Staff were friendly and helpful. I bought wellies and a waterproof walking jacket in the recent sale - bargain. The Peter Storm Lakeside jacket is lovely and definitely waterproof! The only reason I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to return a jacket today & I would like to thank Natalie of the Beverley store, for helping me with the exchange of my Jacket & allowing me to exchange the said Jacket,for 2 zip thermal jumpers. T... See more
Company replied
Macy was really knowledgeable, polite and helpful when helping me pick out shoes, I got some merrell shoes in the end and they are really comfortable. The young girl (I didnt catch her name properly I... See more
Company replied
I needed some new waterproof hiking boots as my old ones had given up after 20 years. The service I received today was absolutely first class. The gentleman who served me showed no bias or preference... See more
Company replied
Company details
About Millets - Beverley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
16 Butcher Row, HU17 0AB, Beverley, United Kingdom
- 01482 421132
4.5
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Beverley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service by Sam
Great service by Sam, helping with useful advice when exchanging a pair of shoes...well done
November 27, 2023
Unprompted review
Reply from Millets - Beverley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Beverley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Returned pair of walking shoes that…
Returned pair of walking shoes that leaked to shop. Didn’t have size to replace so ordered to be delivered to my home address. Arrived next day
October 22, 2023
Reply from Millets - Beverley
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Helpful and friend staff
Holly was really helpful in getting the boots we needed to try. Good customer service.
October 15, 2023
Unprompted review
Reply from Millets - Beverley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Friendly and helpful service
Friendly and helpful service from Sam, who was very knowledgeable on the boots available.
October 13, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very very happy with our purchase
October 1, 2023
Reply from Millets - Beverley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Family Fleece purchase
Family Fleece purchase. We went into Millets Beverley, on Sunday afternoon. We needed two adult fleeces and one kiddies fleece. The staff explained where all the fleeces were, including size preferences. All 3 fleeces were purchased within 5 minutes, excellent service, thanks, Tony.
October 1, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very helpful
Went out of his way to make sure I had the best boot for the purpose.
September 26, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I came in Last Sunday looking for some…
I came in Last Sunday looking for some trekking poles and was greeted by a young man called Freddie, he gave me an overview of the range of trekking poles. I didn’t end up buying anything however his product knowledge was impeccable and his service was friendly and I look forward to my next visit. The other gentleman on the till also kind.
September 17, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great store and really helpful staff
I rarely write reviews about shops but I had such great service from the Beverley store I felt I should. Steve who served me was really helpful in making sure I got the correct size in the jacket I bought. I would definitely buy from Millets in Beverley again.
September 16, 2023
Unprompted review
Reply from Millets - Beverley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Great customer service
Great customer service - the friendly staff in the shop helped us, with advice on kids walking boots and socks, and all pretty good value too!
September 16, 2023
Unprompted review
Reply from Millets - Beverley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Staff was really helpful and friendly
August 25, 2023
Unprompted review
Reply from Millets - Beverley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Really helpful friendly staff.
Really helpful friendly staff.
Great shopping experience.
September 9, 2023
Unprompted review
Reply from Millets - Beverley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Friendly staff happy with my visit.
September 8, 2023
Unprompted review
Reply from Millets - Beverley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Well equipped shop and helpful staff
September 9, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I have to say what fabulous staff in…
I have to say what fabulous staff in this store, they are so knowledgable and helpful and nothing was too much trouble.
September 11, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Pricing issues
Nice item and good quality but was on a sale rack with a lot of same colour, near identical items and no individual price tag. When we got to the till the £32 jumper was charged at £57. After seeing the receipt and queried with the sales assistant basically shrugged and said a customer must have put it back wrong. It was more than I wanted to pay but as a birthday present for the person I was with, it was difficult at that point to return it. Much clearer pricing needed.
August 29, 2023
Unprompted review
Reply from Millets - Beverley
Hi E Fraser.
Your review has been greatly appreciated.
I am very sorry to hear about your situation
In-store items do get moved around but if you have any evidence you would like to present then we may be able to look into this further.
Please contact us at onlinereviews@millets.co.uk.
Please include your reference TP40917 within the subject and contents, followed by your full name.
Kind Regards,
Mohammed,
Millets Online Review Team.
Unacceptable incorrect advertising
Unacceptable incorrect advertising. Goods advertised at original price of £50 then £14.00 off in sale making £36. Original price was not £50. It was £30 as was mistakenly left on the article which means the £30 is lower than the sale price!!! In my opinion I received an unacceptable outcome from the Store. Customer Services offered a GOODWILL gesture of £10.00 which means they do not accept they are wrong when clearly they are! I have used Millets many times in the past but sadly will not be using them again as I feel this is morally unfair and wrong.
August 20, 2023
Unprompted review
Reply from Millets - Beverley
Hi Juno,
Thank you for taking the time to leave this review for us.
I'm really sorry to hear that you had a problem with the pricing of our products you received.
So that we can look into this for you further, can you please contact us at onlinereviews@millets.co.uk.
Please include your review reference, TP40202, and in the main body of the email include the following information:
- Your full name
- Your billing address, including postcode
- Your order number
Kind regards,
Dominika
Millets Online Review Team
excellent after sales service
Received excellent follow- up service at Beverley Millets. Took in a pair of Berghaus boots where uppers had broken up after 9 months. Received immediate offer of a refund or replacement. Handled courteously and efficiently, and means I will always have confidence buying here.
August 14, 2023
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.