Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more
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I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
Company replied
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
Company replied
Not sure if the staff are rude because the store is closing down, or if the store is closing down because the staff are so rude that there's now a lack of customers. I don't know what you're going thr... See more
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Company details
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you to Martin for going out of…
Thank you to Martin for going out of his way to help me today with my warranty exchange. Extremely helpful and professional.
January 20, 2023
Unprompted review
Reply from Millets - Andover
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful and knowledgeable staff
December 17, 2022
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I came in and bought some hand warmers…
I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth these days!!! Next we noticed the store was delightfully warm and the staff were helpful in getting me 4 pairs of hand warmers for only £2.50, WHAT A STEAL!!!
I would undoubtedly shop here again
December 17, 2022
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I bought a beautiful hat
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding school that specialises in teaching kids how to make helicopter noises with their mouths. I was served by a lady with some very jazzy pink hair who was ever so helpful and kind that I just had to leave this review.
December 17, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, highly recommend.
November 30, 2022
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
great timing
October 17, 2022
Reply from Millets - Andover
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Staff are always lovely.
November 20, 2022
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Super helpful and kind and friendly…
Super helpful and kind and friendly staff made all the difference. They were all excellent and great ambassadors for the store.
November 15, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very friendly staff and a pleasure to…
Very friendly staff and a pleasure to shop in this store.
November 15, 2022
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Amazing
I would like to thank both Charlie and Cheryl for their help today. I was looking for a specific tent which wasn't in stock but a similar item was found which I appreciate. Excellent customer service and top marks for halting what they were doing to participate in the 2 minutes silence for Rememberance.
November 11, 2022
Unprompted review
Reply from Millets - Andover
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Informative staff
Bought a pair of boots the other day, Tricia and the young lad were very helpful and gave me some great advice (:
October 24, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Great Service All Round
Friendly & efficent service instore, prompt delivery (next day). Well Done Millets
October 25, 2022
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I bought some boots
I came into millets to buy some boots for my many children, the staff were very helpful and were able to assist me in selecting the boots. Despite having many children I only bought 3 pairs of boots because it dawned on me that only three of my many children have behaved and thus forth have earned a new pair of boots. I don’t remember the staffs name unfortunately however it may have been Angela but I may be wrong.
November 6, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service
Great service, ordered product in shop for standard delivery. The product was dispatched and delivered in less than 2 days. The product was in great condition.
Ordering in store was easy and the staff were friendly and helpful. I would definitely use the service again and recommend to a friend.
October 9, 2022
Reply from Millets - Andover
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Trisha was really helpful and the…
Trisha was really helpful and the experience was better than I could have expected. She wasn’t at all pushy but just offering advice and help along the way. A very good experience all round.
November 4, 2022
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Andover
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
New coat purchase
Went in to purchase a new coat for my daughter.
Size and colour required not on the rail so Tricia was very helpful and went out the back to check more stock.
Came back and was apologetic that they didn't have what we required.
Informed me i could order online and save on home delivery postage costs.
After 10 mins we had ordered the coat online and on our way.
Tricia was very helpful and a very good customer sales assistant.
October 24, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Went to buy some new merrell walking…
Went to buy some new merrell walking shoes and the staff were very helpful especially I presume she was the manager explained after care on my shoes I purchased and she sold me the cleaning kit for them very good customer care service
October 20, 2022
Unprompted review
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Fantastic staff and shop.
Fantastic, this small shop in the city center was smart and well staffed. Unsure of what I needed I was helped with accurate advice and got exactly what I needed. The staff were patient and had a great sense of humour.
October 15, 2022
Unprompted review
Reply from Millets - Andover
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Just bought a new Peter Storm jacket
Just bought a new Peter Storm jacket. Very helpful and friendly staff. Thanks
October 13, 2022
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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