Millets - Bury Reviews 

478
TrustScore 5 out of 5

4.9

Unit 5, Woodfields Retail Park, BL9 5BY Bury, GB


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Rated 5 out of 5 stars

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more

Company replied

Rated 5 out of 5 stars

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more

Company replied

Rated 5 out of 5 stars

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more

Company replied

Rated 5 out of 5 stars

Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Bury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom

  • 01617 636620

4.9

Excellent

TrustScore 5 out of 5

478 reviews

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4.9

All reviews

(478)

5,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Good company

Good company. Service by Leighton second to none. Bury 1184. Will go there again.

January 12, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 4 out of 5 stars

Served by Harry- very helpful- many…

Served by Harry- very helpful- many thanks

January 6, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi Rob,

I appreciate you taking the time to leave us this review.

I am pleased to hear that you was happy with your customer service

We hope you had a great experience with us and we look forward to seeing you again soon.

Thanks,
Aaron,
Online Review Team.

Rated 5 out of 5 stars

Excellent experience today making some…

Excellent experience today making some purchases for walking, Callum and Emily were very helpful with getting us what we required.

January 6, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Scott and Callum are really helpful…

Scott and Callum are really helpful guys with good product knowledge and ready to assist. Great ambassadors for Millets it’s staff like these who are the reason customers return from choice to use Millets.

January 3, 2024
Unprompted review
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Reply from Millets - Bury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Went to the Millets Bury store on…

Went to the Millets Bury store on Friday with no idea what gifts to buy. Was served by Ri and Callum. Both were more than happy to help, advise and make sure product was correct. Refreshing these days to see people enthusiastic in the role. Thanks again

December 21, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Was severed off callum and ri helped me…

Was severed off callum and ri helped me return my online order an get a new coat thanks

December 21, 2023
Unprompted review
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Reply from Millets - Bury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

A Breath Of Fresh Air

Went into our Local Millets in Bury, Lancs.
Had the privilege of being served by Leighton.
We found him extremely knowledgeable on the items we purchased, went out of his way to make sure I bought the right pair of boots. Did not feel rushed and was such a pleasant person, it made a nice change to be able to have a chat with a sales person these days all to rare.
I told his manager he was a credit to the store.
WELL DONE LEIGHTON!

December 19, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Scott at Millets (Woodfields Retail…

Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm layers a waterproof outer coat and waterproof trousers all for a very reasonable price. A few weeks later I’m pleased to say that I wear the whole set every week for outdoor activities and have stayed toasty and dry.
Thanks Scott for your friendly manner and fab knowledge ☺️

October 31, 2023
Unprompted review
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Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Very polite and helpful sales person…

Very polite and helpful sales person who helped me find what I needed .

December 14, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Emily was really helpful with getting boots

Emily was really helpful with getting boots for me and my daughter

December 9, 2023
Unprompted review
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Reply from Millets - Bury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Scott

Great service from Scott. Knowledgeable and helpful.

Good products at a fair price

December 12, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Awesome experience with Scott in Bury

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a few and based on feel, fit & Scott's input, I fairly quickly decided. I ended up wearing them out of the store - partly because they're waterproof and the heavens opened and also because my inner 5 year old came out and I was excited! I'll definitely be back!

December 7, 2023
Unprompted review
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Reply from Millets - Bury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience at Millets Bury

Came in with an online order that turned out was to big. I was thinking of a refund but found they had the items I needed in the sizes I needed so exchange made. Lovely staff member present super helpful great experience all round.

December 6, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Happy Customer

Had to take somethings back today that I had ordered online, some wrong size and others not suitable. Ri at Millets in Bury was lovely to deal with, nothing was too much trouble and she dealt with everything in a polite and courteous manner. I would definitely shop at Millets again. Thank you Ri for your help today.

December 5, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Harry gave great customer service

Harry gave great customer service, explaining the benefits and differences between the boots to help me decide on the final pair. He was knowledgable, friendly and nothing was too much trouble.
Thank you so much 👍

November 18, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff Callum & Ri were most polite

The staff Callum & Ri were most polite, friendly & helpful. The store is well stocked with merchandise well laid out. A very positive retail experience.

November 22, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service great prices highly…

Excellent service great prices highly recommended

November 21, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks, Leighton and Harry

Great experience buying some walking shoes for my daughter at the Bury store.

Expertise, patience and a great attitude.

Thank you, Leighton and Harry.

November 19, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served by Callum who was very…

I was served by Callum who was very helpful without being pushy. Nothing was too much trouble for him and gave excellent service with a smile.

November 14, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent throughout

I was dealt with by Callum and Leighton. They were very good - they welcomed me and were knowledgable and pleasant throughout. I wouldn’t hesitate to recommend this store.

November 9, 2023
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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