Milkmymobile Reviews 

75
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

I had mixed feelings about my experience with Milkmymobile. Initially, I was hesitant due to some negative reviews, but everything went smoothly for me. My device was received, inspected, and I got pa... See more

Rated 2 out of 5 stars

Best price on the internet. But boy do you pay for it. No communication whatsoever. Despite constant efforts. If you're willing to wait weeks for payment to come through while diving down the rabbit... See more

Rated 1 out of 5 stars

Terrible company! I sent my mobile on the 24th of August have sent numerous emails about this and they have just updated last week they have my mobile but have heard nothing since!!! I will be conta... See more

Company replied

Rated 4 out of 5 stars

The only reason i didnt give milkmy mobile a 5* rating was the slow response to my emails and payment took a bit longer than expected.However Harrison was helpful when he did reply and i got the best... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

We help the UK consumer 'cash' in their old gadgets - whether that be an iPhone, Galaxy or an old Nokia 3210.


Contact info

3.0

Average

TrustScore 3 out of 5

75 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.0

All reviews

(75)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE this company

DO NOT USE this company , they have had my iPhone 6s for nearly three weeks , it was sent special delivery Royal Mail , so I have proof that they have received it , they haven't notified me or replied to any emails that I have sent them , I will be taking legal advice on what to do next

September 13, 2017
Unprompted review
Milkmymobile logo

Reply from Milkmymobile

Hi Michael,

Per our records, a cheque was issued to yourself on the 1st September 2017.

As we had not received any communication from yourself, we have no knowledge that it was not received.

We will arrange for a representative to contact you today and resolve the matter promptly!

Regards,
Janine

Rated 1 out of 5 stars

Terrible company

Terrible company! I sent my mobile on the 24th of August have sent numerous emails about this and they have just updated last week they have my mobile but have heard nothing since!!! I will be contacting trading standards about this company.! DO NOT USE!!

Will be reported to the authorities LOL ok that's good maybe I will FINALLY get my bloody phone back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! absolute JOKE! NEVER USE THIS COMPANY!!!!!!!!!!!!!

September 12, 2017
Unprompted review
Milkmymobile logo

Reply from Milkmymobile

Update: 27 Sep 2017.

Customer yet to resolve the 'Lost / Stolen' status on the device. Device will be provided to the relevant authorities to resolve.

*******************************************

Hi Megan,

The device sent in from yourself (Order 12747), has the 'Lost & Stolen' Activation lock enabled.

Please respond to our e-mails (support@milkmymobile.com) as we have e-mailed you numerous times to login to your iCloud and remove this lock.

Regards,
Harrison
Milkmymobile Support

Rated 1 out of 5 stars

Dont trust them

Ordered two bags for two iPhones as they gave the best price
1 month later, still waiting for the bags and no responses to my emails when I asked them if they were a scam company...... seem dodgy to me
If they have the bare faced cheek to claim I am not a genuine customer, by all means contact me and I will show you emails and bag requests

Be warned - if you leave a bad review they will report it straight away claiming you are not a customer! They done it to me so I sent the emails and proof to trust pilot, their reporting button should be removed!

September 4, 2017
Unprompted review
Rated 1 out of 5 stars

DO NOT USE Milkmymobile.

I am extremely upset with Milkmymobile.

Firstly after being offered £95 I then received an email saying that the offer had been reduced to £58. I did not feel that that was a fair price so I was willing (grudgingly) to pay £10 for the return of my phone. I tried to send this by PayPal on four separate occasions and each time the account came up saying that "the recipient was unable to receive money".

I emailed them twice to ask for alternative ways to make the payment to ensure the safe return of my phone and have not received a response. I have today emailed again to ask for the company address in order to serve a summons for the return of my property.

I really wish I had not used milkmymobile and have just sent the phone to a reputable company. Avoid at all costs. (If by any chance they have the audacity to suggest that I am not a genuine customer, as they have with others on trust pilot then please feel free to contact me and I will share with you screenshots of the emails I've sent).

August 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Received the satchel very quickly and payment only a few days after I posted the item back. Top job!

August 16, 2017
Unprompted review
Rated 5 out of 5 stars

Simple and fast

Simple and fast - sent in my old iPhone 5c and got the top price on the comparison site of £53.
Paid into my account after 4 days from sending it in. I forgot to remove my iCloud account but they were able to quickly assist me with resolving that.

August 16, 2017
Unprompted review
Rated 1 out of 5 stars

I wanted to write a review leaving 0 …

I wanted to write a review leaving 0 stars! I'm still waiting for my phone that apparently is lost via Royal Mail.
This transaction took place in may. It's now august..
The response I get back every other week I email as there is no phone number is appalling!!!
I feel like I've been robbed!!
Definitely taking this further!!!

August 10, 2017
Unprompted review
Rated 2 out of 5 stars

Best price on the internet...but

Best price on the internet. But boy do you pay for it. No communication whatsoever. Despite constant efforts. If you're willing to wait weeks for payment to come through while diving down the rabbit hole of reviews who haven't received the promised amount then so be it.
I even received a message after payment went through asking for my passcode which I had certainly disabled. Once I refused I received No further communication.

July 21, 2017
Unprompted review
Rated 1 out of 5 stars

*******BEWARE******* Do not use

*******BEWARE******* PLease under no circumstances use this compnay. They were fine to deal with at the start and sent us the envelope straight away so we sent our 5 mobiles to them. WE HAVE NEVER BEEN PAID !! It has now been nearly 4 months and we have so many emails. They emailed us back once to say they were recieved then nothing ever again. We had over £200 worth of moniles and devestated they have done tis. I will be reporting them to everyone.

July 12, 2017

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