The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.
Company replied
Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... See more
Company replied
Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... See more
Company replied
I was looking for a decent walking boot and Mike at the Brighton Millets really knew his stuff. He provided a customised service asking the right questions to determine my needs and then made some ex... See more
Company replied
Written by the company
Unit 3, Air Street, BN1 3FB, Brighton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike was very helpful when it came to me wanting to choose a very good waterproof coat and socks for my walking boots he made my experience stress free thank u Mike . 😁 one happy customer 😁

Reply from Millets - Brighton
Damon in Brighton was very helpful

Reply from Millets - Brighton
Mike was absolutely fantastic helping my partner find some walking boots. He went above and beyond to make sure he had the right ones, using his knowledge and experience to guide us into the right options.

Reply from Millets - Brighton
Mike was really helpful and friendly. Thank you!

Reply from Millets - Brighton
How lucky am I? A brand new hiker, and I just happened to stop by Millets (if I’m honest en route to another store) and I met staff member Mike. A self professed outdoors and hiking geek. He had incredible knowledge. Advised me on boots, socks and other kit as well as tips for not getting blisters. And even saved me money on buying something not suitable for me.
I actually thought Millets was closed - delighted it isn’t and delighted we have one in Brighton with such in depth knowledge. We will be back to get kit for my partner and update my kit. If I could give 10 stars I would.

Reply from Millets - Brighton
My wife & I visited Millets for a camping stove and gas, Fin & Mike were fantastic, extremely knowledgeable of all aspects of camping making sure we got exactly what we needed, even realised we needed a kettle!
While I was there I spoke about trying to find a decent gore-tex coat for the last year, again with their wealth of experience the 2nd one on fitted perfect, so another purchase. On our way towards the door there was a few camping chairs that looked very comfortable, more comfortable than the folding 1s we had got so we had 2 of those as well.
So pleased with all our purchases, thanks guys we will return.

Reply from Millets - Brighton
Really great customer service from Mike today, very knowledgeable about the store products, and I am very pleased with my purchase

Reply from Millets - Brighton
Phoenix was super helpful and patient with helping me to choose a rucksack.

Reply from Millets - Brighton
Had such a good experience! Mike was very supportive and helpful. Helped me pick out the best hiking boots for my situation.
Would recommend :)

Reply from Millets - Brighton
Helpful and available staff. Knowledgeable. Good prices.

Reply from Millets - Brighton
Got a perfect pair of walking shoes at a great price. Thanks to store manager Mike for his advice, perfect size and fit.

Reply from Millets - Brighton
Great store with really helpful staff. Especially Mike who went the extra mile to help.

Reply from Millets - Brighton
An good hike shop Mike made it worth the visit

Reply from Millets - Brighton
Michael was so knowledgable about all things expedition wise! If you have any questions at all go here!

Reply from Millets - Brighton
Mike was extremely helpful today. I’d been buying the same shoe for years but I started getting pain. Mike asked very simple questions to quickly identify the issue and then easily explained what I needed to know going forward.
After learning more about my habits he recommended a perfect shoe, I was in pain walking to the shop but not an ounce walking back. Overall my experience was fairly perfect today so I’m writing my first review.

Reply from Millets - Brighton
I went into the shop in some advice for socks to wear for Leadership course for the RN. I asked Mike who was worked there, and he instantly understood what I needed and suggested me multiple socks to suit my budget. He took the time to listen to me, understand and suggested the applicate products.
He also explained to me that he had done a lot of expeditions which reassured me in his knowledge.
If you happen to be in the Brighton branch of Millets, all personnel working here are polite and helpful and will give you all the answers you need.
Thank you

Reply from Millets - Brighton
It's so important that high street shops like this keep going. Trying to buy hiking boots, I really needed to try them on, and the bonus was amazing and knowledgeable support from the staff (thank you Mike!). Great shop.

Reply from Millets - Brighton
Staff really helpful and friendly - nothing was too much trouble. Got chatting to one guy who was really knowledgeable about Sweden which was really useful for our up and coming trip.

Reply from Millets - Brighton

Reply from Millets - Brighton
Max really helped me to find the right pair of walking shoes. He had good product knowledge and was very courteous.

Reply from Millets - Brighton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.