Millets - Brighton Reviews 

302
TrustScore 5 out of 5

5.0

Unit 3, Air Street, BN1 3FB Brighton, GB


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Rated 5 out of 5 stars

The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.

Company replied

Rated 4 out of 5 stars

Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... See more

Company replied

Rated 5 out of 5 stars

Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... See more

Company replied

Rated 5 out of 5 stars

I was looking for a decent walking boot and Mike at the Brighton Millets really knew his stuff. He provided a customised service asking the right questions to determine my needs and then made some ex... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Brighton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 3, Air Street, BN1 3FB, Brighton, United Kingdom

  • 01273 964665

5.0

Excellent

TrustScore 5 out of 5

302 reviews

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5.0

All reviews

(302)

5,236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike was very helpful when it came to…

Mike was very helpful when it came to me wanting to choose a very good waterproof coat and socks for my walking boots he made my experience stress free thank u Mike . 😁 one happy customer 😁

September 13, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Damon in Brighton was very helpful

Damon in Brighton was very helpful

September 11, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Mike was absolutely fantastic!

Mike was absolutely fantastic helping my partner find some walking boots. He went above and beyond to make sure he had the right ones, using his knowledge and experience to guide us into the right options.

September 6, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Mike was really helpful and friendly

Mike was really helpful and friendly. Thank you!

September 5, 2025
Unprompted review
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Reply from Millets - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Expert Advice that I really needed

How lucky am I? A brand new hiker, and I just happened to stop by Millets (if I’m honest en route to another store) and I met staff member Mike. A self professed outdoors and hiking geek. He had incredible knowledge. Advised me on boots, socks and other kit as well as tips for not getting blisters. And even saved me money on buying something not suitable for me.

I actually thought Millets was closed - delighted it isn’t and delighted we have one in Brighton with such in depth knowledge. We will be back to get kit for my partner and update my kit. If I could give 10 stars I would.

August 26, 2025
Unprompted review
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Reply from Millets - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

My wife & I visited Millets for a…

My wife & I visited Millets for a camping stove and gas, Fin & Mike were fantastic, extremely knowledgeable of all aspects of camping making sure we got exactly what we needed, even realised we needed a kettle!
While I was there I spoke about trying to find a decent gore-tex coat for the last year, again with their wealth of experience the 2nd one on fitted perfect, so another purchase. On our way towards the door there was a few camping chairs that looked very comfortable, more comfortable than the folding 1s we had got so we had 2 of those as well.
So pleased with all our purchases, thanks guys we will return.

August 16, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer care

Really great customer service from Mike today, very knowledgeable about the store products, and I am very pleased with my purchase

August 17, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Phoenix was super helpful and patient…

Phoenix was super helpful and patient with helping me to choose a rucksack.

August 13, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Had such a good experience

Had such a good experience! Mike was very supportive and helpful. Helped me pick out the best hiking boots for my situation.

Would recommend :)

August 10, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and available staff

Helpful and available staff. Knowledgeable. Good prices.

August 9, 2025
Unprompted review
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Reply from Millets - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Got a perfect pair of walking shoes at…

Got a perfect pair of walking shoes at a great price. Thanks to store manager Mike for his advice, perfect size and fit.

July 10, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great store with really helpful staff

Great store with really helpful staff. Especially Mike who went the extra mile to help.

July 20, 2025
Unprompted review
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Reply from Millets - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 4 out of 5 stars

An good hike shop Mike made it worth…

An good hike shop Mike made it worth the visit

July 20, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Michael was so knowledgable about all…

Michael was so knowledgable about all things expedition wise! If you have any questions at all go here!

August 3, 2025
Unprompted review
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Reply from Millets - Brighton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Perfect service

Mike was extremely helpful today. I’d been buying the same shoe for years but I started getting pain. Mike asked very simple questions to quickly identify the issue and then easily explained what I needed to know going forward.

After learning more about my habits he recommended a perfect shoe, I was in pain walking to the shop but not an ounce walking back. Overall my experience was fairly perfect today so I’m writing my first review.

July 21, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

I went into the shop in some advice for…

I went into the shop in some advice for socks to wear for Leadership course for the RN. I asked Mike who was worked there, and he instantly understood what I needed and suggested me multiple socks to suit my budget. He took the time to listen to me, understand and suggested the applicate products.
He also explained to me that he had done a lot of expeditions which reassured me in his knowledge.
If you happen to be in the Brighton branch of Millets, all personnel working here are polite and helpful and will give you all the answers you need.
Thank you

June 28, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff, good product range

It's so important that high street shops like this keep going. Trying to buy hiking boots, I really needed to try them on, and the bonus was amazing and knowledgeable support from the staff (thank you Mike!). Great shop.

June 27, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff really helpful and friendly

Staff really helpful and friendly - nothing was too much trouble. Got chatting to one guy who was really knowledgeable about Sweden which was really useful for our up and coming trip.

June 12, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and professional staff

June 7, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Very pleasant shopping experience

Max really helped me to find the right pair of walking shoes. He had good product knowledge and was very courteous.

June 7, 2025
Unprompted review
Millets - Brighton logo

Reply from Millets - Brighton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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