Millets - Brighton Reviews 

302
TrustScore 5 out of 5

5.0

Unit 3, Air Street, BN1 3FB Brighton, GB


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Rated 5 out of 5 stars

The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.

Company replied

Rated 4 out of 5 stars

Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... See more

Company replied

Rated 5 out of 5 stars

Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... See more

Company replied

Rated 5 out of 5 stars

I was looking for a decent walking boot and Mike at the Brighton Millets really knew his stuff. He provided a customised service asking the right questions to determine my needs and then made some ex... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Brighton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 3, Air Street, BN1 3FB, Brighton, United Kingdom

  • 01273 964665

5.0

Excellent

TrustScore 5 out of 5

302 reviews

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5.0

All reviews

(302)

5,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection / Immaculate shop

Great selection of light coats.
Helpful staff
Shop was absolutely immaculate

April 8, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service.

The manager who attended us was super friendly and experienced. Helped us buy the correct bag for us. He made us feel very welcomed!

March 11, 2023
Unprompted review
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Reply from Millets - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good service

I come to the store today to buy some walking shoes and the customer service was exceptional from Leah and the team at Millets

April 6, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I had a really great time at brighton…

I had a really great time at brighton millets. I was going on a last minute trip and had to get some advice about a backpack and the help I received was really tailored to my needs. Just really happy basically- thanks guys!

March 28, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Nice store layout

Nice store layout, friendly staff. Would shop here again

April 1, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

MILLETS Weather Clothing

No intrusive encroachment by Sales assistant and readily available for help.
Good customer manner and helpful with selection of waterproof and showerproof coats and legins.
Reasonable prices for clothing bought.
9 out of 10

March 15, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

My son is doing Duke of Edinburgh & we…

My son is doing Duke of Edinburgh & we didn’t know where to start. Finley at the Brighton branch was friendly, patient & extremely helpful showing us all the stuff he needed & what discounts were on offer! Great service :o)

March 18, 2023
Unprompted review
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Reply from Millets - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and patient, helping me to find boots that were comfortable and fit nicely. I was also lent walking socks to get a better idea how they'd fit and feel with mine on. Very personable and chatty, especially welcome on a very rainy day!

March 18, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fine expertise With the Human Touch

Otis, the charming face of the Shopj was a gem. I not only was professionally recommended and fitted a pair of hiking boots of top quality with warm socks, but I made a new friend. Otis chatted with me whilst assisting me in purchasing the best possible hiking boots for my needs. He shared Brighton’s best in history and neighborhood Hiking trails. As I trek the world with the new find, I will recall the Otis touch!!!! I can’t wait to go back and gift some shoes for my nephews who live in Hove.

March 7, 2023
Unprompted review
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Reply from Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Nathan was helpful, friendly and smartly dressed and looked happy to be working and did a great job.
I have also gone to other Millets stores and found staff helpful.

March 17, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

I went into Millets in Brighton for a pair of vegan walking boots. After chatting to Otis, store assistant, I was able to purchase a pair of vegan kids boots for £40 - absolute bargain, and they look great too!

March 14, 2023
Unprompted review
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Reply from Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff very knowledgeable and…

Excellent staff very knowledgeable and helpful. Nothing too much trouble.

March 7, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Got exactly what I wanted.

March 9, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking shoe purchase

Excellent advice. Friendly, helpful and efficient staff.

March 6, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Merrell Accentor 3

Just bought some Merrell walking shoes. Excellent product, excellent service, excellent price. Very happy

March 8, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful advice on new walking boots

I was served by a very helpful, polite & knowledgeable young man, who was very patient while I took my time to decide on the walking boots I wanted. The store was clean & bright & well stocked, quite tucked away from the High Street, so I needed to ask for directions. Will return again!!

March 1, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service by Otis

Otis at your Brighton store last week was so helpful and very knowledgeable whilst I was trying to choose a pair of Merrell walking shoes. His reassurance and assistance was really appreciated as I always have difficulty finding the right shoe.

February 23, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Good service in the Brighton branch…

Good service in the Brighton branch today, as always by friendly staff who are keen to help. I picked up some real bargains in the sales section too.

March 2, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Manager Otis was very helpful

Manager Otis was very helpful, very informative on product information and got me a great deal in the sale.
Will definitely shop here again.

March 2, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

So helpful

So helpful! I came to this store looking for a backpack for an upcoming camping trip last Thursday and wasn't sure of what I needed. I spoke to a very helpful person called Otis who answered all of my questions to make sure I was able to make the right decision for me. With Otis' expert guidance, I was able to find my backpack! Cannot wait to use it. Big thanks to Otis :)

February 23, 2023
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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