times, our delivery window is between 11:00pm-7:00am.

As each delivery route covers a large number of households, we're unable to guarantee a specific delivery time within that window, and some customers may receive their orders earlier as per the distance nearest to the depot center than others. We understand that this may not suit everyone's circumstances, and we appreciate your comments on this.

We have refunded you for the missing items and we will pass your feedback to the relevant teams to ensure this won't happen again. Customer feedback is extremely important to us and helps us identify areas where we can improve our service.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

Rated 5 out of 5 stars

I have had a milkman for 50 years

I have had a milkman for 50 years. When my service was closed I was devestated. The shops are not near and summer or winter, through out Covid ,Milk and More have continued with this impeccable service. My milkman never fails to deliver and I am able with the app to alter my deliveries as needed. I know that if I am ill,milk and more will deliver anything I need.

July 11, 2026
Unprompted review
Rated 4 out of 5 stars

Normally all good

Normally all good, and I'm pleased to receive my oat milk as well as some dairy (for coffee only) in recyclable bottles.
However, my loaf of bread didn't arrive on 4 July 2026 - my only complaint!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable deliveries 3 times a week

Reliable deliveries 3 times a week. In the hot weather I set my alarm for 4.30 a.m. to bring the milk in as soon as it arrives. I am able to do this because my milkman is so regular with his timing.

July 11, 2026
Unprompted review

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