Millets - Andover Reviews 

337
TrustScore 5 out of 5

4.9

29 High Street, SP10 1LJ Andover, GB


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Rated 5 out of 5 stars

Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more

Company replied

Rated 5 out of 5 stars

I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more

Company replied

Rated 5 out of 5 stars

I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more

Company replied

Rated 5 out of 5 stars

I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Andover

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29 High Street, SP10 1LJ, Andover, United Kingdom

  • 01264 316877

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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4.9

All reviews

(337)

5,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff made the whole shopping experience better. Time is precious and the staff just got on with help and advice that meant less faff and hassle.

June 22, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

A package to China problem.

I had a parcel to be sent to China via UPS and I had got myself into a terrible muddle. Charlie and Josh were absolutely amazing. They worked through all the issues and problems with patience, calmness and a smile on their faces. They sorted everything for me in the end and I am so grateful to them both. Thank you.

June 12, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

It was my first time visiting and…

It was my first time visiting and buying something from the store at Andover. The lady that served us was really lovely and her service was top notch. Will be visiting again soon.

June 10, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly welcome when I entered the…

Friendly welcome when I entered the shop, good range of products and at good prices , the staff where only to happy to help and answer my enquiries, use the shop quiet a bit for those outdoor items, I am only to happy to give this store 10 out of 10

June 6, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Fab service & advice.

Great service & advice from the team at Millets Andover. Last pair of Merrell gortex in my size & in the sale too! Waterproof, good fit, nice colour & fab price.

June 3, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

It was my 1st time in millets Andover…

It was my 1st time in millets Andover today . An it won't be my last I was served by a gentleman with a lovely lady was in the background putting stock away but also had the time to pop over an see if she could help to they both were a great help made me feel welcome an made sure I got what I needed happy with my purchase an Serve, nothing g to to with the prices but I will be using millets again just because of the friendly welcoming serve which are more then happy to help you

June 2, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Millets Andover to answer my questions and to exchange the goods.

May 28, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were amazingly helpful.

Staff were amazingly helpful.

Helped us pick stuff out, told us about offers,l etc. Just were really nice and helpful.

May 28, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff (as always)

Really helpful staff (as always). They were really knowledgeable and helped me choose I needed for an expedition. Good prices too and lots of discounts.

May 24, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful

May 21, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent knowledgeable staff.

March 28, 2025
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

2 young assistants

The 2 young assistants that served us on Saturday morning, 1st February 2025 were brilliant . If Millets have an incentive bonus for their staff may I recommend the young lady and young man that served us are the next recipients! They were courteous, polite and very professional. If this is the standard of retail assistants then Millets will be on the high street for years. Well done both you’re a credit.😊👍🏼

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff!

Went into my local millets in Andover in Search of some new boots for walks through very wet and muddy conditions.

I was helped out buy Alfie and Angus who had great product knowledge and even helped Research the water proofing information and after trying out a few sizes I was taken to the till to place my order with Charlie.

I was very impressed with how well they all worked as a team to help myself and other customers in the shop at the same time.

I was quickly seem to and was helped to find the Perfect pair of boots that fitted well and had the perfect Specifications for my needs at a reasonable cost.

Will definitely recommend the shop and return if I need any outdoor equipment in the future.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Top tier Millets store

Angus and Charlie were both very helpful. Came in looking for a coat but they didn’t have my size of the specific one I was looking for, however a perfect substitute coat in my size was found. Also bought a pair of shoes, Angus was very helpful and explained the differences between the many different ones available and they luckily had my size! Would highly recommend and will definitely be coming back here again.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful service

Very helpful service. I went in to buy a new coat and the Manager was very knowledgeable and made the whole transaction very easy. I have disabilities and needed help.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice shop

Very nice shop. You can buy everything you need for camping there. Today I did some quick shopping and I will definitely come back there. Very nice service. I asked if I can park my bike near the shop? There was no problem. Everything I bought is of very good quality so I will come back again for my next shopping.

December 26, 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great experience

Really great experience. The assistant was helpful when I was purchasing waterproof and down washing products

December 23, 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing experience

Charlie was so patient, knowledgeable, kind and really understood my requirements.
A credit to the team I will 100% re visit just based on how I was treated today thanks again Charlie, you’re the best!

December 6, 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff

December 2, 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

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