MILK Books Reviews 

11,736
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,911 reviews, reviewers overwhelmingly had a great experience with this amazing company. Customers frequently share that the custom photo books and high-resolution printed items feature stunning image clarity, thick pages, and gorgeous covers that beautifully preserve their most cherished life memories. Consumers also find the online design tools and website interfaces remarkably intuitive, making it simple to arrange layouts and organize photos when building personalized keepsakes. Some reviewers were not happy with the final product, mentioning occasional print flaws like dull colors or minor image bleeding, alongside unexpected delivery fees that created frustration and made customers hesitate to purchase items again.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional print quality, thick... See more

Quality

Consumers find quality to be positive, highlighting professional craftsmanship, excellent photo printing, and... See more

User experience

Clients share positive opinions on user experience, describing the website and design tools as intuitive and... See more

Website

Reviewers mention positive feedback about website, consistently praising how user-friendly, intuitive, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive quicker than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QUALITY KEEP SAKE FOREVER!! So impressed with my beautiful linen cover photo book that has a striking resemblance of a high end coffee table book which will be forever on display of our most cherished... See more

Rated 5 out of 5 stars

We made our wedding magazine after receiving all our wedding pictures. The book was incredibly easy to put together with many different options in page formatting and style. We received the book... See more

Rated 5 out of 5 stars

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! Th... See more

Rated 5 out of 5 stars

Milk always deliver excellent quality and this was no exception. I usually order the hard cover books, but because this was a smaller album with less pages, I opted for the soft cover. It is beautiful... See more



Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Association or Organization
  4. Gift Shop
  5. Hobby Store
  6. Wedding Service

Written by the company

Create High Quality, Custom Photo Books & Photo Albums Online With MILK Books. Design Your Photo Book Using Our Digital Photo Book Software.

MILK Handcrafted Photo Books

Written by the company

Satisfaction promise
We guarantee the quality of our products.
Worldwide shipping
Great value shipping wherever you live.
Free secure storage
We never delete your printed projects.
We use the finest materials
Every book and album is carefully created using premium papers, fabrics, binding and inks.
We offer the best quality digital printing
We use age-old bookmakerʼs techniques combined with industry-leading printing presses for the best print results.

Satisfaction Promise

We guarantee the quality of our products.

At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(11,736)

2,017 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Easy

The website is easy to use. It was so simple to upload our pictures, create personalized layouts for each page, and use a variety of presets to create a beautiful design for our book.

July 3, 2026
Rated 5 out of 5 stars

Milk … and honey! Excellent.

I had over 1000 images to manage and plan how to compile into an eighty page A4 magazine. My picture file quickly loaded into the milk app and after selecting my preferred page layout template, pictures automatically flowed into the pages like magic! After resizing some, changing others and a little fine-tuning, an hour later it was on its way to print. Ten days later the Milk Man arrived with my package. The corrugated outer box revealed another presentation box immaculately wrapped in crisp white paper. The packaging was exquisite and my magazine magnificent.

July 9, 2026
Rated 1 out of 5 stars

They delete books if you have not made…

They delete books if you have not made any changes in 90 days and this is not mentioned anywhere. They also give you less than a year to complete it. I went to complete my book 5 days before its due date and found it gone.

Honestly pretty poor UX and poor clarity around the process. Wouldn't recommend.

July 23, 2026
Unprompted review
MILK Books logo

Reply from MILK Books

Hi Lindsey,

Thank you for your feedback.

We are sorry to read of the frustration caused, as this certainly isn't our intention.

To clarify, as MILK Books is not a long-term content storage service, projects are removed after 90 days of inactivity. Reminder emails are sent before a project is removed, so customers have the opportunity to keep their project active. We have a knowledge base article about storing projects here: https://support.milkbooks.com/knowledge/storing-content

If you find your project has been removed, you can contact our friendly customer service team at contact@milkbooks.com with the project title, and our team can look into whether it can be restored to your account.

As we haven't heard from you about this issue, one of our Customer Service team have emailed you to look into your concerns.

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We couldn’t be happier with our Milk Photo Book! We chose it for our wedding album, and the quality exceeded all our expectations. The print quality is stunning, the colours are vibrant, and every detail of our photos came through beautifully. The materials feel premium, and the finished album is something we’ll treasure for the rest of our lives.

The design process was simple and intuitive, and the final product was packaged perfectly and arrived in excellent condition. If you’re looking for a high-quality wedding photo album that’s both elegant and built to last, we couldn’t recommend Milk Photo Books more highly. Thank you for helping us preserve such special memories! 🤍

July 1, 2026
Rated 5 out of 5 stars

Amazing quality

Amazing quality. So happy with the the cover, pages, and print quality of my album. Highly recommend this company.

July 9, 2026
Rated 5 out of 5 stars

I will be a repeat customer.

This is the highest quality and most beautiful option I’ve tried for family photos. The tools to build our book were easy to use and the printing is such great quality. I will use MILK again next year.

July 2, 2026
Rated 5 out of 5 stars

Great quality book

Great quality book! I also appreciated that Customer Service reached out to me to notify me of a potential printing issue. They gave me the opportunity to go back in and edit the issue before they proceeded with printing.

July 2, 2026
Rated 5 out of 5 stars

It was the best wedding gift we could…

It was the best wedding gift we could have received. We made it our honeymoon photo album and it turned out lovely, amazing quality. Very easy to use and the staff were very kind and prompt with our questions.
We will definitely gift this to another special couple soon!

July 7, 2026
Rated 5 out of 5 stars

Book is beautiful.

Book is beautiful.
Online scrapbooking optinos made for easy design.
Price was excellent. My wife was delighted.

July 1, 2026
Rated 1 out of 5 stars

I was disappointed in the quality for the price

I was disappointed in the quality for the cost. I ordered from another company a second album and I must say much better quality and value.

July 1, 2026
MILK Books logo

Reply from MILK Books

Hi Jodi,

We are sorry to hear that you're not happy with your order.

As we haven't heard from you about this issue, one of our Customer Service team have emailed you to investigate as per our Satisfaction Promise - https://www.milkbooks.com/satisfaction-promise.

Best wishes,
The MILK Books Team

Rated 5 out of 5 stars

So so worth the money

So so worth the money! The only way to do wedding photos (or any once in a life time event) in print in my opinion.

Quality is just incredible and the design process is so easy. Would recommend to anyone.

June 30, 2026
Rated 5 out of 5 stars

Amazing Experience with Milk Books!!

Amazing Experience with Milk Books!

Not only was customer service and the PR team there lovely they provided the move beautiful product to have to remember my wedding. Such a unique and well made book, such good quality and construction, will definitely be ordering more from them in the future.

June 18, 2026
Rated 5 out of 5 stars

MONEY WELL SPENT!

Im so impressed with the quality of this book, it was a lot of money to spend but money well spent! Im so happy that i have a beautiful memory of our wedding day, these photos deserve to be displayed. Uploading the photos to the website was really easy and changing the layout of each page was simple and very user friendly. No part of the process way difficult, just choosing what photos to include!

July 3, 2026

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