Milk & More Reviews 

28,997
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,997)

1,745 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love everything about Milk & More

I love everything about Milk & More and rely on them for regular deliveries of not just milk but sparkling water, butter, household supplies, the list goes on. There is a brilliant feature where you can add items until 9pm the evening before the next delivery date, which has saved me on many an occasion! The delivery people do a great job.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Dairy to door

I have used Milk &More for years,and it's super reliable. Fresh milk always there on the doorstep when you get up .Early enough to bring in if off to work you go or to put in the cuppa to ease the start to the day.And now they offer other lovely products too.

July 29, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. Despite having a wooden box and a cooling bag inside it the milk goes off within hours and I have now given up on Milk and More for fresh milk and pastries (stale). Such a shame as I really wanted to support this tradition when we moved recently. This company is inconsistent and offers poor value. Pouring milk down the drain is not my idea of sustainability!

July 18, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Paul,

Thank you for sharing your feedback with us.

We sincerely apologize for the issues you've experienced with milk quality and the quality of the pastries.

We did try to contact you to discuss your concerns further; however, unfortunately, we were unable to get through. Please rest assured that we have escalated the issues you've raised to our Quality Control Department for investigation and review.

Your feedback has not gone unnoticed, and we want to assure you that we're actively working on addressing these concerns.

Thank you for taking the time to share your experience, and we hope to have the opportunity to restore your confidence in our service in the future.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

I’m old enough to remember when you…

I’m old enough to remember when you could only get milk delivered to your door. I think this is the most ecologically correct way to get milk. My milkman is reliable and he always delivers my order even when I have to amend it at short notice.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable

Very reliable, our milk is always waiting for us when we get up! Able to order up to 9pm the night before which is great when you need emergency bread! Excellent service.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Speeding and banging doors

July 28, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Steve,

Thank you for taking the time to share your feedback.

We're sorry to hear about your experience regarding speeding and door banging.

We have previously emailed you requesting further details so that we could investigate this matter thoroughly. Unfortunately, we have not yet received a response.

We would appreciate it if you could send the details of your experience, including your first line of address, postcode and any relevant dates, to contact@milkandmore.co.uk so that we can look into this as a priority.

We look forward to hearing from you and having the opportunity to address your concerns.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Very reliable service.

Very reliable service.
Eco friendly (electric floats, glass reusable bottles)
Super convenient. I like being able to add to my order up to 9.30pm

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Completely clueless

On behalf of my vulnerable elderly client I am completely disappointed in the service from milk and more. She was transferred to them because her local dairy closed and was taken over by milk and more.

We were told she needed to pay by direct debit. I became concerned because despite having invoices milk and more were never taking money. I called numerous times to raise this issue only to be told by reps at milk and more they will take it on X date.

She has never received emails or a call from milk and more chasing payment , we have always contacted asking to pay and told it will be definitely be taken out her bank.

Today I received a call from carers to say she had no milk delivered on Friday. I again call milk and more firstly to be told I must be mistaken as they don’t deliver to that address, when I explained she was a customer that transferred from another dairy that changed matters. No one seems to have a clue what is going on at customer service and you get passed department to department.

Milk and more ceased her account without any prior warning which I find completely baffling. Administration is clearly lacking at milk and more.

July 27, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Gemma,

Thank you for sharing your feedback with us.

We are very sorry to hear about your client's experience and understand your disappointment.

We have previously sent an email requesting further details so that we could investigate this matter; however, unfortunately, we have not received a response.

If you could please email the relevant details, including your client's account information and contact details to contact@milkandmore.co.uk. We will be happy to carry out a full investigation and escalate the matter to the appropriate team for review.

We would appreciate the opportunity to look into what happened and work towards a resolution. We look forward to hearing from you and assisting further.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Years of excellent service

For all the years I have had my milk delivered by Milk and More they have been excellent and reliable delivering in all weathers and very early in the morning too. 10 out of 10. 🤗

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

This company used to be reliable…

This company used to be reliable however, in the last few months I have had 3 missed deliveries and 2 contaminated bottles of milk and juice.
Although the customer service apologises they do not offer a refund until I ask for one. Also they do not offer compensation for the inconvenience of not being able to have breakfast until I go to the shops. Very poor customer service.

July 25, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for sharing your feedback with us.

We are very sorry to hear about your recent experience with us.

We have previously sent you an email requesting further information regarding these concerns; however, unfortunately, we have not received a response.

If you could please send us the account details at contact@milkandmore.co.uk so we can investigate and escalate the matter to the relevant team for further review.

We appreciate you bringing this to our attention and hope to hear from you soon so that we can look into this thoroughly and work towards resolving your concerns.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Fantastic Service

Deliveries are always nice and early so the milk is here in time for breakfast or whenever you need it.

If there are going to be any issues with delivery staff holidays we receive emails informing us that delivery times are subject to change, which is very fair.

It’s so easy to skip or edit deliveries up to 9pm the night before.

A wonderful service, we’re so pleased to be a part of The Milk and More Family and doing our best to protect the environment.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Complete fraud

Complete fraud
Deteriorated from the 70s flavours variety were all different filling a top and bottom tray like coco nut rose cheery lime lemon coffee now 4 bland flavours repeated 4 x
Go bankrupt or bring the old thing back

July 24, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Ruby,

Thank you for taking the time to share your feedback.

We're very sorry to hear that you were disappointed with the flavour selection.

We previously sent you an email requesting further details about your concerns, but unfortunately, we have not received a response. We would really like the opportunity to investigate this for you.

Could you please email us at contact@milkandmore.co.uk with details of the specific product and the flavours you were unhappy with? Once we receive this information, we will be able to investigate the matter further and, if necessary, escalate it to the relevant team for review.

We appreciate your feedback and look forward to hearing from you.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Great Delivery

It great having our milk delivered early in the morning and also it helps with glass bottles to be more green. We can also add other items to our order for delivery at the same time as the milk. The delivery service is good.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service of fresh milk

Great delivery service of fresh milk, I have been using this company for years and I can’t fault their service and customer care. Ordering extra milk or other products is easy on the website or app, you can suspend deliveries when away. I was always forgetting to buy milk on the way home, so this is super convenient, you can order extra milk for the next day before 9pm. It has been delivered in all weathers too.

July 24, 2026
Unprompted review

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