While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more
Company replied
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See what reviewers are saying
Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more
Company replied
Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more
Company replied
Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more
Company replied
Company details
About Millets - Bury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom
- 01617 636620
4.9
Excellent
478 reviews
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Great product , with value
Great service , sales lad Leighton 1184 excellent product knowledge . Good value too .
November 9, 2023
Unprompted review
Reply from Millets - Bury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
A knowledgeable assistant willing to…
Callum 1184 Bury.
a knowledgeable assistant willing to help.
November 5, 2023
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service by Hannah at the tills…
Great service by Hannah at the tills today. Very happy.
November 4, 2023
Unprompted review
Reply from Millets - Bury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Scott was very patient
Scott was very patient, not pushy and generally helpful
November 3, 2023
Unprompted review
Reply from Millets - Bury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Helpful
Scott was really helpful today when i needed a new daypack. He found one that met all my requirements, and at a really good price.
October 30, 2023
Unprompted review
Reply from Millets - Bury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Went to Millets in Bury
Went to Millets in Bury and was welcomed by a young lady called Hannah. She was so helpful and lovely. Hannah was kind enough to look around the shop for me but unfortunately they did not stock the item.
What a lovely young lady
October 28, 2023
Unprompted review
Reply from Millets - Bury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Staff very helpful and polite
Staff very helpful and polite. Scott the manager was extremely helpful sourcing an item from a different store, fantastic customer service. Will definitely be shopping here again.
October 27, 2023
Unprompted review
Reply from Millets - Bury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Easy online order
Easy online order. Quick delivery with tracking. Helpful, friendly and professional service at Millets, Bury when I needed to return items to Bury store. Thank you much x
October 23, 2023
Reply from Millets - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
All the staff were really helpful
All the staff were really friendly and helpful, Emily was brilliant and helped me find a coat for my son! Lovely experience
October 22, 2023
Unprompted review
Reply from Millets - Bury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Ri from millets was very helpful and…
Ri from millets was very helpful and knowledgeable with no pressure, and answered all my questions which the website could not. Thank you very much.Ri
Millets / Bury
October 19, 2023
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Leighton at Bury Millets was the best…
Leighton at Bury Millets was the best experience of customer service I’ve ever experienced anywhere thus far. He was a great help.
October 17, 2023
Unprompted review
Reply from Millets - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Served by Ri
Served by Ri. Really could not fault the service we got. First class. Well done Ri x
October 16, 2023
Unprompted review
Reply from Millets - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Nice friendly staff
Nice friendly staff, helpful and knowledgeable
Thanks Emily for helping with my questions
October 15, 2023
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff, especially Ri
October 2, 2023
Unprompted review
Reply from Millets - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very friendly lady who served me
Very friendly lady who served me, quickly and efficiently.
October 4, 2023
Unprompted review
Reply from Millets - Bury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
First Class
Visited on 4th October 2023 to browse rucksacks.
Absolutely no pressure, allowed as much time as we needed. Ri and Emily extremely courteous and knowledgeable. Great shop with lots of choice.
October 4, 2023
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent level of customer care and…
Excellent level of customer care and service from Ri
October 5, 2023
Unprompted review
Reply from Millets - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
JD Customer Care Team
Served by Ri and Tom
Served by Ri and Tom, both were friendly and knowledgeable and we were very happy with the purchase.
October 4, 2023
Unprompted review
Reply from Millets - Bury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Millets, Bury.
Visited Millets in Bury yesterday and was served by Callum. Friendly helpful member of staff, would visit again.
October 3, 2023
Unprompted review
Reply from Millets - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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